ToyotaPartsDeal.com Anmeldelser 

Parts match perfect and delivery on time

Great price, good service and fast shipping

Your company’s packaging was awful. No protection. Just threw parts in a box without any wrap, or paper. Won’t order through your company again

Couldn’t find the part anywhere at your price point and when I received it was a absolutely perfect fit

Ordered a steering rack from them since it was cheaper and OEM. Heard a lot of good things about this site but when my part showed up it was just sitting outside the cardboard box. They basically didn’t package it at all and it was damaged.
Customer service is pretty bad too. They don’t get back to you in a timely manner at all. Took a whole month of going back and forth and sending more photos before they finally said the best they could do is let me return it, but I have to pay for packaging and a 20% restock fee. They also wanted the original boxing and labeling to still be intact, which is ridiculous because they packaged it so poorly that the box and labels were already heavily damaged.

Had the part i needed and it was in stock.

They took my money off my card then said they could not verify it use paypal you are agreeing to cancel this order and get it through paypal and you won't have to verify with them then paypal said unable to verify and declined on second try they are holding my money it was not canceled and did not go through with paypal they are scamming by holding my money for days so i can't go elsewhere to get the parts in time. If you are not going to go through with it give the money back now! Not days later. Total scam for them to hold my money claiming it won't go through.

Didn't appreciate the extra fees at the border.

Ordered a part, received the wrong part for a different trim, attempted to return it. They refused the return so I filed a dispute with paypal. I returned the part and then they claimed they never got it, it was sent to the wrong address. NO, it was sent to the exact address they had on file. Paypal sided with them so I lost money and no part.

Parts were in stock when ordered. 14 days, three emails later, live chat for 10 minutes, and a 17 minute phone call later I still don't have a tracking #. They are liars, do NOT do business with them!

Order was effortless

Over $500 Spent — Damaged Parts, No Resolution

I am extremely disappointed with my experience with ToyotaPartsDeal.com / Original Parts Giant.

I placed Order on July 28, 2026, for two genuine Toyota roof drip mouldings, part numbers 75552-60020 and 75551-60020. Between the parts and shipping, I spent more than $500, including approximately $327 for FedEx shipping alone.

According to ToyotaPartsDeal’s own delivery confirmation, the order was delivered by FedEx to my MyUS forwarding address in Sarasota, Florida, on August 3, 2026 at 1:03 PM.

MyUS then registered the package into my suite on August 6, 2026. When the shipment was inspected, the carton was severely damaged, and both long, fragile mouldings inside were bent and damaged. I have clear photographic evidence showing both the condition of the shipping carton and the damaged parts.

This timeline is important:

* July 28, 2026: Order CT941031888 placed with ToyotaPartsDeal.
* August 3, 2026: FedEx delivered the shipment to my forwarding address.
* August 6, 2026: MyUS registered the package into my suite.
* August 11, 2026: MyUS contacted me specifically because the package had arrived beat up and some items were damaged. Their shipping team actually stopped the shipment and sent me photographs asking whether I still wanted it shipped in that condition.
* August 12, 2026: ToyotaPartsDeal rejected my RMA request, citing its 5-business-day policy.

I contacted ToyotaPartsDeal and explained everything. Instead of investigating the documented shipping damage, reviewing the circumstances, or offering a reasonable solution, my RMA request was rejected because they said it was outside their 5-business-day return window.

I then specifically asked them to escalate the matter to a supervisor or manager for manual review. I explained that this was not a normal return or a change-of-mind situation. The merchandise was physically damaged and unusable, and the damage had been independently identified and photographed by the forwarding company.

Despite my escalation requests and the photographic evidence, the issue was closed without any meaningful resolution.

No replacement. No refund. No return authorization. No prepaid return label. No meaningful attempt to resolve the damage.

So after spending more than $500, I am left with damaged, unusable parts and a substantial financial loss.

What makes this especially frustrating is that these parts are extremely thin and fragile. They should have been shipped in rigid, reinforced packaging with adequate internal support to prevent bending. The photographs show the condition in which the package and parts arrived.

I understand that companies have return policies, but simply quoting a deadline should not replace reasonable customer service when there is documented physical shipping damage and the customer is asking management to review the actual circumstances.

I am posting this review so other customers — particularly international customers using forwarding services — can see exactly what happened and make their own decision before spending hundreds of dollars on parts and freight.

Order placed July 28. Delivered August 3. Received into my forwarding suite August 6. Damage formally documented by MyUS August 11. RMA rejected August 12.

After paying more than $500, I am the one left carrying the entire financial loss for damaged, unusable merchandise.

Based on how this case was handled, I cannot recommend ToyotaPartsDeal / Original Parts Giant, especially for expensive or fragile parts.

Have not responded to me about returning an item I never even opened. Completely unprofessional I’m a paying customer. Still waiting for the follow up email so I can return this product

I would not recommend Toyota Parts Deal / Original Parts Giant based on my experience.
My order became stuck in the FedEx system for an extended period and was never successfully delivered to me. What made the situation especially frustrating was the lack of assistance from the seller. I attempted to get the company to investigate the stalled shipment with FedEx, but I did not receive the help or response needed to resolve the issue.
I ultimately had to open a dispute through PayPal and go through a lengthy process just to recover my money. After reviewing the case, PayPal decided in my favor and refunded me the FULL amount.
The entire situation caused weeks of unnecessary stress and frustration. Shipping problems can happen with any company, but customer service and how a business responds when something goes wrong makes all the difference. In my case, I felt I was left to deal with the problem myself.
Based on my experience, I would think twice before ordering from this company, particularly if you're purchasing expensive parts. Keep all of your emails, tracking information, receipts, and payment records in case you need them later.

Their Online system is not always acurate. They ship a part dont expect to return it even if it faulty or not a fit for your vehicle when their system shows it is. Shipping charges are on you and then they want a 20% restocking fee. No thanks. Better go Amazon or hit a parts store.

always the best web for by my toyota parts

The product page showed four Toyota rope hooks along with mounting hardware, but the description and specifications did not clearly state that only one hook was included or that the bolts were not included. I ordered based on how the item was presented and received only one hook with no hardware.

The listing should clearly state the quantity included and exactly what comes with the purchase. The current presentation is misleading and could easily cause other customers to order expecting what is shown in the product photo.

I had a terrible experience with customer service. I contacted support to ask a completely unrelated question about my order. Instead of answering my question, the representative completely misunderstood and just canceled my order without my permission. This is incredibly unprofessional and lazy support. I will not be ordering from here again.

Beware, this company will scam you! They raised the price after I paid for it. I received an email claiming the estimated shipping cost did not cover the shipping cost and they increased shipping by over 100%. And they are holding the item until I pay $17 more. This puts the item at 50% higher total cost than the dealership, which I could have driven to to pick up by now. Others have had similar price raises. I wish I saw their reviews before buying from this company.

Easy to order the product.
My only complaint is that I ordered 2 rear shocks for my car, and the delivery was made individually, so one arrived when the order said, and the other arrived like 3 days later.