This is a completely garbage company. I cannot access my account. It's been blocked, I have no idea why. I cannot contact anybody there by any means. There is an AI fire wall that is impossible to get... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
This is a completely garbage company. I cannot access my account. It's been blocked, I have no idea why. I cannot contact anybody there by any means. There is an AI fire wall that is impossible to get... Vis mer
Selskapet har svart
Absolutely appalled at the service I got and I'm an irritated customer! I booked a home move and broadband reinstall last week. Your engineer was booked for last Wednesday 6 May to fix my broadband co... Vis mer
I had an engineer called Nelu (ID - 87637) come out this morning to my flat. I had an overall great experience as he was so friendly and sweet. Even my normally crazy high energy dog greeted him calml... Vis mer
Selskapet har svart
Is there a reason you are blocking websites that provide VPN? What gives you the right to block vpn when it is legal in the UK?
Selskapet har svart
Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.
Silbury Boulevard 63, MK9 3AG, Milton Keynes, England, Storbritannia
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This is a completely garbage company. I cannot access my account. It's been blocked, I have no idea why. I cannot contact anybody there by any means. There is an AI fire wall that is impossible to get through, anytime, anyday, whrher by phone or other means. My Name is Mark Stableford and I have an account with you that is completely up to date, but you have blocked access to my account. It is dangerous to give out my name on a public site like this but what else can I do? why have you blocked access to my account???????????

Svar fra Virgin Media - Milton Keynes
Is there a reason you are blocking websites that provide VPN? What gives you the right to block vpn when it is legal in the UK?

Svar fra Virgin Media - Milton Keynes
I had an engineer called Nelu (ID - 87637) come out this morning to my flat. I had an overall great experience as he was so friendly and sweet. Even my normally crazy high energy dog greeted him calmly and laid with her chin on his lap wanting his strokes. He found and fixed my problem quickly, even with how awkward it was it being a small flat. I highly recommend Nelu. Brilliant customer service.

Svar fra Virgin Media - Milton Keynes
The technician Juliette was absolutely professional and very personable. She was brilliant in keeping things simple for me to understand. She is a credit to Virgin media. The connection was made in no time at all, hassle free. I have also contacted Virgin Media customer service about the initial bill. The person on the phone was extremely efficient and very helpful. So far I am delighted with the purchase of broadband, tv and land line.

Svar fra Virgin Media - Milton Keynes
The service I received has been great and your Engineers have been brilliant especially Tom who did the final installation!!

Svar fra Virgin Media - Milton Keynes
Absolutely appalled at the service I got and I'm an irritated customer! I booked a home move and broadband reinstall last week. Your engineer was booked for last Wednesday 6 May to fix my broadband connection at my Milton Keynes address. He never turned up and I wasn't notified this wasn't going to happen. All week, I've spent most of my time calling, trying to get my broadband package activated. Most of the persons including a complaints manager did not appraise of my situation . I'm a hybrid worker, with strict deadlines to meet, projects to deliver on schedule and I've failed to meet these deadlines because the company failed to rectify a very simple issue! I've lost 2 clients, received unfavorable performance feedback from bosses and noone who can help has apologised or tried to find a way forward for me. I'm now 9 days into a new week, at a new house without a service I pay for! I'm cancelling my contract if this issue isn't sorted on Monday!
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