Simple and just like the Old Days, picking draws for the weekend could not be easier . Simple and very secure process setting up the account . Really easy process doing thePools . I wanted to j... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The speed at which my personal information was accessed. I felt very comfortable explaining my concerns. The advice I received with respect to including all games rather than only Saturdays. And... Vis mer
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Costumer service answering quick. Withdrawals are random. When I opened my account it was almost instant. Then I had to wait hour or 2. But when I messaged live chat it was pretty much done then.... Vis mer
Selskapet har svart
Very good customer service. Had an issue with my welcome bonus, went on to the live chat and within just a few minutes an employee called William helped resolve my issue. Very quick and good. THan... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games. From the classic Football Pools and Gold Rush to our online casino and sports offering, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.
Kontaktopplysninger
Storbritannia
- Support@thepools.com
- www.thepools.com
4,4
Enestående
1k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I had an issue understanding some of…
I had an issue understanding some of the processes on the classic pools game, Sharon helped me with the issue and gave me excellent advice, thanks very much Sharon 👍 😀
16. april 2026
Anmeldelse skrevet uten oppfordring
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
My problem was delt with asap
8. april 2026
Svar fra The Pools
We're happy to hear that your problem was addressed quickly! We appreciate your feedback and are grateful for your time.
Colette helped me.
Colette helped me - very helpful, professional, and efficient. Excellent.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Pools
We appreciate you sharing your positive experience. We're happy to hear that you found our Player Support Colleague Colette helpful, professional, and efficient.
I have tried to get through
I have tried to get through, calling from overseas to renew my Pools and am very frustrated as I keep getting cut off when I try to get connected to an Agent.
Charles Poole
14. april 2026
Help desk at The Pools
I got the help and assistance I needed from Colette
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Pools
We're happy to hear that you received the support you needed from Colette. Thank you for sharing your positive experience with us.
Had a chat with Colette today a very…
Had a chat with Colette today a very helpful agent who explained my querie very well ..glad to have chatted with Colette.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Pools
We're happy to hear that Colette was so helpful and clearly explained the answer to your question. We appreciate you taking the time to share your positive experience.
The speed at which my personal…
The speed at which my personal information was accessed.
I felt very comfortable explaining my concerns.
The advice I received with respect to including all games rather than only Saturdays.
And the follow up email with my renewal.
I felt important.
14. april 2026
Svar fra The Pools
We're happy to hear that you felt comfortable and valued from your experience with our Player Support Team. It's great to know the information, advice, and follow-up met your needs. Thank you for your positive feedback!
Was good customer service :)
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Pools
We're happy to hear that you had a good experience with our Player Support Team. Thank you for your positive feedback!
Your customer support agents truly are…
Your customer support agents truly are the best ambassadors the company has. Invest in them as they are excellent.
12. april 2026
Svar fra The Pools
We appreciate you taking the time to share your positive experience. It's great to hear that our Player Support Team made such a positive impression.
Very help full and friendly
6. april 2026
Svar fra The Pools
We appreciate you sharing your positive experience with us and are so glad that we could be helpful and friendly!
An issue with one of the promotions.
An issue with one of the promotions.
Colette sorted it in a few minutes in the live chat
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Pools
We appreciate you sharing your experience from Colette. We're glad to hear that the promotion issue was resolved quickly through our live chat. Thank you for your feedback.
The pools is so much better than…
The pools is so much better than playing lottery. Also good customer service
6. april 2026
Svar fra The Pools
We're happy to hear that you enjoyed the pools and the service from our Player Support Team. Thank you for sharing your positive experience with us; we appreciate it.
Very good customer service
Very good customer service.
Had an issue with my welcome bonus, went on to the live chat and within just a few minutes an employee called William helped resolve my issue. Very quick and good. THank you
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Pools
We're happy to hear that our Player Support colleague William was helpful and efficient in resolving your welcome bonus issue. We appreciate you taking the time to share your positive experience with us.
Colette was great
Colette was great , understood and sorted my problem promptly 💯
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Pools
We're happy that Colette understood your problem and resolved it promptly. We appreciate you taking the time to leave your positive feedback.
Withdrawal issue
Had a withdrawal issue and Colette on the helpdesk was very helpful in trying to get the problem resolved.
This has been escalated to their support team.
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Pools
We appreciate your positive feedback. We're glad to hear that Colette was helpful in addressing your withdrawal issue.
I was very impressed with all of your…
I was very impressed with all of your apt and prompt replies to all of my questions whether they were AI generated or not if you please then !!!
12. april 2026
Svar fra The Pools
We're happy to hear that you received prompt replies to your questions impressed you. We appreciate your positive feedback and thank you for taking the time to share your experience!
Great service to fix an issue
11. april 2026
Svar fra The Pools
We're happy to hear that our Player Support Team resolved the issue! Thank you for your positive feedback; we appreciate it greatly.
Denis was perfect
Denis was perfect. Made the task effortless. Thank you.
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Pools
We're happy to hear that the task was effortless. Thank you for sharing your positive experience from Denis in our Player Support Team; we appreciate your feedback!
Svar fra The Pools
Thank You for taking the time to leave such a positive review from the experience you received from our Player Support Team.
Richard was a joy to speak with from…
Richard was a joy to speak with from start to finish, freindly, good listener, extremly knowledgble on all subjects discussed and helped me move forward with a subscription im really happy with, no wonder the pools have bern going since 1923 when they employ staff like richard!
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Pools
We're happy to hear that you had such a positive experience with Rich. It's great to know that you found our Player Support Colleagues helpful and knowledgeable. Thank you for your kind words and for choosing us!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.