Lovely helpful Staff who were very efficient and knowledgeable and whom I could actually speak to. No phone queues. The claim was sorted very quickly even when we had some anomalies to resolve which... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My Dog suddenly went blind & had other symptoms. The cost was just under £500 for tests. Quick & easy to claim online, they contacted my Vets for information. After paying the excess and 20% becaus... Vis mer
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Simple & straightforward. No problems at all in setteling my claim. Paid promptly as expected. Only one small suggestion for improvement. The online form needs to have a clear instruction to enabl... Vis mer
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Genuinely feel ripped off. My poor dog went to the vets due to loss of appetite and was first diagnosed with a hernia and kennel cough. Another 4 visits to the vets over the month and each time a diff... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Kontaktopplysninger
Love Lane, GL7 1XD, Cirencester, Storbritannia
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4,2
Bra
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent service and a speedy response…
Excellent service and a speedy response to a claim.
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I had problems filling out the forms…
I had problems filling out the forms but you were very good at helping me complete them.
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Easy claims process
Easy claims process; kept informed of progress throughout.
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Emergency Vet Treatment
Seen very quickly during out of hours emergency veterinary treatment required for our dog
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Quick response with each claim and…
Quick response with each claim and helpful staff.
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Great service
Great service, quick turnaround of claim.
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Great communication
Great communication. Friendly reliable service. Fantastic value for money.
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Dreadful
Husband is now back to work and still hasn’t had any payment from the income protection policy . Absolute shitshow . Apparently it’ll get backdated , pity bills and life doesn’t .
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Good service and easy to deal with.
Good company to deal with, I have no complaints.
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Cora was amazing
Cora was amazing, broke everything down and made it really easy to understand.
I hope the rest of their service is this good
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
My dog was really poorly and I had to…
My dog was really poorly and I had to use two different vets, one for after hours care as well as my own vets. The claims process was incredibly straightforward and being able to speak to someone without being on hold for a long time was so reassuring. I've been so pleasantly surprised and payment was so quick. I'm really impressed.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Swift claim processing and great…
Swift claim processing and great response to queries.
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trent Services
Dear Ms Sanders,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Staff amazing
Staff amazing. Helpful friendly. Sorted everything out nothing to much trouble.
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Withhold money for months
Withhold money for months, try all avenues not to pay out.
Made my whole injury experience along with losing my job even worse.
31. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Easy to make the claim and excellent…
Easy to make the claim and excellent communication throughout.
9. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Awful customer service, awful complaints handling, unknown catches why not to pay out.
Awful customer service, awful complaints handling, unknown catches why not to pay out. They insisted that you must continue to pay the full years premium still after your dog dies. Refused payment of vet bill’s etc.
I put in a formal complaint and never had it answered.
I’ve never seen a penny of any remainder pay out still. That was 8 months ago.
After losing our wonderful family dog, their lack of empathy and tact really was top class nastiness.
RESPONSE TO TRENT SERVICES REPLY.
Trent services was the handling department for lifetime pets when my claim went through
5. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Trent Services
Dear Mrs McKendrick,
Thank you for taking the time to give your feedback. We have raised this with Lifetime Pet Cover who will be in touch in due course as Trent Services is no longer their claims handling company. If you do have any questions in the meantime, please call Lifetime Pet Cover on 020 3750 0022.
Kind Regards,
The Trent Services Team
I've had my dog covered for over 8…
I've had my dog covered for over 8 years with Lifetime pet cover. Never had a problem with the underwriters, Trent Services. However, last year they changed to another underwriter where there was No end of problems especially when dealing with an ongoing medical issue.
After a number of long serving customers complained they switched back to TRENT SERVICES. We renewed in October 25 & had to put in our 1st claim regarding medication. I had a phone call within a few days wanting more information & it's been resolved & funds paid directly into our account with no hassle.
Would highly recommend
5. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I am very impressed with the turn…
I am very impressed with the turn around time with Trent Services. Much better than Covea!
I’m only a few claims into this year’s insurance with Trent and may your good work continue.
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trent Services
Dear Mr Jackson,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Claims were paid promptly and it was stress free
Claims were paid promptly and it was clear every month what I needed to submit and when. Forms and evidence was a bit fiddly but no issues being paid out each month. I can't thank you enough, a stress free claims process during a very stressful period of my life. Thank you.
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Great company, well worth it
Trent services were great with my recent claim and it put me at ease knowing I would still be able to manage my bills whilst off long term sick. They were very helpful in answering any questions I might have and responded quickly to any concerns.
14. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Trent Services
Good morning/afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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