Seemab was really professional, helpful. There were some issues with my order but Seemab was amazing she called me back to offer updates about my order and she solved the problems with my order. She l... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Prices are very competitive. Wasn't told order was delayed due to not all being in stock, I had to keep an eye on web site then cancel part of it to make sure we got the tiles in time. Didn't a... Vis mer
Absolutely amazing service. They looked after me at every step of the delivery journey. QR codes to report if any damage was done during delivery on the packaging. It just shows that they wanted it... Vis mer
Order placed early evening and was received lunchtime the following day. There were a few tiles in the delivery which were broken. Tile Mountain were contacted. They dispatched replacements th... Vis mer
Informasjon om virksomheten
Om Tile Mountain
Skrevet av virksomheten
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Skrevet av virksomheten
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Kontaktopplysninger
Connaught Street, ST6 5TQ, Stoke-on-Trent, Storbritannia
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4,7
Enestående
41k anmeldelser
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I sent an email to customer services…
I sent an email to customer services asking about an issue with my delivery. Saba's response was prompt, professional and comprehensive. Exactly what I'd hoped for.
15. august 2026
Anmeldelse skrevet uten oppfordring
Absolutely great
Easy to look for products only and order, great prices and great quality.
22. juli 2026
Seemab was really professional
Seemab was really professional, helpful. There were some issues with my order but Seemab was amazing she called me back to offer updates about my order and she solved the problems with my order. She listened carefully to my concerns and was extraordinary. I hope you have more people like her working for you as she was the best. There are not enough word to express how helpful amazing and professional she was!
3. august 2026
Anmeldelse skrevet uten oppfordring
Great service on hot Saturday morning…
Great service on hot Saturday morning when I’m sure the lady I spoke to would sooner be doing anything else than helping me correct my mistake! Many thanks Karen. Superb Service. 👏🏻
15. august 2026
Anmeldelse skrevet uten oppfordring
Pleased with the service
25. juli 2026
Excellent customer service
I recently received my delivery of floor tiles however some had been damaged in transit. Misbah was extremely helpful and arranged for replacement tiles to be sent within 24 hours. Excellent customer service.
14. august 2026
Anmeldelse skrevet uten oppfordring
Excellent web site
Excellent web site, easy to navigate. Product delivered on time, the driver was very helpful.
24. juli 2026
Great communication from Tile Mountain…
Great communication from Tile Mountain they are just let down by Evri.
24. juli 2026
Excellent service and competitive…
Excellent service and competitive prices.
Tile was very well packaged and protected on a pallet and delivered with care on time
31. juli 2026
We have had amazing customer service
We have had amazing customer service experiences on multiple occasions of going to Tile Mountain. Every member of staff is so friendly and welcoming, they have helped this difficult process go through with ease. Even when we had a sticky situation with broken tiles, Fahad delivered an excellent service. He handled the situation with patience and he is very quick at understanding and facilitated their replacement with ease and without stress.
14. august 2026
Anmeldelse skrevet uten oppfordring
Tiles are excellent.
Tiles are excellent quality and were delivered on time and in perfect condition.
24. juli 2026
I spoke with Saba and was so helpful…
I spoke with Saba and was so helpful and efficient when dealing with my questions! Saba sorted everything out very quickly, thank you!
14. august 2026
Anmeldelse skrevet uten oppfordring
Very helpful and the samples arrived…
Very helpful and the samples arrived promptly. Simon and another colleague at the Milton Keynes store were super helpful in guiding my tile purchase
9. juli 2026
Amazing Delivery Service.
Order placed early evening and was received lunchtime the following day.
There were a few tiles in the delivery which were broken. Tile Mountain were contacted. They dispatched replacements the same day. Misbah's email response was very apologetic over the issue.
No problems with replacement tiles.
Excellent communication at all times.
Would thoroughly recommend their service
13. august 2026
Anmeldelse skrevet uten oppfordring
Speedy response to my question
Speedy response to my question
Always so helpful at Tile Mountain
14. august 2026
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.