Trinity Estates Anmeldelser 

Magda and Danyal have been really helpful with impeccable customer service thanks

I experienced a water leak in the bedroom of my one bedroom flat caused by damage to the communal roof.
I am an overseas landlord, my tenant and letting agent initially contacted Trinity Estates to report the issue and damage caused to the bedroom wall, however, unfortunately after a repeated attempts there was little response or coordination which led to delays, more damage and frustration by my tenants.

Once my tenant and letting agent informed me directly regarding both the leak and trying to communicate with Trinity, I immediately contacted Trinity Estates.
After a few calls, I requested to speak with the Senior Property Manager, a polite, decent and professional lady named Lois, who was helpful and eager to address my concerns.

From that point onwards, the response was immediate and well managed indeed, the experience changed significantly.
Lois was polite, understanding and kind, she immediately took ownership of the situation. Lois assigned Gabriela, a Customer Service Agent to manage my case, a polite and concerned Gabriela quickly understood the severity of the issue, inconvenience to the tenants and the potential for further damage internally as the rains continued.

Gabriela acted without delay, courteous, professional and coordinating the relevant departments, including the insurance team, in order to ensure the matter progressed smoothly and efficiently with Lois’s guidance. Gabriela was polite, responsive, compassionate, and reassuring throughout, which was greatly appreciated, I am very grateful to Gabriela & Lois, both Lois and Gabriela truly embraced my concerns.

Lois and Gabriela provided frequent updates, were readily available when contacted or kindly returned my calls and ensured that the necessary external and internal repairs were arranged promptly and professionally.

I would also like to thank Alice from the Insurance team for her urgency, politeness, and clear communication throughout the claims process, very kind indeed.

Once I was connected with Lois, Gabriela, and then in due course with Alice, who I must mention are all a real credit to Trinity Estates, the matter was handled thoroughly and professionally. They were an absolute pleasure to communicate with, and their support, kindness, and follow-through were genuinely very much appreciated. The workmanship in the flat was also of a high standard.

My sincere thanks to Lois and Gabriela for all their efforts, support, prompt replies and kindness, much gratitude indeed.

Again all three ladies are a credit to Trinity Estates.
I wish them all the best always, thank you.

Utterly incompetent, rude and unprofessional, Trinity (mis)managed Dehavilland Studios E5 for a decade, until - finally - we kicked them out. Avoid at all cost.

Thank you very much for your help, Mrs. Magdalena

My experience with Trinity Estates has been extremely disappointing. Their entire approach appears to revolve around issuing invoices and chasing payments, often without any clear evidence of the service being provided. I have received incorrect and duplicate invoices, and every attempt to get clarification has been met with unhelpful responses or no response at all.

Despite never missing any payment in my life, Trinity referred my account to solicitors after sending only 2 reminder letters for an incorrect payment which seems to be a duplicate — with no warning, no explanation, and no attempt to resolve the issues I had raised. They also added an extra £200+ fee, even though the solicitors confirmed that my case had not been opened and they had no record of me.

When I tried to speak to Trinity to understand what was happening and to request access to my account information, they refused to engage, simply repeating that the matter had been “referred” and was no longer their responsibility. They blocked me from accessing the portal as well. Meanwhile, the solicitors could not help because they had no file for me. I was left completely stuck between two organisations, neither willing to assist.

What has been most upsetting is the total lack of compassion. I explained clearly that I am currently abroad caring for my father, who is receiving end‑of‑life care. This made no difference whatsoever to Trinity’s staff. There was no empathy, no flexibility, and no willingness to help – only more invoices and additional charges.

Based on my experience – and the many similar reviews online – Trinity Estates urgently needs to improve its communication, accuracy, and basic customer service. Residents deserve transparency, professionalism, and at the very least, a degree of humanity!

I would strongly caution anyone considering using Trinity Estates to be prepared for poor communication, unexplained charges, and a complete absence of support.

Wouldn’t give one star but no option! Over priced maintenance fee and we don’t get what we’re paying for!

Very poor service, and charging more and more. Dont wanna talk to you on the phone either

Reported limited water 4 weeks ago and no one has bothered to call or follow up.
Call them daily but get no response .
Absolutely shocking service !!!!!!’

Zahra was very attentive to my request and sorted the repair quickly and efficiently. Many thanks

In their own words..

The Accounts reveal a deficit of £10,862 which represents 15% of the annual service charge. This deficit has been apportioned to each unit in accordance with its percentage of the total service charge. The deficit has
occurred in several areas but primarily in the headings set out below.
Landscape maintenance: Due to taking handover of further areas part way through the year.
Directors and officers insurance: Not budgeted for.
Company secretary fee: Not budgeted for.

Imagine having the cheek to up service charge due to miscalculated accounts, for typical recurring business costs like insurance and secretary fees. Such a poorly ran business and the sooner the government have more regulation in place for estate management cowboys like these, the better.

Reported burst pipe in HRU to Trinity Estate out of hours service . Engineer came and turned off water supply, electric, and left bucket to catch water. And told me they are unable to fix the problem and had only been asked by Trinity to isolate the HRU. However more water leaking than before after engineer has been and flooded my flat damaging carpet throughout. I have two cats what are distress by the water an inch high and they a scared to walk through being cats and basically been in one spot frozen like a leaf while shaking with fear because as we know cats are afraid of water.

A day had passed and I contacted Trinity again to explain I have no heating, water and engineer switched off electric due to water flowing from HRU into electric sockets and health & safety risks And I just kept being told the matter is with thier team. I explained the water has flooded my home and needs to stop. All I am told is matter with team even despite the pipe has burst for two days and my home has become unliveable To make matters even worse. I emailed the property manager few times stressing urgency of the problem and got no reply. Left to live in flooded flat with no heating, water, electric. Absolutely disgusting.

We’ve recently had the pleasure of working with Michelle Coates, and the experience has been outstanding from start to finish. Michelle is incredibly knowledgeable, proactive, and genuinely committed to delivering the highest standard of service.

Her communication is always clear and timely, and she manages every stage of the process with professionalism and attention to detail. Nothing is ever too much trouble, and she consistently goes above and beyond to ensure everything runs smoothly.

It’s rare to find someone so dependable and easy to work with. I wouldn’t hesitate to recommend Michelle — she’s an asset to any project or team.

Working with Michelle is always a please. Her industry knowledge and depth of experience helps us work through difficult and challenging jobs across many different trades.
Its a great help to a contractor when a property manger understands the technical side of the jobs we undertake and is able to lease between tenants and owners making the process smooth.

Really helped explain my enquire

I have just received a pdf informing me of a change to Trinity's bank account. To avoid possible finger problems, I went to copy the text, as I have many times in the past, for Trinity (I've verified this from earlier messages) and other companies.

I could not copy it, as it was presented as images rather than text, so I have to retype the details. I reported this to customer.accounts and received a reply that they aim to respond within ten days - is this the 21st century or the 20th?

I have tried to have a conversation with the estate manager. I have owned my property for many years. I have tried for several weeks to speak to Mr Gilmore the estate manager. Left messages on the oortal, messages with customer service. I have even emailed and adressed to the CEO. Had no response. What a disgraceful way to deal with customers.
I am busy now but in January I will visit every property and carry out a survey and collate information to use to create a private takeover to manage this site. It’s not hard just time consuming but they have insulted me by ignoring me. I love a challenge.

It's really all in the title. She was polite, efficient and sympathetic to my needs. She also brought encouraging news, which is a help!

Rubbish, rubbish, rubbish.
Definition of a bike SHELTER!!
A bike shelter is a covered structure, sometimes enclosed, that provides a secure and weather-protected space for parking bicycles. These shelters protect bikes from theft and weather damage like rain, sun, and rust, while also providing an orderly
parking area. NOT THREE METAL BARS TO ATTACH BIKES TO OPEN TO THE ELEMENTS

I’ve had nothing but disappointment dealing with this company. They are rude, unhelpful and seem to have no problem adding unexpected extra charges to cover their own “underbudgeting.”

We’re being charged around £140 a month for what exactly? Someone comes once a week to spray air freshener and run a hoover through tiny communal areas. The grass outside is cut occasionally, and the windows get a half-hearted clean every couple of months at best. I raise concerns and is told it is not their problem.

Now I’ve been told I need to pay to repair my own front door following a so-called “fire door inspection.” Strangely enough, I was told almost two years ago that an inspection was due — I even took time off work to be there as residents are required to attend — yet nobody ever turned up. So how exactly have they decided my door needs replacing? Has someone entered my flat without my knowledge?

I genuinely don’t understand what we’re paying for. The lack of transparency, poor communication, and questionable charges make this company a complete disgrace — and we’re all being taken advantage of and exploited.