V12 Sports And Classics - Stoke Anmeldelser 

976
TrustScore 4 av 5

4,2

Beliggenhet

Bytt filial

Meir Heath Garage, ST37PG Stoke-On-Trent, GB


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Visited V12 Sports and Classics in Stoke-on-Trent to look at a car. The atmosphere at the dealership was pleasant, and everyone was approachable, making it easy to ask questions. Rich was very helpful... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Great service from start to finish jack was very informative and helpful and took car on test drive got everything ready while we waited so we could drive it away same day

Vurdert til 1 av 5 stjerner

Aftersales complete joke do not buy warranty sat on phone 3 days running for 1hr each day (your call will be ansewered in order) sales pick up imediatly but tgen put uou back on hold e mails unanswer... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

Changed my review here. Initially I thought I was running into the odd issue. However they had some great staff that sorted the potential issues. Sophie Key in particular should be getting promote... Vis mer

Selskapet har svart


Informasjon om virksomheten

  1. Bruktbilforhandler
  2. Bilforhandler
  3. Forhandler av kjøretøy

Skrevet av virksomheten

V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop


Kontaktopplysninger

  • Meir Heath Garage, ST37PG, Stoke-On-Trent, Storbritannia

4,2

Bra

TrustScore 4 av 5

976 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 98 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(976)

1 848 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Very nice person Max was brilliant

They very helpful Max was the best help us whit all the details

22. juni 2025
Anmeldelse skrevet uten oppfordring
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Svar fra V12 Sports And Classics - Stoke

Thank you for the fantastic review and five-star rating, Adrian. We're delighted to hear that Max provided you with all the details you needed and was such a great help. We’ll be sure to pass along your kind words to him. Best regards, V12 Sports and Classics Stoke-on-Trent.

Vurdert til 5 av 5 stjerner

Jack was great👍🏻

22. juni 2025
Anmeldelse skrevet uten oppfordring
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Svar fra V12 Sports And Classics - Stoke

Hi Josh, thank you for your five-star review! We're thrilled to hear that Jack provided you with great service. We’ll be sure to share your kind words with him. Best regards, V12 Sports and Classics Stoke-on-Trent.

Vurdert til 5 av 5 stjerner

Superb!

Very smooth process from spotting the car, reserving it and then collecting.

Max especially was a credit to the V12 company. Professional and polite even for his young age. Never felt pressured to take any extras with my reasons why being accepted.

Highly recommend this company if you are looking for a good 2nd hand vehicle. Best I have ever used. Wife is made up with her new wheels.

Thanks!!

21. juni 2025
Anmeldelse skrevet uten oppfordring
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Svar fra V12 Sports And Classics - Stoke

Hi Grant, thank you for your fantastic review and five-star rating! We're delighted to hear that you had such a smooth and enjoyable experience at V12 Sports and Classics Stoke-on-Trent. Max will be thrilled to know that his professionalism and polite approach left such a positive impression. We're so pleased your wife is happy with her new car, and we truly appreciate your recommendation. Wishing you both many happy miles ahead! Best regards, V12 Sports and Classics Stoke-on-Trent.

Vurdert til 5 av 5 stjerner

Happy chappy

Very happy with the service received today.

20. juni 2025
Anmeldelse skrevet uten oppfordring
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Thank you for your review and five-star rating, Callum. We hope to see you again at V12 Sports and Classics Stoke-on-Trent!

Vurdert til 5 av 5 stjerner

The staff were very helpful and polite.

The staff were very helpful and polite.

13. juni 2025
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Svar fra V12 Sports And Classics - Stoke

Thank you for your kind review, Mrs Lynn Grattage. We are delighted to hear that you found our staff helpful and polite. Your feedback is greatly appreciated, and we look forward to welcoming you back to V12 Sports and Classics Stoke-on-Trent in the future.

Vurdert til 5 av 5 stjerner

Great experience

Start to finish great clear communication about the vehicle - good information about purchasing process - excellent reception at dealership from Max! Highly recommend this garage

19. juni 2025
Anmeldelse skrevet uten oppfordring
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Svar fra V12 Sports And Classics - Stoke

Hi Iain, thank you for taking the time to leave us a five-star review! We're thrilled to hear about your positive experience with clear communication and the excellent service provided by Max. Your recommendation means a lot to us. Best regards, V12 Sports and Classics Stoke-on-Trent.

Vurdert til 5 av 5 stjerner

It was a great experience with V12…

It was a great experience with V12 buying my car from them. The staff are very welcoming and led me through all I needed to know about the car over the phone. And even when the car I wanted was not available at the branch close to me, they made things a lot easier by bringing the car closer to me. Now that is good and quality service. Thanks specially to Jack for making the process seemless.

17. juni 2025
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Svar fra V12 Sports And Classics - Stoke

Thank you for your wonderful review, Mr Ezinwa! We're delighted to hear about your positive experience with V12 Sports and Classics Stoke-on-Trent. It’s great to know our team, especially Jack, provided seamless and accommodating service, ensuring everything was convenient for you. We hope you enjoy your new car and look forward to welcoming you back in the future!

Vurdert til 5 av 5 stjerner

Excellent service from start to finish

Excellent service from start to finish. Jack and Zac were very professional. Easy to reserve car, all questions (and I had plenty) were answered, very good knowledge and patience ! Test drive was a good distance and arranged straight away.

17. juni 2025
Anmeldelse skrevet uten oppfordring
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Svar fra V12 Sports And Classics - Stoke

Thank you for the wonderful review, R Anderson. We are delighted to hear about your excellent experience at V12 Sports and Classics Stoke-on-Trent. We’re pleased the test drive and reservation process met your expectations. Best regards, V12 Sports and Classics Stoke-on-Trent.

Vurdert til 1 av 5 stjerner

Terrible experience with V12.

Bought £17k car from Stoke which was in for repair within 3 weeks as both driver screens failed. 5 x weeks later with no definite date for repair, I finally rejected the car for refund.
I even emailed the 2024 Young Entrepreneur of the year MD who couldn’t even be bothered to reply.
Very difficult company to contact if there are issues and a very stressful experience which I will never repeat with them.
I accept problems can occur with any car but it’s how that problem is dealt with that’s the most important thing and V12 were sadly lacking.

30. april 2025
Anmeldelse skrevet uten oppfordring
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Svar fra V12 Sports And Classics - Stoke

Dear Paul,

Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience at V12 Sports and Classics Stoke-on-Trent. Your feedback about how the situation was handled is very important to us, and we will be reviewing this internally to improve the service we provide to our customers.

If there is anything further we can do to assist you, please do not hesitate to reach out to us. We deeply regret the inconvenience caused and appreciate your understanding.

Kind regards,
V12 Sports and Classics Stoke-on-Trent

Vurdert til 5 av 5 stjerner

I would highly recommend …

The whole experience was great from start to finish it was very relaxed.
Jack was very professional made us feel at ease.
We came away very happy with our car and the service we received thank you

10. juni 2025
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Svar fra V12 Sports And Classics - Stoke

Thank you for your wonderful review, Debra. We're delighted to hear that you had such a positive and relaxed experience at V12 Sports and Classics Stoke-on-Trent. Jack will be pleased to know he made you feel at ease and ensured you were happy with both your car and the service. We hope you enjoy your new vehicle, and we look forward to welcoming you again in the future!

Vurdert til 5 av 5 stjerner

Jack was a superb help

Jack was a superb help! Thank you!

14. juni 2025
Anmeldelse skrevet uten oppfordring
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Svar fra V12 Sports And Classics - Stoke

Thank you for your review, Kieran. We're thrilled to hear that Jack was able to assist you so effectively. Your kind words mean a lot to us, and we'll be sure to share your feedback with him. Best regards, V12 Sports and Classics Stoke-on-Trent.

Vurdert til 1 av 5 stjerner

Preparation questionable, aftersales service non existent

I purchased a car at the start of May 2025 and the sales process was quick and efficient, however the preparation of the cars is questionable, and the aftercare service is non-existent.

If you purchase a car please bear in mind:

1) If a car is due or overdue a service they will not service it or negotiate on price - the car I purchased was 5 months overdue for a service having last been serviced in December 2022 and had been due in December 2024, they would not service it nor would they negotiate on price with this fact in mind, therefore I had to get this serviced myself at a cost of over £560 after taking delivery.
2) No documentation was sent through for the warranty, I chased this with V12 on the 27th May and have had no response despite me chasing again.
3) It has become clear after speaking to the warranty underwriter directly (as V12 will not respond) that I was mis-sold the warranty, the claim limit I was advised of at the point of sale was the purchase price of the car, this is not true, despite their being an overall limit of the purchase price the claim limit of each claim is actually £2000.
4) I have asked V12 if I can cancel the warranty due to the above and have the money paid to date returned – again, no response despite me chasing.
5) No V5C has been issued by the DVLA as of yet and it is beyond their current processing timeframes for both online and post applications, again I contacted V12 to find out how they carried out the transfer of ownership so I can take this up with the DVLA and if they can supply the new keepers supplement, again, no response despite me chasing.

4. mai 2025
Anmeldelse skrevet uten oppfordring
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Svar fra V12 Sports And Classics - Stoke

Thank you for your feedback. We're sorry you feel you've had a negative experience with V12.

Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can improve on, or assist further with.

Please contact us at reviews@v12sports.co.uk and we will ensure to feedback your details to the correct teams.

Many thanks,
Team V12

Vurdert til 5 av 5 stjerner

Best experience ever!

Great service and really friendly people 10/10!

3. juni 2025
Anmeldelse skrevet uten oppfordring
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Svar fra V12 Sports And Classics - Stoke

Hi there,
Thank you for your 5 star review.

Many thanks,
Team V12

Vurdert til 5 av 5 stjerner

Jack was really friendly and helpful…

Jack was really friendly and helpful throughout the whole car-buying process. He took the time to understand exactly what we needed and made sure everything was tailored to our preferences. He was patient, informative, and made the experience smooth, Thanks to Jack, we drove away in our new car feeling confident and happy. Highly recommend!

2. juni 2025
Anmeldelse skrevet uten oppfordring
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Svar fra V12 Sports And Classics - Stoke

Hi there,
Thank you for your 5 star review.

Many thanks,
Team V12

Vurdert til 5 av 5 stjerner

First Class Experience

From our first visit yesterday where we discussed the car we liked with Max, to today where we spoke to Jack and Kobi, the experience has been excellent.
James accompanied us on a test drive which went well.
Also spoke to Zac the manager and we never felt any pressure to buy. They left us to decide between ourselves whether we wanted to buy the car or not.
We realised it was too good a car to pass on and a good price.
We would definitely recommend V12 Sports and Classics of Stoke on Trent.

30. mai 2025
Anmeldelse skrevet uten oppfordring
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Svar fra V12 Sports And Classics - Stoke

Hi there,
Thank you for your 5 star review.

Many thanks,
Team V12

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