Harry at Bluewater did a great job with my Longines the other day. Went well above and beyond the call of duty to get it working very quickly (I had limited time) and for a great price. Honestly, can'... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
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Se hva andre synes
The Watch Lab cribbs causeway extensively damaged a solid gold bracelet that I took in for repair. They then claimed to have fixed it but it has been shortened to such an extent that it can no longer... Vis mer
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Brian who works at the Preston St George's store, was a very nice guy, very professional and did a great job of removing a link from my watch. Every credit to Brian, thank you
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The young lady who served me today in John Lewis, Newcastle upon Tyne, put herself to a great deal of trouble to help me sort out my Fitbit watch. She tried lots of different things to try to fix the... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
The Watch Lab has been operating from our purpose-built Service Centre in Preston for 20 years, where our team of expertly trained professional watch technicians and watchmakers repair a range of brands whether Vintage, Automatic, Mechanical or Quartz. As a member of the British Watch and Clockmakers Guild we operate to the highest industry standards and both our branches and workshop use all the latest technical equipment from Switzerland and Germany. We also have a national chain of Watch Lab branches and kiosks that are conveniently placed in some of the UK’s most visited shopping centres from Southampton to Glasgow and from Bristol to York. Many common repairs can be completed on-site within the hour by our friendly branch staff who will be more than happy to help you or alternatively we offer our high quality, full insured Battery and Reseal 7-day postal service for watches under £2500 in value.
Kontaktopplysninger
Storbritannia
- customer.support@timpson.com
- www.thewatchlab.co.uk
4,2
Bra
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 92 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Sarah was very helpful
Sarah was very helpful, knowledgeable and professional. I would highly recommend using the Cribbs Causeway branch of the watch lab, and in particular Sarah.
27. juli 2026
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Svar fra The WATCH Lab
Thank you for taking the time to share your lovely feedback.
We’re delighted to hear that Sarah at our Cribbs Causeway branch was so helpful, knowledgeable and professional. It’s fantastic to know that you were so impressed with the service and would recommend both Sarah and the branch.
We’ll be sure to pass your kind words on to Sarah and her Area Team.
Watch Lab @ Bluewater
Yet again The Watch Lab at Bluewater Dartford gave great advice on possible watch repair. On this occasion the watch strap was broken and easily repaired. Thank you. The watch though did not need new battery requirement but a new part. Advised it would more expensive to do than value of an inexpensive watch. Over the years this Watch Lab near M&S has been extremely helpful and successful in solving other watch concerns. No charge. Greatly appreciated. ✅✨☘️
27. juli 2026
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Svar fra The WATCH Lab
Thank you for taking the time to share your wonderful feedback.
We’re delighted to hear that the team at our Watch Lab Bluewater branch were once again able to provide helpful and honest advice. It’s great to know they were able to repair your watch strap and clearly explain the options regarding the other repair.
We’re especially pleased to hear that you’ve received helpful service from the team over the years and that they have consistently been able to assist with your watch concerns.
We’ll be sure to pass your kind words on to the team and their Area Manager.
Fast and Efficent
I visited the Kingston Upon Thames branch and I was impressed at the quick and efficient service. They were able to fix my watch within 30 mins. Thank you!
25. mai 2026
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Svar fra The WATCH Lab
Thank you for taking the time to share your lovely feedback.
We’re delighted to hear that you received such quick and efficient service at our Kingston Upon Thames branch and that we were able to repair your watch within 30 minutes.
We really appreciate you taking the time to share your experience and are pleased you were happy with the service.
Visited store in Windsor and Paul…
Visited store in Windsor and Paul provided an excellent service. He was very friendly and professional and had great knowledge of the products. Would use again if ever in need of watch repairs.
Mike Molony
11. juli 2026
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Svar fra The WATCH Lab
Thank you for taking the time to share your wonderful feedback.
We’re delighted to hear that Paul provided such excellent service during your visit to our Windsor branch. It’s great to know that you found him friendly, professional and knowledgeable about the products.
We’ll be sure to pass your kind words on to Paul and his Area Team. We’re pleased to hear you would use us again should you need any watch repairs in the future.
Good service and excellent customer care
Good service and excellent customer care
17. juli 2026
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Svar fra The WATCH Lab
Thank you for taking the time to share your lovely feedback.
We’re delighted to hear that you received good service and excellent customer care. We really appreciate you taking the time to let us know.
I visited the St Enoch glasgow store in…
I visited the St Enoch glasgow store in hopes of getting a late friends ring repaired.
I did get his name but the guy not only repaired it but made it look brand new. He was so empathetic to my story and went above and beyond.
If you see this thankyou so much. You've no idea how much it means to me you were able to do what you did
Glasgow St enochs - 11/7/26 around 12pm
11. juli 2026
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Excellent customer service from Kronos…
Excellent customer service from Kronos at the Bluewater store
11. juli 2026
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Paul was really helpful with taking a…
Paul was really helpful with taking a link out of my watch and made sure the fit was comfortable after. A nice quick job 👍
8. juli 2026
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Visited the shop in Buchanan Galleries…
Visited the shop in Buchanan Galleries today (6/7/26) and the guy was really helpful and knowledgable - he fixed my TAG watch in no time and gave me sound advice as what to do if the same problem reoccured - This was after a dissapointing experience from the high end jeweller that I bought the watch from Would highly recommend going to The Watch Lab in Buchanan Gardens with any issues with you watch.
7. juli 2026
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I received excellent service today from…Paul at the watch lab
I received excellent service today from Paul at the watch lab, Windsor. Called in to get a new watch sized which he did really efficiently for me while I waited. A friendly chap who offers great service, would recommend and will be back if I need anything else doing. He even wished me a happy birthday.
Len Lovelock
7. juli 2026
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Polite man replaced my battery but…
Polite man replaced my battery but concerned Watch Lab has no price list. When I asked about pricing, I was told it is flexible ! Is this legal? It is doubtful. I will be looking into this. I visited St Enoch Centre in Glasgow.
30. juni 2026
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Callum clearly explained everything…
Callum clearly explained everything that was required to repair my wife’s Tag Heuer. Communication was excellent. Watch now looks and performs as it was on day one. Price was very fair.
27. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra The WATCH Lab
Thank you for taking the time to share your fantastic feedback.
We’re delighted to hear that Callum clearly explained the repairs required for your wife’s TAG Heuer and kept you well informed throughout the process. It’s great to know that the watch is now looking and performing as it did when new, and that you felt the price was fair.
We’ll be sure to pass your kind words on to Callum and his Area Team.
Went to Bournemouth on a day trip from…
Went to Bournemouth on a day trip from Milton Keynes.Gave the shop manager my seiko kinetic previously owned by my late father.Had a new capacitor fitted and watch serviced.The watch is looking brand new,
I really wish my father was here to see it
Highly recommend watch lab!
11. juni 2026
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Svar fra The WATCH Lab
Thank you for taking the time to share such a heartfelt review.
We’re delighted to hear that your Seiko Kinetic watch, which has such special meaning to you, was restored to such a high standard. It’s wonderful to know that the new capacitor and service have left the watch looking like new.
We’re especially pleased that you were happy with the service and would recommend us. Thank you again for trusting us with such a treasured item.
Paul kindly replaced my watch battery…
Paul kindly replaced my watch battery without charge but we also had a good conversation about life and people. Nice to have meaningful exchanges at unexpected times. A good experience
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra The WATCH Lab
Thank you for taking the time to share your lovely feedback.
We’re delighted to hear that Paul was able to help with your watch battery and that you also enjoyed such a meaningful conversation during your visit. It’s wonderful to know that you had such a positive experience.
We’ll be sure to pass your kind words on to Paul and his Area Team.
I went to the one in the gyle centre…
I went to the one in the gyle centre Edinburgh and the guy was so helpful. He fixed my watch and offered to clean it up which was great but the best of all he managed to fix a pair of earrings for me which the jewellers were not able to so i can now wear them to a wedding next week. Sorry i cant remember his name but a huge thank you to him. Also the price was very
good to
Thanks again
Liz Douglas
23. juni 2026
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Svar fra The WATCH Lab
Hi Liz, thank you so much for sharing this lovely review. It’s wonderful to hear that the colleague at The Gyle Centre in Edinburgh was so helpful.
We’ll make sure your thanks are passed on to him. It sounds like he really went above and beyond, and we’re delighted you were so pleased with both the service and the price.
Antique Pocket watch
I spent ages on the internet and phoning around to try and find someone who could repair my grandfathers 120 year old pocket watch. I eventually called the Watch Lab in Chester. The young lady who answered was so helpful and reassuring, she explained that the organisation would send the watch to expert repairs and prepare a quote for repair. The following day I took the watch into the shop and met Katrina. I said to her she had been most helpful . I felt happy handing over such a family treasure as she explained it would be sent by secure courier. I have now had the quote and am proceeding with the repair. I just want to acknowledge a member of staff who for me is a great ambassador for Watch lab. I hope the repair is as good as her service has been.
Evan Morris MBE
22. juni 2026
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Svar fra The WATCH Lab
Hi Evan, thank you so much for sharing this wonderful story. It’s clear how much your grandfather’s 120‑year‑old pocket watch means to you, and we’re really pleased to hear that the team at The Watch Lab in Chester — especially Katrina — made you feel reassured and confident throughout the process.
We’ll make sure your kind words are passed on to her.
Watchlab Colchester
Had a watch service with them at Colchester branch. Hannah and Matt did a great job sorting all the process from beginning till end of it. Highly recomended
20. juni 2026
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Svar fra The WATCH Lab
Hi, thank you so much for sharing your experience. It’s great to hear that you had your watch serviced at Watch Lab Colchester and that Hannah and Matt took such good care of you throughout the whole process. Wonderful to know everything went smoothly from start to finish and that you’d highly recommend them.
We’ll make sure your kind words are passed on to the team.
Excellent and friendly service
Excellent and friendly service. Really pleased
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra The WATCH Lab
Hi, thank you so much for your lovely feedback. We’re really pleased to hear you received excellent and friendly service and that you’re so happy with the outcome. It means a lot that you took the time to share this.
Highly recommend
Sarah was amazing, super quick and helpful. Would highly recommend!
14. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra The WATCH Lab
Hi, thank you so much for sharing this lovely feedback. We’re really pleased to hear that Sarah was amazing, super quick, and so helpful during your visit. It’s wonderful to know she made such a positive impression — we’ll be sure to pass your kind words on to her.
Called in this morning and Nathan cut…
Called in this morning and Nathan cut my wedding ring off. Sadly over the years it appears as though I've 'expanded' more than I should have!
Very professional and attentive and got the job done with minimum fuss all for a very reasonable rate.
Excellent service, thank you.
14. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra The WATCH Lab
Hi, thank you for sharing this lovely feedback. We’re really pleased to hear that Nathan was able to help and remove your wedding ring safely and professionally. It’s great to know he made the whole process quick, attentive, and stress‑free.
We’ll make sure your kind words are passed on to him.
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