Order a chip for my cube, never received my parcel and the delivery photo I was sent clearly shows a different house aswell as a forged delivery signature. Contacted them via email and was instantly m... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered a volspeed v4 and asked for info before arrival, brilliant service and after a chat my questions were answered. Very friendly staff go above and beyond to help. The v4 arrived on the expecte... Vis mer
Great price and very fast delivery despite only ordering a few days out from Christmas. A friend of mine has used their repair service twice (a fault of his own) without any issues which gave me conf... Vis mer
Absolutely fantastic to deal with; communication prompt precise & always available to answer my questions. I was nervous about the tune kit as my cube stereo 140 pro is only a few weeks old, s... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
From riders - to riders! It all started in the UK, Exeter when Matt got an idea of Two Wheels Empire name - first it was a custom motorcycles brand, and now an ebike premium accessories shop. We've changed and we've grown to ebikes, but we've still got the love for Two Wheels: Petrol or Electric.
Kontaktopplysninger
166, College Road, HA11BH, HARROW, Storbritannia
- +447596351867
- Hi@twowheelsempire.com
- www.twowheelsempire.com
4,5
Enestående
283 anmeldelser
Har svart på 57 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Swift service and good products.
Swift service and good products.
Now my bike is even better.
18. mars 2026
The order was ok and I got feedback…
The order was ok and I got feedback when i requested for my order. the only issue was that the delivery came to my postal service and not to the door ( i think is a country issue) . keep up the good work.
23. mars 2026
i didnt get anything until now
i didnt get anything until now: why should I give you a good assesment. When I get what I ordered and paid for I will give a new assesment.
20. mars 2026
Svar fra Two Wheels Empire
Hi Manfred!
We’ve already covered this over email. Your order couldn’t be delivered because the delivery address was entered incorrectly.
I’m not sure why you would leave a 1-star review, as this was due to the incorrect address provided by you.
Once the parcel is returned back to us, we can either resend it or issue a refund
Update to your feedback:
This issue occurred due to the delivery address being entered incorrectly. There’s really no logic behind the feedback left, as the problem was not on our side.
I personally wouldn’t leave feedback in this situation, as it’s quite misleading.
TERRBILE BUSSINESS AND CUSTOMER SERVICE
Order a chip for my cube, never received my parcel and the delivery photo I was sent clearly shows a different house aswell as a forged delivery signature. Contacted them via email and was instantly met with "order is fulfilled ourside so we wont be doing anything"... after a few days back and fourth I contacted my bank and made a charge back. The following email i received was full of abuse and was basically told to hit the road. Seems like a group of hooligans running this business. Ask for updates only to be told to F off... AVOID there are several other companies who treat their customers with respect.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Two Wheels Empire
Hi Mr Evans
We’ve reviewed your case again in full.
Your order was shipped to the exact address provided at checkout and marked as delivered and signed for by Royal Mail. Based on this, the order is considered fulfilled on our side.
You state that a chargeback was made — however, no chargeback has been received or recorded for this transaction, so this claim is not accurate.
We also note there are inconsistencies between the details provided in your review and the information associated with the order.
At no point were you spoken to in the manner described — all communication is on record.
If the parcel was misdelivered, this must be raised directly with Royal Mail, as they are responsible for delivery, including GPS data and delivery confirmation.
— Two Wheels Empire
The site is very helpful
11. mars 2026
Anmeldelse skrevet uten oppfordring
Top Ware!
Top Ware! Schnelle Lieferung und eine einfache Installation 🤘🏿😎 . Ich werde es auf jeden Fall weiter empfehlen.
Top zufrieden
24. februar 2026
hat alles super geklappt
26. januar 2026
just win 1km/h.
I installed the system easily. But when I try it, the speed is exactly the same with gps and the speed of my bike. My bike cuts out at 25 km/h... I tested it with a piece of metal to see if the magnet was moving. There's a very slight offset per wheel revolution, but no more than 1/10 par turn. I paid 120 euros for nothing... I contacted the company to see if there was a solution to this problem. But I still haven't received a response. I hope to find a solution. I just wanted to gain 5 km/h so my wife could train with her children...
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Two Wheels Empire
Hi Sebastian,
I replied to your email on February 27th but haven’t heard back from you.
We’re always here to help sort issues like this out, but your case does sound quite unusual. The NLS Speedi cannot behave the way you’re describing unless the original wheel magnet was left installed on the hub.
If you’d like to get this resolved, please reply to my previous email and we’ll take it from there.
Looking forward to hearing from you.
Délai de livraison trop important
Délai de livraison trop important. Les informations de suivi ne sont pas actualisées. Dommage car le produit est top.
19. januar 2026
Communication was top-notch
Communication was top-notch, the delivery was speedy, and everything functions perfectly!
25. januar 2026
Anmeldelse skrevet uten oppfordring
Knowledgeable and provided excellent customer service!
They are located in the UK and I am in the USA and my order from Two Wheel Empire arrived before several local purchases I had made. Communication was excellent from beginning to end. Thank you for the excellent customer service.
28. desember 2025
Excellent company
Great price and very fast delivery despite only ordering a few days out from Christmas. A friend of mine has used their repair service twice (a fault of his own) without any issues which gave me confidence should I ever need to use it too
19. desember 2025
Dette er Trustpilot
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