I had a small problem concerning my Thuasne boot. The company listened and came up with a solution. This was great customer service.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Used Thuasne a few times now always polite and efficient, realy is a pleasure dealing with them. Dealt with Sophie,had a problem with goods purchased around 12 months ago,sent photos,agread a replac... Vis mer
Selskapet har svart
Does not offer or care about customers outside US. It is impossible to get Knit Rite KAFO socks in Canada as this company has monopolized the distribution system. Available option in Canada is... Vis mer
Selskapet har svart
First class product and service. Order delivered promptly and well packaged... my mistake that l ordered the wrong item! Called Customer Services and Sophie was excellent. Correct item ordered and ret... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Thuasne imagines, develops and manufactures medical devices allowing everyone to become actors in their own health. For 6 generations and with its 2,200 employees, the Group offers concrete, adapted and innovative health solutions in the fields of orthopaedics, medical compression, home care and sport. www.thuasne.co.uk
Kontaktopplysninger
Unit 4 Orchard Business Centre, North Farm Road, TN2 3XF, Tunbridge Wells, USA
- 01892481620
- info@thuasne.co.uk
- www.thuasne.co.uk
4,4
Enestående
67 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Mastectomy bras
Bought several mastectomy bras in January this year. They were fine except for one where the stitching came undone. Emailed the company to explain the problem and am expecting a replacement in the next few days. Excellent customer care
24. juni 2021
Anmeldelse skrevet uten oppfordring
Svar fra Thuasne
Dear Judith Wren,
Thank you for your review. Faults with our products are extremely rare and this has been followed up with quality control. Thank you for sharing your experience of excellent customer care.
Kind Regards,
Thuasne UK
Received a pair through orthotics dept…
Received a pair through orthotics dept at hospital and frankly am very disappointed as I find no difference in these than the other 5 versions of much less expensive braces which have purchased over time.
The pain o a pain me left knee is no better after trialing your brace. Frankly I am surprised at the many positive reviews that you are receiving.
1. juni 2021
Anmeldelse skrevet uten oppfordring
Svar fra Thuasne
Dear Carl Ivor,
We are disappointed to hear that you did not have a positive experience, we have many products so are unsure which you are referring to. As these were obtained through the NHS we do not have a record. Please contact us so we can assist you with this further, we are here to help.
Kind regards,
Thuasne UK
patient@thuasne.co.uk
not suitable and definitely not worth the price
This is my second pair on prescription from Orthopaedics. The first pair were too large and would not stay in place. The second (smaller) pair fit perfectly and stay in place but are very uncomfortable to wear for any length of time and have caused sores on the outside of both knees. These are in my opinion unwearable
6. mars 2021
Anmeldelse skrevet uten oppfordring
Svar fra Thuasne
Dear David Brain,
We are sorry to to hear that you did not have a positive experience, a product will not cause injury, if sores develop this would indicate the product is the wrong type or fitting for you. We are very sorry you had this experience. We have many products so are unsure which you are referring to. As these were obtained through the NHS we do not have a record. Please contact us so we can assist you with this further, we are here to help.
Kind regards,
Thuasne UK
patient@thuasne.co.uk
Got 2 yesterday
Got 2 yesterday. Fitted at Orthotics centre . Worn today for first time. Permanently slipping down, to ankles ???
Adjusted, tightened . No good
13. januar 2021
Anmeldelse skrevet uten oppfordring
Svar fra Thuasne
Hi Stephen, if they are slipping down then they are the wrong size and you should go back to the orthotics centre. Please come back to us on 01892 481620 if you still have problems after seeing the orthotist.
Regards
Ben
Initial service was great
Initial service was great.
However it went downhill from there. Had to have three fitting appointments after the initial one to stop the Action Reliever knee braces from slipping down.
Despite this, the issue continues; albeit not as much as before.
I have found that the braces offer very little support, restrict movement greatly and cause sore legs if worn for a few hours.
Considering the price £300 each - £600 for both knees - I feel one can get a better deal and support elsewhere.
No follow up calls to see if all is now ok.
20. desember 2019
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.