Sample tile delivery was prompt and followed up, but not constantly which was refreshing. The choice of products good but price was a major factor in the final decision. Confirmation of delivery tim... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered samples (which may I add are free- amazingg!!!) for my bathroom flooring and ended up really liking one of them. Ordered the tiles for my bathroom, arrived promptly, perfectly packaged and abs... Vis mer
The shop on Edge Lane Liverpool were really helpful and sent a quote and explained the whole ordering process, plus the cost per tile as well as cost per m2 was helpful. The costs were very competativ... Vis mer
Just want to praise Tile Mountain for their top level customer service. I've had to contact them a number of times for different queries on questions I was unsure about before I pleased my order an... Vis mer
Informasjon om virksomheten
Om Tile Mountain
Skrevet av virksomheten
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Skrevet av virksomheten

- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Kontaktopplysninger
Connaught Street, ST6 5TQ, Stoke-on-Trent, Storbritannia
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Value for money quick delivery all…
Value for money quick delivery all round good service
Great service
Call answered in less than a minute. Misbah changed my order as requested. Great service
Liverpool Store
The shop on Edge Lane Liverpool were really helpful and sent a quote and explained the whole ordering process, plus the cost per tile as well as cost per m2 was helpful. The costs were very competative with quick delivery dates. Misbah in customer service was very quick and helpful when it came to arranging delivery too.
General feedback and concerns over conditions of tiles when delivered
Sample tile delivery was prompt and followed up, but not constantly which was refreshing. The choice of products good but price was a major factor in the final decision. Confirmation of delivery timely and driver very helpful. Have concerns over condition of goods especially the 60x60 floor tiles as the last one which was not packaged has edge damage I have not checked any of the other floor tiles. Also a percentage of the wall tiles were not in a complete box this could have easily lead to external damage, fortunately that does not seem to be the case at the moment
Great Customer Service
Great team at the branch in Hull nothing is too much trouble for them ,fantastic advice helping us pick our tiles what would be right for us even cheaper than the ones we had picked now thats great customer service and they look fabulous
Great products at a competitive price
Great products at a competitive price
Fast delivery
Very Professional and was very…
Very Professional and was very patiently helped me to find the right product.
Always great service
Always great service
Had a few broken tiles but replacements were sent out next day
Great service
Great staff, good delivery
Having previously used this company online, I discovered that there was a branch not too far away in Basildon. I visited and the staff (especially Tony) were extremely helpful, giving good advice and tips. I returned a few days later to confirm my choices and to order in person. I'm glad I did as the tile trim colours available in-store are more varied than what was offered online so I could take my preferred colour with me. When the delivery arrived, again the driver was extremely helpful and polite and offloaded the pallet exactly where I wanted. All in all this was an excellent experience and good example of outstanding customer service.
Bruker kanskje KI til å svareVis mer
refunding me 52p for broken tiles
refunding me 52p for broken tiles, 50% of their cost saying they could partly be used is really poor, never mind having to fill out 2 forms and I'd already sent photos, packaging was exceptionally poor which is why they broke, so tile mountain you are in the bottom 10%

Svar fra Tile Mountain
Had a question regarding the sample I…
Had a question regarding the sample I rec’d
Advisor answered staightway once project is underway I will probably place the order
Quck delivery of sample and will order…
Quck delivery of sample and will order shortly . Good quality and great finish
Cause it was simple to make my choice…
Cause it was simple to make my choice straightforward and delivered the samples very quickly and it is a very good price on the tiles
Exceptional service. Highly recommended
Tiles ordered at lunch time on Thursday, delivered Friday at 10:30 am.
Not a single broken tile out of the hundreds we ordered. Exceptional service.
We had recieved free tile samples by post (free next day delivery).
A great range of styles and prices. Would happily use again and recommend to anyone.
I received the tiles and it went wrong…
I received the tiles and it went wrong from before they even left the lorry. The delivery man lost control of the pallet and the wheel of the pump truck came off the tail lift causing the whole order to crash. There were 5 broken tiles and despite contacting the team they only sent two. Now looking at alternatives and will be sending the order back as there are not enough tiles to complete the project. Poor customer service, repeatedly having to complete qr codes only to be told to resend images. Lived the tiles online but the experience has not been good.

Svar fra Tile Mountain
Great tiles fast and friendly service…
Great tiles fast and friendly service will always use again
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