Vospers Anmeldelser 3 084

I have been taking both our vehicles (currently a Mazda CX5 and a Fiat Ducato-based motorhome) over many years to Vospers Exeter for servicing and have always found them to be friendly, helpful, honest, responsive and knowledgeable. As an example, the latest (Ducato) problem required a complete new software download which was completed free of charge.

Bought a car sight unseen and could not fault the purchasing experience. Kieran Chivers went out of his way to make sure the car was perfect for me when I arrived. Kieran put my mind to rest by sending me walk round videos and detailed photos of the car. Cannot fault. 100% satisfied.

One star rating is being kind.

We discussed a purchase of a 2022 van to which we asked multiple times if there was any damage to the vehicle, to which we were told only 'hedge scratches' and it's a really good quality van.
So we agreed to come take a look in person, bare in mind we were travelling far (a small 12 hour round journey), which the team knew.

When we arrived, we took a look at the van and instantly found a large list of damage to the vehicle such as the bonnet off centre, large & deep scratches, rear doors dented and did not line up, and a dent in the side which we were told was normal due to panel flex.

We were told this should be expected as ''vans are used on site and this van is now 3 years old''. Terrible customer service and a complete waste of a day.

Do not waste your time with Vospers.

Because the salesman gave me all the information about the vehicle I needed to know, he was very informative, thank you

Josh at Vospers was very helpful when supporting our recent purchase of a new car. He quickly worked out our priorities and worked efficiently to get us the best deal he could. His communication with us throughout was clear and effective. Even when a wrinkle appeared towards the end of the process he steered us through it and was attentive throughout.

I deal with John May at Vospers Truro on all my vans over the years and he is a pleasure to deal with very professional and friendly and great after sales too
Can highly recommend him to all potential commercial buyers
John Paul

Russell Davis…What a great friendly guy , he was so nice and easy to deal with and made everything so smooth and easy , i barley had to speak on the phone and he made it so everything was easy and mostly done remotely which also wasn’t that much to do. I didn’t expect things to be so smooth and easy and was very reassuring. Honestly didn’t expect it to be such an easy process.I highly recommend this man and the company in general, especially if you have anxiety about the process and going through with it as I in fact put it off but it really wasn’t awkward long or an effort. I should have done it sooner and I would have this great car sooner!

I was really impressed by the service from Vospers Mazda Exeter, especially from Josh. Josh was warm and welcoming, extremely helpful, polite and knowledgeable. He put me at ease and answered any questions I had without ever making me feel pressured. I am so grateful to him for the time he spent helping me choose a car that suited me.

Not my personal experience, but both my Dad & Son have recently brought cars from Torquay Vospers & I have accompanied both. Both were dealt with by Susan Kennedy who really is a super saleswoman! She listens to what you want, your budget & finds something within the Vospers South West group. She is friendly, polite & makes sure the whole buying process runs smoothly. 10/10 Susan!

Initially visited not knowing what I wanted. Josh was super helpful in explaining all options and even showing cars from outside his own showroom.
He performed a miracle when we called at 4pm on a Friday requesting a car be brought to the Exeter showroom for the next day.
And then the car was ready for pick up that Monday.
Josh had a welcoming manner, no over the top sales pitch and we built a really good relationship.
We would definitely recommend Josh and Vospers Exeter.

From start to finish John May has been exceptional, easy to deal with, a good price for my returned Ford transits and the new van is exactly what I wanted. To make things even better the new van arrived 3 months earlier.
Highly recommend Vospers at Truro.

Joshua James was extremely helpful.
He was knowledgeable and took time to understand our requirements.
We never felt obliged to buy but when we had made our decision he helped us through the process seamlessly.
Thank you Josh and we wish you all at Vospers a very happy festive season.

Just purchased a new Ford Courier from the Truro branch. John May was very helpful and the whole process was quick and smooth. Thanks for your help.

I wanted to purchase a particular model and spec from Mazda and trade in two cars as part of the deal. Josh James could not have been more helpful. The model is in very limited supply and Josh managed to find one pretty quickly. The whole business was completed quickly and professionally. Josh is very friendly, very competent and a great ambassador for Vospers.

I recently bought a Honda Civic from Vospers and I can’t say enough good things about it. Especially Joshua who was very attentive over email and was a big part in why we bought the car! I made the drive from Bristol to Exeter and Joshua had made excellent preparations for us on a Saturday morning, the showroom was lovely and organised and made the buying journey that much easier! Would 100% buy from Vospers again

Great service . I was a bit aprehensive about buying a van that was located 250 miles from me .
But the salesman Dan made the whole process of buying my transit custom MSRT easy and stress free .
Answered all my questions and sent comprehensive walk around video .
Higly recomended .

Vospers have an exceptional service team with extremely good customer care. I would not choose anywhere else to look after my car. I have recently used vospers for my annual service and MOT. I usually deal with Jess who is the assistant service manager. She provides excellent customer support and I cannot fault her in any. However she was on holiday this week and her assistant Rob Weedon provided me with the same excellent service. Nothing was too much trouble. I can highly recommend Vospers and their team

Russell was such a help and made the car buying experience so much easier and less stressful than I had imagined. He really went the extra mile and I am extremely pleased with my new car

I had the absolute pleasure of being assisted by Chris Herbert. From start to finish, Chris was exceptional. He was incredibly kind, patient, and took the time to thoroughly explain all the different options available to me. He made sure to work within my budget without ever making me feel pressured.

One of the standout moments for me was how clearly and confidently he explained PCP. I had so many misconceptions about it, and Chris broke everything down in a way that made perfect sense. I even went back to work and explained it to several colleagues we all realized we had completely misunderstood PCP before!

Chris communicated brilliantly throughout the entire process. He responded promptly to my emails and calls, and kept me updated every step of the way. When it came time to collect my car, he walked me through every feature despite the rain and did it all with a smile and the utmost professionalism.

I am genuinely impressed with the level of service I received. Chris Herbert is an amazing asset to Vospers, and I will definitely be recommending both the dealership and Chris to friends, family, and colleagues. If you're thinking of buying a car, go to Vospers and ask for Chris you won’t be disappointed

My mum bought an EcoSport 2 months ago from Keith Dainton at Vospers Torquay. We live in Essex and she thought she was doing the right thing buying a car from Devon with low mileage. Was fully assured we would be able to take to a local ‘Ford approved garage’ if any issues were to arise.

The car was sold as ‘immaculate condition’. Once we got home noticed damage to the roof. Reached out to Keith, he acknowledged and apologied that this should’ve been picked up on inspection.

Keith repeatedly asked us to go back to Devon for their garage to carry out the works. I informed him this was ludicrous as it is a 4.1/2 hour journey, particularly as my mum is reaching 70 years of age and we were assured on purchase, if any issues were to arise we could take it to a local Ford approved garage.
With a long winded back and forth, we were eventually told to go to a garage an hours drive from our house. They provided a quote to Vosper, to which Keith informed us was ‘far too high’.

2 weeks ago I asked Keith to escalate this matter to his regional manager. To date I have heard nothing, even though I followed up with Keith last week and asked for an update. Still.Nothing.

TWO MONTHS DOWN THE LINE AND THIS IS STILL AN ONGOING ISSUE.

I am beyond disappointed with the lack of communication and lack of customer service provided after purchase.

With all this in mind, I would not recommend this car dealership to anyone.