Treasure House of Makeup Anmeldelser 34

TrustScore 4.5 av 5

4,5

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Se hva andre synes

Vurdert til 5 av 5 stjerner

Really pleased with this site! I’ve been trying to find the brands ‘Ben Nye’ and ‘Mehron’ in the UK for a decent price for a long time, so I decided to order from this website. I emailed them shortly... Vis mer

Vurdert til 5 av 5 stjerner

I've worked with Treasure House of Makeup since 2013, following a referral from a London makeup college and a professional makeup artist. They have a fantastic range of products and a superb team to... Vis mer

Vurdert til 5 av 5 stjerner

I have used Treasure House for many years and have always been really happy with their customer service, delivery is always on time or early and everything is packed with care, they stock some excelle... Vis mer

Vurdert til 5 av 5 stjerner

Love this online store! Stocking my favourite Mehron & Ben Nye products, but offering a large range of other products too; there is something for everyone and every budget! Staff are lovely and very... Vis mer

Informasjon om virksomheten

  1. Kosmetikkbutikk

Opplysningene stammer fra ulike eksterne kilder

Treasure House of Makeup are suppliers of professional, theatrical, SFX and media makeup, bringing American Beauties to UK customers. With a large range of products which are renowned within the industry. Exclusive distributors for Mehron Makeup and Ben Nye, Treasure House of Makeup provides Professional, Theatrical & Media Makeup for all your cosmetics needs Taking products from movies sets, backstage at LFW and Broadway shows to your makeup bag, there is something for everyone.


Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

34 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Vurdert til 5 av 5 stjerner

Very pleased, great company

Really pleased with this site! I’ve been trying to find the brands ‘Ben Nye’ and ‘Mehron’ in the UK for a decent price for a long time, so I decided to order from this website. I emailed them shortly after my order went through to see if it would arrive before halloween, my fault as I left it late, in which they replied within 5 minutes. They sent my package out Monday and it’s Wednesday today and my package has arrived (packaging is VERY protective). Over all very happy and will definitely be ordering in the future!

29. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Mehron Skin Prep Pro

Ordered Mehron Skin Prep Pro. Quick delivery and package secured very well. Genuine product. Would recommend TH make up and would buy from them in the future.

18. juli 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Order from France

I ordered the Delilah Time frame foundation from this website from France. I use Treasure House of Makeup because the colour I use was not available anywhere else.
Shipping and handling was high so I thought that the custom tax was included, It was not the case ; when I received my parcel, I had to pay 20€ custom tax at the post office. When I order from the Delilah website they always make sure their customers from abroad don’t pay custom tax, and their shipping fees are much lower. Next time I will wait for my foundation to be available and order it from there.
I paid a ridiculous amount for one single item of make up. Never again.

24. juli 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I LOVE THESE PRODUCTS!

I LOVE THESE PRODUCTS!! I have used a wide range of the sfx makeup products from treasure house of makeup and created some amazing looks with them, they’re worth it!!

11. oktober 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Fantastic!

Fantastic products, easy to use and incredibly effective. My go-to products!

11. oktober 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

10/10 company

Fantastic company, great products of the highest quality. Customer service is 10/10.

7. oktober 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Love this online store

Love this online store!
Stocking my favourite Mehron & Ben Nye products, but offering a large range of other products too; there is something for everyone and every budget! Staff are lovely and very helpful and delivery was super quick.

14. september 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Brillant service

Brillant service. Very quick to respond especially by phone if you need an urgent reply and answers all questions. Very polite group of people. Products arrived safely . Very Happy customer

28. september 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Customer service is crap

Customer service is crap I’ve been waiting on my product for over three months never receive it no text no update nothing when I called the lady was very apologetic which I appreciate it I should’ve really read the reviews before purchasing from this company if you’re interested in buying the skin Prep pro do not buy you will never receive it
Pre-orders usually take 21 days my order was placed on the 8th of July it’s been 2 months and no update until I called on the 28 September

27. juli 2022
Anmeldelse skrevet uten oppfordring
Logoen til Treasure House of Makeup

Svar fra Treasure House of Makeup

Hello, we are so sorry the item took longer than expected to arrive, we can only apologise and we are so sorry about this. To clarify as per detailed in our email the item ordered was / is a pre order item. This was stated at checkout and again on your order confirmation. All information on our pre order items can be found on our website. We are so sorry purchasing a pre order item caused so many issues.
As a company we would never text a customer, all customers receive an email order confirmation and confirmation of shipment.
As your item had not yet been shipped you would not of yet received the order shipment notification. We are so sorry we couldn't provide text updates for you.
We hope you have a wonderful day

Vurdert til 5 av 5 stjerner

Amazing service and will always use…

Amazing service and will always use this company to buy my SFX makeup. So helpful with pre orders, more than happy to assist and accommodate with changing my order and their customer service is great! Always speedy replies. Thanks so much

26. august 2022
Anmeldelse skrevet uten oppfordring
Logoen til Treasure House of Makeup

Svar fra Treasure House of Makeup

Thank you so much!

Vurdert til 5 av 5 stjerner

Great service from start to finish

I was searching for a UK supplier of Mehron face paint and found Treasure House of Makeup. They have a great range with reasonable prices, but what sets them apart is their customer service. One of the items I ordered wasn't in stock and I had an email from the team straight away offering a different item or pre order for when my first choice would be back in.
Delivery was fast and my items were well packaged and safely delivered. All in all I had a great experience and will definitely shop again!

13. juli 2022
Anmeldelse skrevet uten oppfordring
Logoen til Treasure House of Makeup

Svar fra Treasure House of Makeup

Thank you so much!

Vurdert til 5 av 5 stjerner

I used house of Davy bald cap and mehron

I used house of Davy bald cap and loved it - was taught by Ian harris via seventa academy and they walked me through application. The bald cap was a good size decent good quality packaged too.
I also used a mehron bald cap too and that was great to try a latex bald cap .
Thanks again!

7. mai 2021
Anmeldelse skrevet uten oppfordring
Logoen til Treasure House of Makeup

Svar fra Treasure House of Makeup

Thank you so much

Vurdert til 1 av 5 stjerner

Items out of stock, no refund, no response

Make up ordered without realising 2 products were out of stock and pre order only. This wasn't made clear until the final stages of the process and I paid for them aling with other items in the order. As the items are a Christmas present I have had to order them from Tilt instead, and sent an email ask if ng for a refund of the 2 out of stock items, also left a phone message asking the same but have had no response to either and no update at all on the order. Will not be using again.

13. desember 2020
Anmeldelse skrevet uten oppfordring
Logoen til Treasure House of Makeup

Svar fra Treasure House of Makeup

Hello Lucy
We are so sorry to hear you are so very unhappy. Pre order items are stated in red at checkout before you place the order. Each and every customer can remove these items and or choose not to continue with the purchase at this point.
Pre order is a service we offer as a pro artist store. And the Pre order lead times are explained on our site and Christmas pre orders are also detailed in length on our shipping page to avoid delay or disappointment so close to Christmas.
You are very unhappy about our lack of communication. However you placed your order on Thursday outside of business hours. We are currently working reduced winter hours due to the pandemic and we are closed Friday to Sunday. Our business hours are Monday to Thursday 10:30am to 3pm. This is stated online on our website and also in the automatic reply on our emails. You will of received this auto reply when you emailed on two separate occasions. We also like many other companies have up to 24 to 48 hours to reply to all emails and customer service enquiries.
We are very sorry we had not replied to you by Sunday evening however as we were closed we were unable to assist until Monday.
Today upon opening the business a member of the team has attempted to call you back but there has been no answer. Your emails were also responded to this morning within 30 minutes of opening.
Once again we are so very sorry you feel so unhappy with our service. We will review all of our information and see if we can at any point make it more clear of our new temporary opening hours and pre order lead times.
Have a wonderful week and a very Merry Christmas

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