They were patient and helpfull and as long as you have what they are asking for then they will process your refund i would recommend using them they were great with me.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Seemed very reluctant to pay out. Required very specific evidence of the illness that stopped me attending the event. After submitting the required evidence kept coming back to me asking for things I... Vis mer
Selskapet har svart
No problems applying for refund like some insurance companies. Only thing i was a bit annoyed about, was the fact it says you need to take the form to the gp to sign. Luckily enough my gp takes up to... Vis mer
Selskapet har svart
First time for years we had bought concert tickets …for Take That circus tour May 30 at Southampton.3 days before our daughter was rushed into hospital. Thank goodness we had Ticketplan cover. Easy on... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At TicketPlan, we understand that life is unpredictable, that’s why we’ve been providing trusted Ticket Protection since 1999. As the original innovators in the sector, we offer customers peace of mind when booking tickets, ensuring they’re covered for unforeseen circumstances like illness, transport disruption, or bereavement. We’re proud to work with many of the UK’s leading ticket sellers, venues, and events, helping to make ticket purchases safer and stress-free. Our dedicated team is here to make the refund process as smooth and efficient as possible, with a simple online claims system and friendly support. We know that no one likes to miss an event they’ve been looking forward to, and we strive to handle every request with care and fairness. While we can only cover claims that meet our policy terms, we’re always happy to assist and guide customers through the process. If you have any questions or need help with a claim, our team is here to help, because at TicketPlan, we believe in making ticket protection simple, reliable, and fair.
Kontaktopplysninger
Evolution House, New Garrison Road, SS3 9BF, Shoeburyness, Storbritannia
- refunds@ticketplangroup.com
- www.ticketplangroup.com
4,0
Bra
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 97 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Pretty good experience!
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra TicketPlan
Hi Jessica,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments.
Kind regards,
Refunds Team
Das ist keine Versicherung
Das ist keine Versicherung. Habe Tickets gekauft und die wollen einem das Geld nur zurückgeben wenn man halb tot ist, andere Gründe lassen sie einfach nicht zählen. Für was zahle ich dann 4€? Abzocke, Betrug, Scam!!!!
19. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra TicketPlan
Hallo Felix,
es tut uns leid, dass du enttäuscht bist, und wir wissen es zu schätzen, dass du dir die Zeit genommen hast, uns dein Feedback mitzuteilen.
Wir verstehen, wie frustrierend es ist, wenn du nicht an einer Veranstaltung teilnehmen kannst. Die Versicherung dient dazu, eine Reihe spezifischer unvorhergesehener Umstände abzudecken, wie in den Allgemeinen Geschäftsbedingungen dargelegt. Als Versicherungsadministrator im Auftrag unserer Ticketpartner sind wir verpflichtet, jeden Antrag gemäß diesen Allgemeinen Geschäftsbedingungen zu prüfen, um ein faires und einheitliches Verfahren für alle Kunden zu gewährleisten.
Sollten Sie der Meinung sein, dass bestimmte Details Ihres Antrags möglicherweise nicht vollständig berücksichtigt wurden, kontaktieren Sie uns bitte unter support@ticketplan.com. Wir prüfen die Informationen gerne gemeinsam mit Ihnen.
Mit freundlichen Grüßen,
das Rückerstattungsteam
GREAT EXPERIENCE!
MY EXPERIENCE WAS GREAT! I WAS IMPRESSED BY EVERYTHING THEY DID, AND WOULD CERTAINLY USE TICKETPLAN AGAIN. I WOULD HIGHLY RECOMMEND THEM.
8. juli 2026
Svar fra TicketPlan
Hi Janice,
Thank you for 5* review, we are glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Very satisfied
Very responsive and paid out in a timely manner . Didn’t get reimbursed for the extras purchased but got the ticket price back so that was good.
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra TicketPlan
Hi Ann,
We appreciate your comments and thank you taking the time to leave us a 5* review.
Kind regards,
Refunds Team
I was treated really well by the group…
I was treated really well by the group as my wife & I could not attend a concert because of the stifling heat. We received a refund of our train fare in addition to parking. Ticket Plan requested all the necessary information required on which to make a decision for the refund and it was in my bank account within the timescale they gave me. Thanks to one & all
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra TicketPlan
Hi Michael,
Thank you for your recent 5* review.
We appreciate your feedback, and glad to have been able to assist you.
Kind regards,
Refunds Team
Worked well
Worked well - needed lots of detail as you’d expect and had a good web site to upload it. Then payment fast.
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra TicketPlan
Hi SL,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments.
Kind regards,
Refunds Team
Ticket plan were great
Ticket plan were great, unfortunately due to my wife’s condition we were unable to go to gardeners world show, so got in touch filled in the details they needed from the drs , had an email from Ticket plan acknowledging this and subsequently had a refund excellent service.
19. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra TicketPlan
Hi Peter,
Thank you for your recent 5*review.
We appreciate your kind words, and glad to have been able to assist you with a refund.
Kind regards,
Refunds Team
Excellent service and great value
Easy to submit the claim online. Swift response. Paid my refund really quickly and no questions asked. I was pleasantly surprised and would definitely recommend to anyone.
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra TicketPlan
Hi Isla,
Thank you for leaving us a 5* review.
We appreciate your feedback and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
disgusted
I'm disgusted with the fact I had to send the death certificate for my father to the refund service to get my money back as to why I couldn't attend. Initially it was asked for a letter from his consultant to say why he was so sick for the reason I couldn't attend, and im sure you can appreciate the NHS was a little busy trying to keep my dad alive to write a letter!! Then when I tried again after he passed i was told unless we sent a death certificate I wouldn't get a refund.
20. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra TicketPlan
Hi,
We’re very sorry to hear about your experience and, most importantly, about the loss of your father. We appreciate how difficult this must have been, and we understand that being asked for supporting documentation at such a time could only add to your distress.
As administrators of the Refund Promise on behalf of our ticketing partners, we are duty-bound to assess every application against the agreed Terms and Conditions to ensure a fair and consistent process for everyone. Supporting documentation is required to verify that an application meets the specified circumstances of the Refund Promise.
If you feel we’ve missed a detail or would like us to review your application further, please contact us at refunds@ticketplangroup.com so we can look into this with you.
Kind regards,
Refunds Team
Lovely helpful customer service
I found submitting the form difficult didn't seem to work.
Your staff on the phone were amazing really helped me out.
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra TicketPlan
Hi Ann,
Thank you for your 4* review.
We are sorry to hear the difficulties in submitting a refund application to us.
However, we are glad to hear that you were able to resolve this over the phone.
Kind regards,
Refunds Team
Quick and efficiently handed
Quick and efficiently handed
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra TicketPlan
Hi Julie,
Thank you for taking the time to leave us a 5* review.
We appreciate your feedback, and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Smooth refund
Smooth refund. Forms relatively straightforward. Had to chase after two weeks though as I had not heard regarding a final decision.
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra TicketPlan
Hi Karen,
Thank you for taking the time to leave us a 4* review.
We’re glad your application was completed, though we’re sorry to hear the delay you experienced.
Kind regards,
Refunds Team
Festival refund
The refund process was pretty straightforward, they were clear on the documents required and the timeline, comms were ok and ticket refund arrived on time, would be 5* if they covered the booking fee as well.
10. juli 2026
Svar fra TicketPlan
Hi,
Thank you for your recent 4* review.
We appreciate you taking the time to leave a review.
Kind regards,
Refunds Team
First ever refund claim …
Have never had to make a refund claim before, so very pleased that my first experience was treated with understanding & was accepted. Application process was straightforward.
19. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra TicketPlan
Hi Morven,
Thank you for your recent 5* review.
We appreciate your kind feedback, and glad to have been able to assist you.
Kind regards,
Refunds Team
I have to use the insurance because I…
I have to use the insurance because I had a surgery. The online refund form was easy and I already have the money back. Thanks!
7. juli 2026
Svar fra TicketPlan
Hi Francisco,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Refunds are quick once application submitted
We had an unexpected bereavement and 2 of our party could not attend the show. There was no time limited for submitting our application which was good because we to wait for the death certificate due the unexpected nature of the death. Once refund application submitted with all the relevant information, we were refunded quite quickly.
1. juli 2026
Svar fra TicketPlan
Hi Fay,
Thank you for taking the time to share your experience. We’re very sorry for your loss and extend our sincere condolences.
We’re pleased to hear that the application process gave you the time needed to gather the necessary documentation and that, once everything had been submitted, your application was processed quickly.
Thank you for your kind feedback, and we appreciate you choosing Ticket Protection.
Kind regards,
Refunds Team
Dealt with my refund efficiently and…
Dealt with my refund efficiently and monies were returned quickly
7. juli 2026
Svar fra TicketPlan
Hi,
Thank you for taking the time to leaving us a 5* review.
We appreciate your feedback and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
You made it very difficult to get my…
You made it very difficult to get my ticket money back.
3. juli 2026
Svar fra TicketPlan
Hi Kevin,
Following our call, we are sorry to hear the issues you experience with the application form.
We also appreciate your feedback and will raise the issue with our app team so the experience can be reviewed as part of our ongoing improvements.
Kind regards,
Refunds Team
Excellent
Claim process was easy and response time really fast. They requested some additional information which I sent and I received confirmation and my refund within a few days. A really reassuring experience and would definitely use again when I book tickets in the future for peace of mind.
30. juni 2026
Svar fra TicketPlan
Hi Jo,
We appreciate your comments and thank you for leaving us a 5 * review.
We are glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Was told refund was processed as…
Was told refund was processed as couldn’t attend. Had to chase refund 10 days on still no refund! Admin error. Hoping to receive soon or will need to chase again. Not a great experience.
29. juni 2026
Svar fra TicketPlan
Hi Jo,
We're so sorry to hear about your experience, and we completely understand how frustrating it must have been to be told your refund had been processed, only to then have to chase it.
Unfortunately, an administrative error caused a delay, and we're very sorry for the inconvenience and disappointment this caused. We know this isn't the experience you should have had.
Your refund has now been processed, and we hope it reaches your account very soon. If there's anything further we can help with, or if you haven't received it, please get in touch with us at refunds@ticketplangroup.com, and we'll make sure it's looked into as quickly as possible.
Thank you for your patience and for bringing this to our attention.
Kind regards,
Refunds Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.