Trinity Estates Anmeldelser 

My situation at Sycamore Ct, Heaton Moor was shaped by being solely responsible for the flat but living in Shrewsbury a long distance away. Also I became a landlord for the first time. When I got in touch for help and advice the staff in the office at Trinity were pleasant and prompt but it was especially helpful to know Gary was nearer and knowledgable. As always the "human" touch makes a big difference. He made me feel that the property was being taken care of and it is a special place. I hope my successor at No10 is as happy as I was. Thank you Trinity and Gary.

Thank god we are getting rid of this awful company. My ceiling has been leaking for two years. Two section 20s mentioning ingress to my flat. Nothing done. Yet the flat above me which has been unoccupied for four months gets all their repairs done. Referred to my MPs caseworker now and property ombudsman. They should also acquaint themselves with the equality act.

Reacted in good time to my email query but did not immediately explain what action they had taken until I asked for confirmation of what they meant. I am now trusting that my direct debits will be adjusted in the next 2 months. Ultimately this will be a good result and I am happy with the response.

Quick reply from Hamid in customer service regards my query

We have a small management company and since the property was built this has been managed by Trinity. The company was set up to manage a communal car park hence it’s a very easy straightforward task. The gardening company who looks after the grounds allocated one of its personnel to carry out the work. Neither the company nor Trinity oversees what this person did. The property manager at Trinity had been advised that this gardener had not done the work properly in March 2026 and did not turn up at all in April 2026 when 2 visits were due. Finally on 14 May we had a visit from a good gardener who has returned after 2 years of absence. He advised us that the other gardener had left and was not a good worker. The property manager agreed that he would not pay for Mar and April as no work was carried out in accordance to the specifications. However he did.

On 18 May we did a call out as the electric gate was not working. When the engineer came he advised us there was nothing wrong with the gate. A rubbish bin had covered the sensor. The company confirmed there will be a call out charge of £150 +VAT. However our property manager paid £285!

He has a fiduciary duty of care to all the residents. Trinity must look into this! He should pay for legitimate expenses only

Not even 1 star to be honest. Shocking service, 5 minutes cleaning every 2 weeks to a poor standard. Lighbulbs out for months and months. Then when they do change them they charge us extra. Don't ever clean windows even though we are charged for it. Nothing done about flytipping. Yet again they just charge the innocent hardworking people for it. Absolute useless when you Email or ring them. They just make pathetic excuses and avoid doing any work at all. Just a company with no care for it's residents and all they do care about is increasing your service charge and charging you extra. Government need to step in with these managing companies and fine them. Avoid them if you can

Humaa was prompt and helpful

Terrible company! They send inaccurate bills with a 2-week notice demand for payment, with the instant threat of solicitors if it's not paid (the previous inaccurate bill mentioned payment plans, the newest is just a straight-up threat)... the customer service is shocking! We have called up twice to try and understand the billing, they have said that they will get back to us, but didn't...then it's been marked on the system that we have chosen to ignore their advice and support options, with no context of the actual conversations noted on file. They put a 6k block contribution charge for solar panels on our bill (we don't even have solar panels!), cleaning wasn't carried out for MONTHS, potentially even up to a year if I had kept count, it was FILTHY, they have only just started turning up consistently and yet charging for the full time. The follow-up customer service calls have been rude and unhelpful. They are just robotic people with 0 customer service skills who treat residents like they are in the wrong and are being a pest. I have absolutely nothing positive to say about this company. They are an absolute joke.

I reported a dropped manhole cover and loose bricks on a shared private road. I was advised road is local councils responsibility and case instantly closed when I challenged response. The facts are Trinty Estates lied. Council have provided proof of adopted roads and Trinty Estates are responsible. Disgraceful behaviour from Trinty Estates.

Classic Trinity Estates logic: rather than identifying and penalising the people dumping bulky waste, they just invoice every flat for it instead. Easier to make money from innocent residents than enforce the rules properly. The system seems designed less to stop fly-tipping and more to guarantee another charge on everyone’s service bill.

A company that generally just does a really poor job and has no regard for the people that inhabit the buildings they are responsible for maintaining. I could write endless paragraphs about the failings I have witnessed over the years I have unfortunately had to live in one of their managed buildings.

Polite and quick responses

If I could give minus I would give -10. So far we are waiting over 4 months for simple issue to be fixed. How long can fixing two lights at parking plot take? Incompetent and inefficient also communication is very slow. Avoid if you can. Could be better to pay more for another house if it is not maintained by this company.

A very speedy response and extremely helpful - Humaa Hamid

Cannot get a reply or call back after leaving messages. Seems they charge whatever they want and we just gotta keep paying. Would
love someone to explain but they always in meetings and don’t call the paying customer back. Awful
service!

Horrendous company. Owened my property for just over a year in that time I’ve had 3 extra bills on top of my management fee in excess of £1k in total. 1 of the bills was for work carried out a year prior to me owning it and should have been resolved when the previous owner sold. I frequently get final payment reminders and threats of solicitors for large sums of money including for my management fee which I pay monthly by DD and have never faulted on. This company are cowboys. Avoid at all costs. these companies need to be looked into more thoroughly and regulated.

Quick and decisive action to facilitate a refund.

I’m the partner of someone whose property is managed by Trinity Estates, and the way they handle service charge billing has been shocking.

Instead of billing accurately and transparently as issues arise, they appear to let years of misjudged or unbalanced service charges build up, then hit residents with a huge demand all at once. The result is that people can suddenly be faced with bills running into the thousands in a single month, with little warning and no realistic chance to budget for it properly.

For an agent managing people’s homes and finances, this feels completely unacceptable. Service charges should be clear, timely, and accountable, not allowed to snowball into a financial ambush. It creates enormous stress and undermines any trust residents are supposed to have in the management company.

Based on what I’ve seen, this is a deeply unfair and badly handled way to treat people.

Magda understood my query and resolved my logging into the web portal.

If I could leave zero stars, I would.

Avoid this management company at all costs. They miss calculate their bills and you end up getting letters demanding many hundreds of pounds for work carried out years prior.

If you email them you get ignored, if you call them they usually don’t answer.

It would be best for everyone under their management if they were to go into liquidation.

AVOID!