Ventura Roof Tents Anmeldelser 

Had a great experience with the customer service team at Ventura recently. After purchasing a 270 degree awning which was faulty and unfortunately broke while being set up, the team went above and beyond to resolve our issue. They agreed to exchange it for a standard side awning and refund the difference in price as we did not want another 270 degree awning. Within a week they had a sent us a box to send ours back, collected it, sent us our new one and issued the partial refund. After using our new awning over the weekend we are much happier with it, and very pleased with how the team resolved the issue.

I've had the tent just over a year, and it is fantastic, but what really makes the difference is their customer service, friendly, helpful and genuinely very responsive.

I couldn't recommend them enough

Buy Cheap, Buy Twice. Be prepared to have very incomplete instructions, but that's fine it's relatively ok to figure it out. The issue lies with the wrong parts being sent. I ordered the Deluxe 1.4 Roof Top Tent and the 2.5m side awning. For the tent luckily I had spare parts such as nuts, bolts lying around but for the side awning the drill holes for the bracket were misaligned. I couldn't drill new holes as every hole was off and the spacing of these incorrect holes didn't allow for new ones. I did buy my items in 2021 but only got round to fitting them recently. Unfortunately I wont be able to take the side awning on the trip with me without fabricating new brackets. Edit: The order number for the awning was ORDER #5628. Edit 2: Customer service did call upon seeing this review and offered new parts / discount on other items. Kindly declined as I am based abroad so it's a bit of a faff but appreciate the customer service and the offer.

Well Iv slept in my rooftent a few times now but last night I got to test it to the limit with gale force wind & rain. It help up soooo well! Leaked the smallest amount in the corners but we were in the middle of a 60mph storm!!

Would highly recommend! Loads of space, comfy & retains heat well! Overall would recommend! 😊

The tent we purchased some years ago is great! It has plenty of room for myself and my husband. It is a family size (8 or more people), we like the extra room. We are having a problem finding a few poles. This past year we had two splinter on us. We are hoping that you can lend a hand or point us in the right direction. Most of the information I have included what I can find.
JCA-2090 Vacation Cottage Cabin Tent CA 51122
Store UPC 727002100179
WMC-2012-CV2090B
The above tent was purchased @ Walmart Canada.

Really amazing tent, friendly instalation team, and I would recommend to all my friends. Best value for money. Ventura 1.4 extended. Will be back next month for the annex.

the free camping kit is just a bag full of chinese crap not worth sending out

Brilliant friendly company. Happy to listen to my requirements as was undecided on what I wanted and advised me accordingly. Excellent price and arrived promptly. Easily assembled and great quality. Recommend to all

Brilliant company to deal with. Order on the Tuesday and delivered by Thursday. The ladders where not big enough to reach the top of my patrol but I simply emailed them and they sorted an extension for the ladders straight away. Great communication and brilliant team to deal with. Can't wait to get out and use my new tent

Amazing from start to finish, delivery company was brilliant, and Ventura customer service was brilliant, they went above and beyond to make sure I was happy . Had one or two issues but they were resolved straight away. All I can say is before leaving any feedback, if you have an issue, speak to the guys first. Been on our first trip to sandsend whitby and parked right on the seafront, the sounds of the sea kept us up all night so next time will be looking for somewhere a bit more secluded, can’t wait to get out there this summer. Would highly recommend Ventura roof tents .many thanks to them :)

As per my previous review I continue to be so very impressed with this small Essex based company. By prior appointment my wife and I visited them to collect our roof tent and have it fitted to our vehicle. It was from our arrival through to departure a truly exceptional experience! An absolutely superb top quality finished product and supported by to say the least impeccable customer service, where nothing was too much trouble. We had numerous questions but their product knowledge coupled with hands on demonstrations ticked all the boxes.

We plan to physically spend time in the next few days for a 'dry run' to actually work through the setting up and packing away process, etc. One or two items still to purchase then we should be ready to go for real. We will plan it to coincide with Ventura's opening hours should we need to call for advice! Anyone interested in our maiden trip, then watch this space.

So thank you William and your team, we are both so delighted that we opted for a Ventura Roof Tent and would definitely not have the slightest reservation in strongly recommending you to anybody who is considering this style of camping!

My roof tent needed a new cover and straps, the customer service for this company are so helpful. My items arrived swiftly with some additional goodies. Thank you for that.
Installing the replacements was rather straightforward once we got the hang of it.
Definitely recommend this company for high quality products and great service.

Excellent service….
Ordered a few extra parts. Including a ladder extension. A days turn around… speedy quick. Thank you

A super company to buy from, right from the outset nothing is too much trouble, their customer service is outstanding which these days is an extremely rare find. Extra thanks to Charlotte who has answered my questions and assisted me throughout the purchase, she is a credit to the company. I won’t hesitate to recommend this company, they are fabulous. Thankyou again

Well what can I say what a fantastic team, the staff were so helpful, I even learnt come cockney slang ( Deep sea diver ). The Dan's even fitted the roof tent on to my van, I would 100 % recommend this product, Im over 6 foot tall, and there is loads of lenght still to have in the tent. William was there at every stage of the build, making sure I was very happy with the workings of the tent, and said If you need anything more, help or questions he was just a phone call away. A great afternoon I had at their HQ,

Had a problem with my cover on my roof tent emailed Charlotte and the problem was quickly solved with a new one sent out 👍

The company has excellent customer service and communication.
The after sales service is also first class and very efficient.
The product it’s self is of a very good quality and excellent value for money.
I would certainly recommend this company.

To anyone interested in purchasing a roof tent , look no further than Ventura tents.....
Fantastic service and help, advice from these guys.
Quality products at prices well below other dealers and I would give them 5 stars always

Bryan

Amazing quality of tent. Don't listen to the haters who are paying twice the price on other brands. Quick delivery, Amazing customer service and is very supportive when coming to any queries I had.
Thermal liner is Amazing too! I recommend this roof tent to everyone!

Brilliant customer service, really responsive and helpful.
We haven't used the tent yet but are really excited for our first trip.
Would highly recommend this company.