Without doubt, the absolute worst internet provider I have ever been with, worst service ever, worse connection ever. 100's of 1000's of disconnects, not a single day goes by where we don't disconnect... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
this company has always been helpful. any problems i may have had was sorted out immediately. but of course there have been few problems. the broadband and tv package are unmatched anywhere. i have on... Vis mer
Selskapet har svart
My contract coming to an end for 1gig broadband, £35 a month, wanted to put it up to £80 fed up bartering as a loyal customer gone to EE 1.6 gig £33 month virgin pestering me to stay now no chance. N... Vis mer
Selskapet har svart
They are just money grubbing company. Please do not buy their services or contracts they will overcharge you and change the contract details with you not even knowing. The service is abysmal and custo... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.
Kontaktopplysninger
Unit L51 Peel Avenue, M41, Stretford, Trafford Park, Storbritannia
- 0161 747 0076
2,1
Under middels
26 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
They will bite you hard. Stay away from them.
Please never use this company, you will regret. I am even suffering after 4 years of getting rid of these B;;tard;. They are still effecting my credit score inspite of stealing money from my account. They are not registered with Ombudsman Services. You get screwed up with your fault. This is Robbery and the is no place to complain. Their customer services is even worse. Good Luck if you are already with this company.
12. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Media - Trafford Centre
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4oiCqyq
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/49NhwBj
Probably the worst quality of service…
Probably the worst quality of service with the worst broadband and the nonchalant technical division who have zero concern for customers, followed by so called 'customer service' reps who couldn't give a damn just taking their time doing nothing
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Media - Trafford Centre
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more, so we can help put things right. Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4vtp3Oe
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4o9530D
Don’t use virgin media
I have been with virgin media this time for over a year but before I moved house I was with them a long time review is about how big a con they are I interduce a friend and myself for doing that gets a £50 reward and so does my friend but after waiting months for my reward I rang them to be told there is no record of it ,so they basically just say that so u interduce friends to them well don’t do it because u will never see your bonus .Disgrace of a company when my contract is up I be leaving them
25. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Media - Trafford Centre
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more, so we can help put things right. Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4dMl1sN
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4dOtBr4
They are just money grubbing company
They are just money grubbing company. Please do not buy their services or contracts they will overcharge you and change the contract details with you not even knowing. The service is abysmal and customer service agents don’t care about customer needs and will cut the call on you. Please please the contracts looks tempting but trust me they are not!!! Every customer is warned they will change contracts details and you will be overcharged.
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Media - Trafford Centre
Thank you for taking the time to leave a review. We're very sorry to hear that you feel this way about your experience with us.
We understand how frustrating and concerning this is, particularly when it relates to your contract and billing, and this is certainly not the experience we want to provide.
Unfortunately, we're unable to access account details or review what’s happened here directly. We would really like the opportunity to look into this further and address your concerns properly.
Please, if you could get in touch with one of our teams using the contact methods below, we will investigate this in detail and work towards a resolution:
👉 Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
👉 WhatsApp: +44 7803 089 684
👉 Facebook: https://bit.ly/4nSWS8Uz
We’re here to help and would really like to put this right for you.
Always a call centre outwith the UK…
Always a call centre outwith the UK crap Internet provider poor customer and management service nothing is ever there fault closes complaints down with even resolve them then have them saying me no understand English just gets told if you dont like it then leave well no worries Abdul I am going to sky 😉
23. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Media - Trafford Centre
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
Is there a zero star option for Virgin??
Is there a zero star option for Virgin.
Terrible service, customer account manager persuaded to move my personal account to the business account where I have all my properties.
Left an amount on the personal account which wasn’t chased or reminder sent and now have a default! And they won’t remove it.
Terrible company
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Media - Trafford Centre
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more, so we can help put things right. Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4dIdADa
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4dIdBHe
This company should be banned from…
This company should be banned from doing business with public. Trading standards should really look into this company, the way they do business and offer packages. Its an absolute SCAM and should be on rouge traders on BBC One. They are absolutely conning people every time they offer a new contract but its never what they promised on the phone. I WISH I DIDN'T HAVE TO GIVE ANY STAR AT ALL!!!
STAY AWAY AT ALL COST
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Media - Trafford Centre
Hi there,
Thank you for taking the time to leave us a review. We’re really sorry to hear that your experience hasn’t been a positive one.
As Trustpilot is a third‑party review platform, we don’t have access to your account details and aren’t able to discuss or resolve account‑specific matters directly through reviews. However, we’d genuinely like the opportunity to look into this further and help get things back on track.
Please reach out to us using one of the contact options below, and one of our team will be happy to assist you:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4uT2lP4
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
We look forward to hearing from you and helping resolve this as quickly as possible.
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