Terrible
Ordered on 18th March. 2 months later, still waiting for a delivery, a reply to an email or for anyone to answer the phone. Chatbot online completely useless too. What terrible service.
13. mai 2026
Anmeldelse skrevet uten oppfordring
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Informasjon om virksomheten
Kontaktopplysninger
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Under middels
9 anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Ordered never showed up
Ordered never showed up . Took 2 weeks for someone to respond to numerous emails and phone was never answered . After a while a response , offered an exchange but still have no received it and surprise surprise know one answering emails or phone calls
24. februar 2026
Anmeldelse skrevet uten oppfordring
Very poor customer service
Very poor customer service, the products have a very confused explanation and when you tried to call them not answer and not able to create a refund
9. desember 2025
Anmeldelse skrevet uten oppfordring
Disappointed
The Paella Company have asked me to review my purchase twice, unfortunately my experience was very negative. Purchased a Lotus Grill which had a fault, sent emails to The Paella Company but they do not respond. Would not recommend this company.
7. juli 2025
Anmeldelse skrevet uten oppfordring
Order came with items missing
Order came with items missing. Tried phoning several times with no answer. Sent several emails with no answer. Eventually got a reply from "Kevin" that it would be sent out. 2 months and 3 more unanswered emails later I've received nothing. A real shame and I did try my best to get this sorted without this negativity.
1. mars 2025
Anmeldelse skrevet uten oppfordring
Impossible to get a refund
I purchased a £30 gift eVoucher, believing that the company's products could be shipped across Europe (as this wasn't clearly stated as UK-only). Upon realizing my mistake, I attempted to contact them through multiple emails and phone calls, but no one ever responded. All I received were automated emails asking for feedback on my purchase, which is frustrating considering my negative experience.
It's impossible to get a refund, and their lack of customer support is truly disappointing. I would not recommend this company.
30. desember 2024
Anmeldelse skrevet uten oppfordring
Great Company
The paella pans are fantastic quality for the price and the delivery was really prompt. Would definitely use this company again. Very pleased with my order.
22. november 2024
Anmeldelse skrevet uten oppfordring
I am extremely impressed
I am extremely impressed with the product and also with the integrity of the company member, Kevin, who rang me on realising that I didn’t know what I was doing and had over ordered on everything. He spent time with me until we got it completely right and was happy to refund me. A lovely and reassuring experience of the best of humanity when everything is falling apart in the world.
15. desember 2023
Anmeldelse skrevet uten oppfordring
I thought It was going to be a scam due…
I thought It was going to be a scam due to not have any rewies but I was surprised after getting the order realy fast I definitely recommend.
6. oktober 2023
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.