The Letting Company UK Ltd Anmeldelser 

40
•
TrustScore 5 av 5

4,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Very friendly and responsive support. Made me feel at home in my first rental and guided me through the whole process very nicely. Great company.

Vurdert til 5 av 5 stjerner

Such a breath of fresh air dealing with a letting agent who genuinely values tenants as well as landlords. Have been a tenant for a few years now and honestly I can’t fault The Letting Co, their knowl... Vis mer

Vurdert til 4 av 5 stjerner

I have been renting from the Letting Co for 3 months. As with a lot of rentals, I have had to have work done and appliances replaced. Mostly during the Coronavirus lockdown which could have made l... Vis mer

Vurdert til 5 av 5 stjerner

Myself and my wife have recently enquired about and subsequently rented a property through The Letting Company. The whole process from start to finish was exemplary. Louise is a professional and fri... Vis mer

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Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

40 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

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4,8

Alle anmeldelser

(40)

1 anmeldelse i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Great service from start to finish

Great service from start to finish. From viewing to singing, everything was simple and smooth. I’d like to extend a further thank you to Louise who handled our application brilliantly and explained everything clearly with the next steps and what was required. Thank you again.

4. mai 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Renting simplicity at its best

Myself and my wife have recently enquired about and subsequently rented a property through The Letting Company.
The whole process from start to finish was exemplary. Louise is a professional and friendly person to deal with. She responds quickly to any and every query, and resolves any issues quickly and without any fuss.
We can never thank Louise enough for how she has dealt with the entire process, and would not hesitate to recommend The Letting Company to anyone seeking a rental property.

24. mars 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Outstanding

Been the easiest time with them. They always reply whenever there’s an issue and Louise has been an absolute angel! Would 100% recommend them!

22. mars 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great communication

Easy, fast and friendly. We had a few issues with the keys etc, but Louise was brilliant, communicated with us every step of the way. Couldn’t fault the service at all, highly recommend.

9. mars 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

THANK YOU! :)

Just wanted to say a personal thank you to everyone at the letting company for the help over the 3 years I lived at one of their properties. Any issues were resolved promptly and with care. Always on hand for support which is fantastic! Want to say a personal thank you to Louise Rock who I always tended to deal with for always being polite and helpful no matter what situation :)

8. februar 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Just simply one of the best letting agents

Quite literally one of the best letting agents around i have to give so much praise.

If I had any problems at all The Letting Co. was on top of it, and got it sorted quickly without fuss.

The agents provided a wonderful polite service, and i have to praise Louise, who was there all the way if I needed any help.

8. juni 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

⭐⭐⭐⭐⭐

And the 5 star award goes to-
*drumroll*
THE LETTING COMPANT UK LTD

If I could give six stars, I'd want to give seven. Extra stars for Lou, for all your hard work ✨

8. juni 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

5 star review

The customer care is without doubt outstanding. The knowledge, time and effort put in to help you achieve what you want surpasses that of any other company. There was such a vibrant source of willingness to do more for the customer. I will forever continue to use this service.

Anthony.

8. juni 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Best letting agents I've ever dealt with

I've only just started my tenancy with The Letting Co, but just wanted to leave this review to say I've only ever heard horror stories with letting agents (and experienced a few myself), but The Letting Co is a completely different kettle of fish because Louise and Paul have just been fantastic.

When I first booked a viewing for the property my husband and I have just moved into, I was informed by Paul a few days later that someone had tried to 'snipe' the property (my words not his) by placing the holding deposit before our viewing. As my husband and I were the first to enquire, instead of trying to get more money out of us or start a rent bidding war (unfortunately common these days) Paul called me to let me know, and asked if I wanted to pay the holding deposit myself and secure the property! I really appreciated that he gave us the heads up, and he didn't pressure me into paying the holding fees.

After this, I mostly dealt with Louise via email when it came to setting up the tenancy, paying deposits and signing documents. I must've sent Louise countless emails, but she always replies in a timely manner and is incredibly helpful. If anything ever needs passing on to the landlords, it seems they do it straight away (seems like we also have brilliant landlords as we have been getting their responses, via Louise and Paul, very quickly too).

Moving is usually very stressful, but all in all The Letting Co have been fantastic and I feel very comfortable in my tenancy with them. I know it's luck of the draw when looking for a private let as you cannot guarantee who your agent will be if you like the property, but if you can rent with The Letting Co you should consider yourself very lucky indeed.

31. mars 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The best letting company about!!!

The flat I was a tenant in transferred to the Letting Co during my tenancy, I was so dubious as the previous agents we had were SHOCKING.
However I was pleasantly surprised! The Letting Co are an amazing letting company. They respond to issues super efficiently no matter how big or small the problem is!

Any issue we’ve had with the flat was sorted promptly and without issues.

The customer service we’ve received has been second to none! Cannot fault it at all!

Everyone we've dealt with at this company have been lovely and helpful especially Louise!

13. september 2021
Anmeldelse skrevet uten oppfordring
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Svar fra The Letting Company UK Ltd

Thank you for such a lovely review Aaliyah! It's been our pleasure to have you as tenants, and we wish you all the very best in your new home.

The Letting Co.

Vurdert til 4 av 5 stjerner

Helpful and friendly service.

I have been renting from the Letting Co for 3 months.
As with a lot of rentals, I have had to have work done and appliances replaced. Mostly during the Coronavirus lockdown which could have made life difficult. But Paul has been so helpful and got the appliances ordered, delivered and installed within a couple of days.

Only 3 months in to the tenancy but I am very happy with how helpful and friendly they are.

5. mai 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

100% would recommend

Very friendly and knowledgeable staff who provided an excellent service!

4. april 2019
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Svar fra The Letting Company UK Ltd

Thanks Naomi, we're glad to hear it!

Louise Rock - Office Manager
0845 838 2890 / info@thelettingco.com

Vurdert til 4 av 5 stjerner

Very professional and friendly! Highly recommend

Obviously no business or company is perfect but I have to say my husband and I are MOST impressed with The Letting Co, especially with Louise. She has never once made us feel bad for enquiring, ringing and emailing to ask questions about the property we wanted to rent or made us feel like anything we asked was not important. They are very professional but also very friendly which is unique with housing companies as some can make you feel bad. When I have phoned about any concerns Louise has been ready to help and has indeed helped. The application process for a house can be stressful but Louise helped us enjoy it the best we can and put our mind at ease whenever she could by keeping us up to date with everything along the way and offering suggestions when she could. I would recommend them to anyone who asks. Very impressed!

2. april 2019
Anmeldelse skrevet uten oppfordring
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Svar fra The Letting Company UK Ltd

Thanks for such a lovely review Charlotte! It's been our pleasure helping you move into your new home, and hope you spend many happy years there together.

Louise Rock - Office Manager
0845 838 2890 / info@thelettingco.com

Vurdert til 5 av 5 stjerner

Couldn't have asked for a better service

Having being a tenant for a number of years now I have nothing but good things to say about The Letting Co and have recommended them on numerous occasions. The friendly and helpful staff have provided a great service and are always prompt with issues, even when out of normal working hours. In my experience, when you're needing help with an issue in the property, they've always tried to find a way to say "shall" instead of saying "shan't".

28. mars 2019
Anmeldelse skrevet uten oppfordring
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Svar fra The Letting Company UK Ltd

Thanks for your lovely review Dan - we shall not let you down!

Louise Rock - Office Manager
0845 838 2890 / info@thelettingco.com

Vurdert til 5 av 5 stjerner

Excellent service and friendly staff

Everyone I had spoken to was very helpful and did everything they could to ensure my boiler problem was fixed quickly and with no hassle, can’t recommend them enough!

28. mars 2019
Anmeldelse skrevet uten oppfordring
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Svar fra The Letting Company UK Ltd

Thanks Connor, glad to hear it was fixed promptly!

Louise Rock - Office Manager
0845 838 2890 / info@thelettingco.com

Vurdert til 1 av 5 stjerner

very poor service

very poor service, living in a property that the letting co. run is rather frustrating because when trying to get issues fixed is timely and I struggled getting simple answers from them. there is no pride in the property I was in and certainly felt like if anything needed doing they didn't care and they wanted for me to do it myself. health and hygiene is no concern as reporting the smell of drugs in the building was not even raised as an issue also the quality of dumping rubbish was a big concern as the security gate was suppose to have a lock the word security basically means come dump rubbish here to this company, there is nothing safer than when a security gate isn't locked. over all poor service from this company.

2. januar 2018
Anmeldelse skrevet uten oppfordring
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Svar fra The Letting Company UK Ltd

Hi Simon,

Thank you for you review - we're very sorry you weren't happy during your stay at the apartment.

Unfortunately, as a letting agency we have no powers over the communal areas or anywhere in the building other than inside your apartment. Anything outside your individual flat would be for the block management company, which is a third party company separate to us employed to maintain the building and external grounds. They are responsible for everything mentioned in your review including the security of the building, gates and smell of drugs (which would ultimately be a matter for the police and potentially the council if this is an ongoing anti-social behaviour issue within the local area).

In this instance, we appreciate the quality expected from a block management company fell short and appreciate your frustration completely. After many failed attempts from our side to have the block company resolve the external matters, we felt the building didn't reflect the safety and hygiene standards we expect as an agency either; we therefore contacted the environmental health department of the local council to intervene, and handed the management of the apartments back to the owner.

Regarding repairs within your apartment (the area we do manage), I have looked into everything reported by you throughout your tenancy and it appears that all were fixed within days of being reported. The postbox lock was replaced within 2 days, the kitchen mixer tap was replaced within 2 days and the boiler ignition repaired was replaced within 24 hours.

We of course greatly appreciate and value your feedback though. We have made numerous attempts to contact you to discuss the review and any feedback we can forward onto the block management company, but have not heard from you. If you wish to discuss the matter further please don't hesitate to contact us on 0845 838 2890.

I hope this helps to alleviate your concerns,

Kind regards,

The Letting Company UK Ltd
0845 838 2890 / info@thelettingco.com

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