Tile Mountain Anmeldelser 

Kaz phoned as I had a slight issue and she sorted it o.ut right away.Very good telephone manner,very helpful and just a nice person to talk to

Great price, easy order, fast delivery, quality flooring 😊

Awful experience. Tiles broken on delivery then also broken on replacement delivery that I had to pay £30 for. Will only issue a 50% refund for damage caused by them. Will never use again

I spoke with Karen today and can't thank her enough for her patience and support in helping me sort a replacement tile quickly. I'm new to the trade and can find some of the jargon quite overwhelming, but Karen was incredibly patient, explained everything clearly, and got the replacement arranged in no time.
She is a real asset to your customer service team. The aftercare I've received today has been outstanding, and I will definitely be returning as a customer in the future. Thank you again, Karen!

Excellent product. Fantastic delivery timings.
There was an issue with the delivery in as much as a couple tiles got damaged, they're HUGE 1000 x 1000mm. This was cleared up quickly by seemab.

Excellent customer service as always from tile mountain, on this occasion I needed assistance , Seemab Sarfraz was the customer service advisor,
Very pleased with fast and well informed communication and help to resolve my questions,
Many thanks. Tony b.

Great tiles, one arrived broken, was sorted out quickly for a replacement - all good, highly recommended!

I had a few queries and Karen in customer service was so efficient in sorting everything for me
I have used the company before and the service from start to finish is excellent

Great service throughout and a fine product. Highly recommend.

Ordering was easy and delivery was very quick. The goods arrived on a pallet and not one tile was broken. We has since raised queries about laying floor tiles and gotaa good and quick response. Having been a few tiles short we re-ordered a small amount which again arrived very quickly and no breakages. Postage was reasonable too.

Karen was very helpful during our conversation and made the ordering a very simple task

Rabia Idrees provided excellent customer service. She was very efficient and resolved the concern I raised quickly and professionally, resulting in a very positive outcome. really appreciated her helpful approach and the way she handled everything so smoothly. Thanks Rabia for your excellent support.

Scott was very helpful and stayed in contact making sure I had everything I needed, quickly answering any queries I had. Fast delivery and I actually found it easier ordering online and dealing with Scott than ordering instore. A very personalised experience and great comms going above and beyond. Thanks Scott :-)

Always great products just wish more were stocked in store

Good helpful service

The tile samples you sent me were really good- I will keep them- they are great!
Thanks so much for posting the samples.
Bye

Brick slips for my kitchen , well priced and look great too. Quick delivery and good communication from all

On the plus side we’re very happy with the tiles themselves, they look great and appear to be of good quality.

The customer service is efficient and quick to reply and action things, so that’s good too.

The downside though is the appalling rate of breakage on deliveries and the refusal to offer a full refund.

The first order that we placed wasn’t delivered when expected, it was a day late, and then when it finally arrived the tiles were all smashed to pieces. The company did redeliver the next day so all good in the end.

We then ordered 4 more of the tiles a couple of weeks later. This time 2 out of the 4 tiles were broken. As it turned out we could make do with 2, but the company would only refund us for 1 broken tile (50%)! It seems petty on their part and left a sour taste considering we’d spent so much money with them and the problems were their fault.

Excellent service and quick delivery