Total Fishing-tackle Anmeldelser 

Svar fra Total Fishing-tackle

For 2 dager siden

Hello,

We’re really sorry to hear about your experience and understand your frustration. This certainly isn’t the level of service we aim to provide, and we’d appreciate the opportunity to look into this further for you.

The review has come through under the name **“No Name”**, so unfortunately, we’re unable to identify your order from the review alone. Please could you contact our Customer Services team and ask for me personally? I’ll be happy to investigate the delivery concerns, communication issues and your return request to see what has happened and how we can put things right.

We’re sorry that we’ve left you feeling disappointed, especially as a long-standing customer, and hope we can have the opportunity to resolve this for you.

Kind regards,
Emily
Customer Service & Sales Manager

Svar fra Total Fishing-tackle

For 2 dager siden

Hi Aidan,

Thank you for your great review! We’re sorry for the mix-up with the bag for your Carp Porter Roamer Barrow, but we’re glad Luke was able to get everything sorted quickly for you.

We really appreciate your understanding and are delighted to hear you’d shop with us again.

Kind regards,
Emily
Customer Service & Sales Manager

Svar fra Total Fishing-tackle

For 5 dager siden

Hi Philip,

Thank you for your great review! We’re glad we could get your bivvy replaced quickly and sort everything out for you. We really appreciate your support and hope to see you again soon! 🎣

Kind Regards
Emily
Customer Service & Sales Manager

Svar fra Total Fishing-tackle

For 5 dager siden

Hi Derrick,

Sorry to see you have left a 1* review.

I can see that on the two messages that you have sent, my team has replied back to you for further details. I can confirm that we have now had the further details needed and we haev contacted Trakker to get you a new alarm.

Thank you for your patience so far, we will be in contact as soon as we hear back from Trakker.

Kind Regards
Emily
Customer Service & Sales Manager

Svar fra Total Fishing-tackle

For 6 dager siden

Hello,

Thank you for your review.

Unfortunately, your order on this occasion is not eligible for the free gift as you have ordered a Trakker item, and Trakker items are excluded from any discount/promotional offers as per our terms and conditions.

https://www.total-fishing-tackle.com/terms-conditions#sales-promotions

We do apologise for any inconvenience caused.

Kind Regards
Emily
Customer Service & Sales Manager

Svar fra Total Fishing-tackle

For 6 dager siden

Hello,

Thank you for the fantastic review! We’re really pleased that Luke was able to help find a suitable alternative when your original product took longer than expected.

We’ll make sure your kind feedback is passed on to Luke — it’s great to hear he was able to turn a frustrating delay into a positive experience.

Thanks again for your support, and we hope to see you again soon! 🎣👍

Kind Regards
Emily
Customer Service & Sales Manager

Svar fra Total Fishing-tackle

For 6 dager siden

Hi Darren,

We’re genuinely sorry to hear about your experience, and we completely understand your frustration.

Having two orders go missing within two months, particularly when you’ve paid extra for next-day delivery, is understandably unacceptable from your perspective. We also appreciate how frustrating it is when you’re then left trying to get answers through email or WhatsApp rather than being able to speak to someone directly.

Regardless of where the delivery issues occurred, it’s our responsibility to make sure you receive the level of service and support you expect when ordering from us. On this occasion, we clearly haven’t done that.

We’re sorry that our handling of these issues has left you feeling that your time and business aren’t valued. That’s not the experience we want for any customer, and we’ll take your feedback on board as we continue to improve our delivery and customer service processes.

Thank you for taking the time to be honest about your experience.

Kind Regards
Emily
Customer Service & Sales Manager

Svar fra Total Fishing-tackle

For 6 dager siden

Hi Justin,

We’re genuinely sorry, and we completely understand why you’re disappointed.

You placed your order with a clear delivery expectation and, importantly, you made us aware that you needed the tackle for a competition on 27 September. At that point, we should have recognised that this was time-critical and given you a clear and honest answer about whether we could meet that deadline.

Instead, the order took longer than it should have to leave us, and our responses to your enquiries did not give you the information you needed to make an informed decision. We should have been more proactive. Had we clearly explained the situation when you first contacted us, you would have had the opportunity to source the items elsewhere without being left with duplicate tackle.

We also understand that being left with unwanted items and potentially having to pay return costs only adds to the frustration.

There’s no excuse for the lack of urgency and clarity in how this was handled. We let you down, particularly when you had made the circumstances clear to us, and we’re sorry.

We appreciate you taking the time to provide such detailed feedback. We’ll be using it to review how we handle time-sensitive orders and, importantly, how our customer service team communicates when there is a risk that an order won’t arrive when expected.

Kind Regards
Emily
Customer Service & Sales Manager

Svar fra Total Fishing-tackle

For 6 dager siden

Hello,

Thank you so much for the fantastic review! We’re really pleased we were able to get the issue with your bivvy resolved quickly and arrange a straight swap for you.

Manufacturing faults are frustrating, especially with a brand-new product, so we’re glad the team could make the process as straightforward as possible and get you back on the bank.

We really appreciate your kind words about our customer service and your continued support. We look forward to serving you again soon! 🎣👍

Kind Regards
Emily
Customer Service & Sales Manager

Svar fra Total Fishing-tackle

For 6 dager siden

Hi Paul,

We’re genuinely sorry to hear this, especially as you’ve been a long-standing customer who has purchased from us many times.

Having contacted us through multiple channels and then waited over a week for a response is not acceptable, and we completely understand your frustration. You shouldn’t have to chase us repeatedly just to get help with an issue, and we clearly failed you here.

We take full responsibility for the lack of communication and the delay in getting your issues addressed. Whatever the reason behind the delay, it’s our responsibility to make sure customers receive timely support and don’t feel ignored.

We’re particularly disappointed that this experience has left you feeling that you no longer want to use us. We really appreciate the business you’ve given us previously, and we’re sorry we’ve let you down when you needed our support.

Thank you for taking the time to share your experience. We’ll be using this feedback to address the issues with our after-sales communication and response times.

Kind Regards
Emily
Customer Service & Sales Manager

Svar fra Total Fishing-tackle

For 6 dager siden

Hi David,

Thank you so much for the fantastic review! We’re really pleased we could make the returns process quick and straightforward for you, and that your refund was back in your account within four days.

We know returning an item isn’t always the most exciting part of shopping, so we’re glad the process was hassle-free and that we could get everything resolved promptly.

We really appreciate your kind words and your business, and we hope to see you shopping with us again soon! 👍

Kind Regards
Emily
Customer Service & Sales Manager

Svar fra Total Fishing-tackle

For 6 dager siden

Hi Adam,

We’re sorry to hear that you found our returns process unnecessarily complicated and that it has left you feeling you’d rather shop elsewhere.

We always want returns to be as straightforward and hassle-free as possible, so it’s disappointing to hear that your experience fell short of that. We take your feedback seriously and will be reviewing where we can make the process clearer and easier for our customers.

We’re sorry to have lost your confidence, and we appreciate you taking the time to share your feedback.

Kind Regards
Emily
Customer Service & Sales Manager

Svar fra Total Fishing-tackle

15. sep. 2026

Hi Tony,

Thank you so much for taking the time to leave such a fantastic review! We’re really sorry to hear that your reel went missing in transit, but we’re delighted that Aimee and the team at our Billericay shop were able to get everything sorted quickly and arrange a replacement for you.

We really appreciate your kind words about our customer service and communication. We’ll be sure to pass your feedback on to Aimee and the team — it’s great to hear they were able to help.

Thanks again for choosing TFT, and we hope you enjoy your new Daiwa spod reel! 🎣

Kind Regards
Emily
Customer Service & Sales Manager

Svar fra Total Fishing-tackle

15. sep. 2026

Hi Brian,

We’re really sorry to hear about your experience and completely understand your frustration, particularly with the delay and the difficulty getting a response.

Having checked the order, we can see that your lures were delivered on the 11th. We appreciate that this doesn’t change the fact that you had to wait longer than expected, and we apologise for the inconvenience caused.

We’re also sorry that our communication fell short on this occasion. This is certainly not the level of service we aim to provide, and we’ll be taking your feedback on board.

Thank you for bringing this to our attention.

Kind Regards
Emily
Customer Service & Sales Manager

Svar fra Total Fishing-tackle

4. sep. 2026

Hi Brent,

Very sorry to see this review.

I can see that we have replied back to you this morning to confirm if you have the goods as these has been scanned as delivered to you yesterday.

Please get back to us if any further issues.

Kind Regards
Emily
Customer Service & Sales Manager

Svar fra Total Fishing-tackle

1. sep. 2026

Hi Scott,

Thank you so much for your fantastic review! 🎣

It’s brilliant to hear how much you’ve been able to save since discovering Total Fishing Tackle, and that our Xtra service has been helping you get your orders delivered quickly too!

We’re really pleased that you’ve been able to find all your regular fishing essentials in one place, while also saving money on those bigger purchases with our Price Match service.

It’s especially great to hear that, as a relative beginner, you’ve found TFT to be a one-stop shop for everything you need. We’re always here to help, whether you’re looking for advice on your next purchase or simply need to stock up on your essentials.

Thanks again for your support, and we hope to see you back soon. Tight lines! 🎣

Kind Regards
Emily
Customer Service & Sales Manager

Svar fra Total Fishing-tackle

26. aug. 2026

Hi Freddie,

Thank you for taking the time to leave your feedback. We’re genuinely sorry that your experience has been frustrating, particularly with the original damage to your rod and the delay in receiving the replacement section.

We completely understand your disappointment, and we appreciate that the original fault was not caused by you. However, regarding the £25 collection charge, we can only offer one collection free of charge. If a collection is missed due to an issue with the courier, we would of course cover the cost and arrange this again at no charge. Unfortunately, where a collection has been missed by the customer, this is not something we’re able to cover and the standard £25 re-collection charge applies.

We appreciate this is not the outcome you were hoping for, but we do have to apply the same collection policy consistently. We’re sorry that this situation has left you feeling this way about your first experience with us, and we hope we can still work towards resolving the matter for you.

Kind Regards
Emily
Customer Service & Sales Manager

Svar fra Total Fishing-tackle

26. aug. 2026

Hello Azra,

Thank you so much for your lovely review, M! We’re delighted to hear that Aimee was able to help and made the experience a positive one. We’ll be sure to pass your kind words on to her. Thanks again for your recommendation! 😊

Kind Regards
Emily
Customer Service & Sales Manager

Svar fra Total Fishing-tackle

21. aug. 2026

Hello,

Your feedback means a lot to us, so we are thankful for the review!

We are pleased to hear that you are happy with your purchase/purchases and the service you have received.

Kind Regards,
George
Customer Service and Sales Supervisor