I ordered a side table for my sofa and I received it within a couple of days. Fabulous customer service! Thank you Viva Lagoon team!
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... Vis mer
Selskapet har svart
Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... Vis mer
Selskapet har svart
Absolutely love our new coffee table. Customer service/communication was excellent, from day of placing our order to day of delivery. Everyone went out of their way to make sure the product arrived on... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.
Kontaktopplysninger
11-12 Old Bond Street, W1S 4PN, London, Storbritannia
- 020 7310 8880
- sales@vivalagoon.com
- www.vivalagoon.com
4,7
Enestående
406 anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great service
The Coffee cup is gorgeous. It was well packaged and arrived in good time, even with the postal strikes and all the delivery issues. Would definitely use Viva Lagoon again.
9. desember 2022
Viva Lagoon were a pleasure …
Viva Lagoon were a pleasure to deal with from the moment I placed my order. Communication was great from point of purchase online. Would recommend the outside standard lamp.... looks fabulous and expensive, despite being priced very reasonably. thanks for the positive experience.
11. november 2022
"DON'T STOP BELIEVING..." This is one of those rare companies that truly values their customers. Put them on your 'Go To List'
Excellent customer service. Very refreshing and reassuring to know that there is still a company out there that knows the value and importance of exceptional customer service and who are proactive and invest their time to 'still pick up the phone' to speak with their customers when needed.
Having placed an order for four bar stools, when they arrived (2 days later) one was unfortunately damaged. Immediately Kheira and Emma sent out a replacement stool with no quibbles. Unfortunately, the replacement chair was also received damaged (likely cause, looking at the condition of the box, the delivery company???) so a sixth stool was issued. This finally arrived in perfect condition with extra packaging just to be on the safe side. Never once did I experience any resentment, attitude or negative tone and I was regularly updated on when I would receive my completed order. Nothing was a hassle and both Kheira and Emma communicated immediately, politely and professionally to resolve the problem, as well as keeping me updated on progress via email. Fantastic customer service from a company that still chooses to talk with its customers personally if you have a problem, rather than hinding behind impersonal automated emails. Well done, keep up the good work. I wish everyone at Viva Lagoon the very best of luck for the future. A company that truly values its customers. Very refreshing and reassuring!
15. november 2022
Svar fra Viva Lagoon
We are so happy to know that the replacement stool was delivered in a good condition. Thank you so much for taking time to leave a feed back. It's much appreciated. We hope to see again.
Kheira and Emma
Super goods
Super goods! Great service, goods were well packaged, fast delivery. Gladly again!
19. oktober 2022
Svar fra Viva Lagoon
Thank you so much for the feedback. We are happy to hear that your chandelier arrived safe.
Best regards
Kheira
Great customer support & a lovely piece of furniture!
Really excellent support from Emma throughout the process of ordering and arranging delivery for our sideboard. Thank you! We're delighted with the piece of furniture - it looks great, really clean lines & a nice look. The information claims it's an easy piece to assemble, and I would not agree with that for anyone who's a beginner! However, once put together, it's solid and of good quality. Overall very pleased.
3. oktober 2022
Svar fra Viva Lagoon
Thank you so much for the feed back.
We are happy to hear that you like your sideboard.
Best regards
Kheira
Molto soddisfatta
Sono molto soddisfatta di questa azienda.
Bellissimi articoli di stile. Serietà e spedizioni veloci.
6. oktober 2022
Absolutely top notch service
I can't recommend Viva Lagoon highly enough. Emma went above and beyond to source the wallpaper I needed (in a very tight turnaround), keeping me up to date with where the order was at, and also checking in to ensure it was delivered. Just wow. I found them by chance, but I'll be using them again, and again, for sure.
30. september 2022
Anmeldelse skrevet uten oppfordring
They got my order slightly wrong but…
They got my order slightly wrong but their customer service team bent over backwards to put it right. I would particularly like to commend Emma
James
28. september 2022
Lovely glass coffee table
Lovely table - exactly what I was looking for - delivered very quickly by a friendly driver.
The only problem? The screws etc. necessary to put it together were missing! Fortunately a quick call to the very helpful Emma (Emily?) in the office sorted it - they arrived in the post a few days later.
15. september 2022
Quality Products Delivered Quickly &…
Quality Products Delivered Quickly & Free at a Great Price
23. september 2022
Arrived within the timescale quoted
12. september 2022
Great customer service
I received a lamp but returned it as it wasn’t suitable.
I had to contact customer service to do this . Emma provided excellent service throughout the whole journey. I was very impressed.
23. august 2022
Delay in delivery was disappointed
31. august 2022
Rock Vase
Ordered first thing Monday AM and received on the wednesday, last minute present for a colleague so very pleased.
Website is unclear I thought it was a 2 day delivery time, possibly not? and it wasn't clear from the tracking when it was likely to arrive
7. september 2022
Very pleased
The communication was great. Items delivered earlier than initially estimated. Very good service !
1. september 2022
Great communication all along
Great communication all along. Speedy and efficient delivery.
The item is as described and I love it so much I’ve ordered another. Again received prompt communication about my order status.
26. august 2022
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