Virtual Headquarters Anmeldelser 390

They don't seem to understand the concept of a not-for-profit company limited by guarantee, which is what trade associations are. They don't have a form which works for a PSC in this context, and they refuse to take on a company limited by guarantee (ie no shareholders) with one Director based outside of the UK.

Really disappointing experience and lack of clear communication as to why this is.

We have used Virtual HQ for a number of years since going remote and it is absolutely seamless for us. The communication is great, post scanning and forwarding super efficient and overall it has given us peace of mind for what is an important service

The service has been good. Prompt response from the team and quick turnaround too.
Have been using it for 2 years.

Virtual Headquarters has provided a great service over the years.

I’ve had a positive experience with Virtual Headquarters in Cambridge. Their service has been professional, efficient, and well organised throughout. Communication is always clear and prompt, and everything has been handled smoothly and reliably. Overall, I’ve been very happy with the experience and appreciate their professional service.

The International Children’s Trust has been well served by Vitual Office facility
Our only problem has been with Royal Mail onward posting
Will continue our contract going forward
Kenneth Holmes
Chairman of the Trustees of ICT

Our experience with Virtual Headquarters has been very positive, and we are extremely pleased with their service for our office in Bath. The service has remained professional, dependable, and straightforward to work with, providing us with an excellent base without the costs of a traditional office. The team are consistently helpful, prompt, and welcoming, which truly makes a difference. I would gladly recommend Virtual Headquarters to any business seeking a flexible and efficiently managed office solution.

We are writing to raise a formal complaint regarding failures in your post redirection and scanned post‑to‑email services.

Not all posts are being scanned, and some redirected items are marked with an “S”, indicating they were scanned internally. However, the scans have not been received by us. This raises serious concerns regarding the handling of confidential and sensitive correspondence.

Our business address was updated four months ago, yet the redirected post continues to be delivered to our previous address, despite assurances that this issue had been resolved.

Multiple emails raising these concerns have gone unanswered, and telephone contact does not allow escalation to a responsible person.

Given the operational disruption and potential data protection implications, we require:

* Immediate investigation and resolution
* Written confirmation that no data has been misdirected
* Correction of the redirection failure
* A named contact to manage this complaint

This matter is urgent and requires prompt resolution.

I have heard from friends and also seen the great work

We have used Virtual Headquarters for a year now and will most certainly be renewing for another year. The service is fantastic and the staff are always on hand to help with any queries we have. It has been a great addition to our business.

We have been using Virtual Headquarters for some time now and have been impressed with the service received to date. Copies of post are provided by email straight away and queries are responded to promptly. Will be renewing again.

Simple to setup and manage. Great virtual office providers

A very positive experience overall. My business has been with VHQ for a few years now and its met my business needs in many ways. They have been friendly and professional throughout my time with them, and I will be renewing for another year! Many thanks.

Brilliant Service with great communication.

5 years into our relationship, and we still find Virtual HQ a really great way to run a small business remotely, with a professional 'shop front' that separates work from home in the public sphere. All very straightforward to operate and we've never had any problems

We had an extremely disappointing experience with VH regarding the virtual office at Metro House, Chichester.

After paying the invoice and completing the required money laundering checks, we been told we cannot use the virtual space address. We were unable to reach the sales team or any other staff unless receptionist from January 22nd onwards, despite making numerous phone calls. Each time, calls were answered by a receptionist who said she could not help and that someone would call us back. No one ever did.

The lack of communication and customer support is unacceptable. Once payment was taken, it felt impossible to get any proper response or assistance.

We moved our registered company address to Virtual HQ and have been so impressed with the service and their virtual office rates. The reception at Blackwell House are professional and efficient. Any email queries I have made to Virtual HQ, they respond promptly and expeditiously. We are about to renew our annual contract with them, which speaks volumes. Many thanks Virtual HQ
Regards and best
Clearly Financial Markets Ltd

Smooth, easy and fuss free!

The flexibility is a major benefit — we’re able to operate efficiently while maintaining a credible presence for clients. Mail handling, telephone answering, and meeting room access (when needed) ensure nothing is compromised in terms of service or image.
Sue Jenkins
Adkins Consultants Ltd

I had a great experience with Emma

She is amazing and lovely, she was very keen and patient with all my questions and enquiries

Finally so much happy with Emma , please get in touch with her, you will definitely have the best experience