Trinitylane Anmeldelser 

August 2025 had a no fault incident with a client, Trinity admitted liability and contested amount, set a court date, then in the 11th hour agreed seatlemt and court appearance cancelled, that was Jan 26 now in Sept 26 all requests for payment agreed fall on deaf ears and now have to take them to court for payment.

Cant see how this is a good comany?

Easy to contact them and speak to a human. Emailed me back straight away with details I needed to send them to claim and paid out quickly whilst letting me know the process. Would use again if required. Thanks!

Here is a copy of the reply I sent to Hadleigh to Hadleigh Claims.

Thank you for your very prompt payment. Just for the record, I had a conversation on the telephone on the 20th August with your representative Sophie. She was extremely efficient, helpful and supportive.

I am impressed!

Regards,

David Burns.

An excellent service was provided throughout. All correspondence was dealt with extremely professionally and promptly.

Claim settled smoothly. Satisfied customer!

Great service
Hit by uninsured driver who refused to cooperate. Trinity were excellent and my excess refund payment was made in 4 days. Very relieved.

I rang to find out what I had to do to claim back my excess and the person that answered my call was very helpful and reassuring. After I had paid, my claim was dealt with immediately and reimbursement received by me.

All good . V helpful

I was disappointed in the lack on information provided following our claim
I had to chase every step of the way. I didnt provided all of the information but wasn't advised that until I chased to find out how the claim was going.

My payment was made very promptly and very impressed with the promptness of the service

I had to put a claim in for my bike gear that was either damaged in the accident or cut off by paramedics. I was late ringing about my claim due to being in hospital for nearly 3 weeks, but when I did the lady on the phone was so lovely. She sent over the forms I required told me there was no rush and not to worry.
On getting back home, I completed the forms, sent in everything that was asked for and within a few hours the claim was granted and the money was in my bank within 3 days. Could not fault the service at all. The last thing I needed after a very traumatic accident was hassle from insurance, my experience was far from hassle 100% recommend.

Very professional and speedy. Definitely would recommend.

Brilliant company to deal with made a stressful situation so easy for me I highly recommend

Adrian Flux had this Total Loss Protection policy on offer, I took this policy out. I was amazed the insurance company wrote my vehicle off after my accident, the damage did not seem that extensive. I received the offer from my insurance company in this case ERS. I contacted your staff to inform them of the situation, very quickly they acted upon the policy. Once the paper work was sorted out with ERS the payout was within a day. Excellent service. The TLP policy has allowed me to find another vehicle. The only thing I am a bit disappointed about is, I have insured my replacement vehicle and are unable to take out TLP until renewal next January. I would have hoped I could start again with a new policy, as my renewal is 6 months away. You never know what’s going to happen. I was very please with the policy and the way your company handled the situation. Thanks.

So quick, efficient & staff were a pleasure to deal with

Very fast response to my claim, quickly resolved an issue with a third party company and received a payout almost immediately after the issue was resolved

Great experience with Trinity Lane. Did the grownup thing and insured my excess for the first time in my life. Lo and behold, it was a smart choice as I had a prang and needed to claim. Primary insurers Ageas arranged a bodyshop repair and I paid them my excess of £500. Called Trinity Lane to find out what I needed to do to claim this back. One quick call, an email of the receipt and they paid me the £500 which landed in my bank with 48 hours. An absolute pleasure to deal with.

Really efficient and simple process. I’m happy with the way my claim was handled. The process was very straightforward and easy to use. The claim was settled quickly and directly into my bank account. I’m now able to renew my gear and get back on the road. Many thanks.

Helpful sorted the paper work did everything really easy .