Got a call from TSG saying they'd had a cancellation and could install or Starlink within the next hour. Agreed and within minutes was contacted by Craig who confirmed his ETA. A first class inst... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Top class service. We made a late call on a Friday for support & call returned by TSG that day which I'd not expected. Great service by Brent who walked into a stressed Mam dealing with a non related... Vis mer
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I’ve worked with many engineers, but Chris Thornton is easily one of the best. We had several ongoing issues with our music and TV systems, and Chris handled everything with total expertise. He is inc... Vis mer
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Struggled for years with poor rural internet speeds - decided on a 4G router, needed an aerial fitted which Brent Hood (BT / EE engineer) fitted today. Gone from 14Mbps to 52 download and 9Mbps to 39... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
The Total Support Group otherwise known as ‘TSG’ provides clients with an award winning ‘one stop shop’ solution to all of their signal requirement needs!
Kontaktopplysninger
Storbritannia
- www.totalsupportgroup.com
4,9
Enestående
681 anmeldelser
Ingen tidligere historie av å be om anmeldelser
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Svar fra Total Support Group Ltd.
Good Morning David,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
4gee antena fitting The job was arranged over the phone…
The job was arranged over the phone within 24hrs of request the time between being contacted and the engineer ariveing was fantastic at about 3 hrs. The engineer Craig was really friendly and extremely knowledgeable, he was realy diligent and kept me informed of my choices and gave advice on best locations and fitting.he cleaned up after job . I would definitely recommend him to anyone.
9. februar 2023
Anmeldelse skrevet uten oppfordring
Svar fra Total Support Group Ltd.
Good Morning Martin,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Graig, The Bookings Team and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Brent was very knowledgeable and…
Brent was very knowledgeable and helpful regarding setting up our new mobile internet router to an antenna to be placed in the best possible location. Testing the speeds and double checking everything before going ahead. Very tidy work. Having not heard of TSG I was very impressed with the communication, knowledge and work done. Thank you
6. februar 2023
Anmeldelse skrevet uten oppfordring
Svar fra Total Support Group Ltd.
Good Morning Sally,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Brent was absolutely brilliant
Brent was absolutely brilliant. Advice given about extending Wi-Fi to another room was especially helpful.
Overall I rate the service I got as excellent.
1. februar 2023
Anmeldelse skrevet uten oppfordring
Svar fra Total Support Group Ltd.
Good Morning Rachel,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Excellent service!
Excellent service! The engineer arrived in the given slot. Performed all tests and installed receiver swiftly. Cleaned and tidied the area once installed. Really nice guy; explained everything without confusing technical jargon. Would highly recommend!
13. januar 2023
Anmeldelse skrevet uten oppfordring
Svar fra Total Support Group Ltd.
Good Afternoon Ian,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
The Engineer was excellent
The Engineer was excellent, very efficient and very helpful, he arrived within the alloted timescale and took great care to be clean and tidy through our house. Left the system working completely.
16. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra Total Support Group Ltd.
Good Morning John,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Engineer and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Perfect experience with Jamie
Perfect experience with Jamie, replaced a not so good ariel with a much better one, now have many more channels!
Only took around 30mins too!
16. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra Total Support Group Ltd.
Good Morning Luke,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Jamie and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Excellent job
Craig was fantastic. Very knowledgeable, sorted the issue and gave fantastic advice. Would definitely recommend!
12. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra Total Support Group Ltd.
Good Afternoon Sarah-Jane,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Craig and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Brent is an absolute star
Brent is an absolute star, couldn't be more helpful. He deserves a very big pay rise because he makes you company look so good.
9. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra Total Support Group Ltd.
Good Morning Steve,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Amazing service from Paul
Amazing service from Paul, he was kind, knowledgeable and did a fantastic job. Couldn’t recommend him enough, fantastic.
25. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra Total Support Group Ltd.
Good Morning Samantha,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Paul and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Steve arrived on time
Steve arrived on time, he was able to instal my Aerial in no time and was able to explain everything to me as he went along. He was very tidy and respectful of my property. The signal with the aerial is much stronger. I am very satisfied with the service we received. Thanks again.
18. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra Total Support Group Ltd.
Good Morning Aaron,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Steve and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Brent arrived on time and is a friendly…
Brent arrived on time and is a friendly and efficient engineer
He communicated the whole time about positioning the best place on the property for the outside aerial
This aerial is a game changer as for the first time can stream and will allow me to work from home more efficiently
Thank you EE for arranging this and Brent from BT for installing this aerial
16. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra Total Support Group Ltd.
Good Morning Geraldine,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Good communication from the start
Good communication from the start. Well informed and accurate times of work.Brent the engineer was really helpful and clear in his explanation of how the antenna would improve our wifi connection and discussed the possible positions of the antenna with us fully before installation. He was friendly, efficient and did a great job. Thank you.
7. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra Total Support Group Ltd.
Good Morning,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Paul Watson was my installer
Great service
Paul Watson was my installer. Highly professional gentleman went above and beyond for us. Customer service was 5 star would recommend.
26. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra Total Support Group Ltd.
Good Afternoon,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Paul and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Excellent service - thank you!
Visited by Paul Watson to install updated BT wifi; very friendly, polite and helpful. Explained what he was doing, why and what it would mean for my internet access. A credit to your company.
25. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra Total Support Group Ltd.
Good Afternoon Pete,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Paul and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Recognition of Good Work - Upgraded Home CCTV System
I had my CCTV home system upgraded by Paul who is employed by TSG.
The work carried out was excellent. Paul was friendly, courteous and very informative. His professionalism shone through from the outset.
Paul’s outstanding work ethics was flawless! I am so pleased with my new upgraded CCTV system. Thank you!
10. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra Total Support Group Ltd.
Good Afternoon Chev,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Paul and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Aerial installation
I'm switching to BT broadband/TV and they arranged for TSG to fit a new aerial. Jamie arrived today and had the job done in no time, with no fuss or bother. He was friendly and professional and we are delighted with the results. Many thanks
10. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra Total Support Group Ltd.
Good Afternoon Jonathan,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Jamie and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Malcolm3007 was excellent,very…
Malcolm3007 was excellent,very professional,polite and efficient,he was very helpful, did a lot of extras. Thank you very much Malcolm.
1. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra Total Support Group Ltd.
Good Morning Arthur,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Malcolm and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Great Service from TSG
Many thanks to Dan (South West) for quickly solving my aerial problems. Had major problems with TV picture. Was put in touch with TSG via BT. Customer service was excellent as was Dan's ability to sort the problem quickly and efficiently. First class - would recommend
30. september 2022
Anmeldelse skrevet uten oppfordring
Svar fra Total Support Group Ltd.
Good Morning Diane,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Dan and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Excellent service
Malcolm re-installed a 4G antenna that had been badly fitted by the first engineer the 4G provider had sent and did a fantastic job. He was utterly determined to achieve the best result possible. I am now enjoying speeds of more than 10 times faster than my old broadband and the antenna has been tucked away in a loft space so it is not visible as it had originally been. Highly recommended!
15. september 2022
Anmeldelse skrevet uten oppfordring
Svar fra Total Support Group Ltd.
Good Morning John,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Malcolm and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
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