The Hearing Co. Anmeldelser 81

Svar fra The Hearing Co.

19. jan. 2026

Hi Mitch,

I’m really sorry that this experience left you feeling disappointed. I know how frustrating it can be when a product doesn’t feel right, especially when you’ve already gone through multiple attempts. That’s never what we want for anyone who puts their trust in us.

I’d like to provide a bit more context, both for you and for others reading this. Our hearing aids are intentionally designed to be very small and discreet. Many customers prefer this because they don’t want bulky or noticeable devices, but we understand that fit can vary depending on ear shape and canal size. In most cases, fit issues can be resolved through proper positioning, dome selection, and guided setup, which is why we offer extended phone and email support.

Our support team spent a significant amount of time assisting you and walking through fitting and setup options. I’m truly sorry if any of that guidance came across as condescending. That was never the intention. The goal was always to help you get the hearing aids working comfortably and correctly for you.

Regarding the return and refund request, your order was placed during a final sale promotion, which is why refunds were not available. This policy is shown on our website before checkout. Even so, we still made efforts to help find a workable solution within our policy, including offering continued troubleshooting support and alternative options.

I understand that this was not the outcome you were hoping for, and I’m genuinely sorry that we couldn’t meet your expectations in this case. We appreciate you taking the time to share your experience, as feedback like this helps us continue improving how we communicate and support our customers.

I wish you all the best moving forward and truly hope you’re able to find a solution that works well for you.

Svar fra The Hearing Co.

1. des. 2025

Hi Darcey,

Thank you so much for sharing your experience. 💙 I’m really glad you decided to give the hearing aids another try and follow the instructions. It truly makes a big difference, and your story will help others who are just getting started.

It’s wonderful to hear that you can enjoy your TV again, hear your alarm, and feel more confident at work and around friends. Adjusting takes time, and you’ve done an amazing job.

Thank you for trusting The Hearing Co. If you ever need anything, I’m always here to help.

Sincerely,
Joshua Powell
Founder, The Hearing Co.

Svar fra The Hearing Co.

24. nov. 2025

Hi Sandy,

I’m really sorry to read this, and I truly wish your experience had been different.

We’ve been in touch with you several times over the past week to help troubleshoot and to explain why the hearing aids didn’t work for your level of hearing loss. Our models are designed for mild to moderate hearing loss only, and we shared this with you privately as well. Since you mentioned having profound hearing loss, the devices unfortunately cannot provide the amplification you need — which is why they didn’t help, even at maximum settings.

Regarding refunds or exchanges, our policy is final sale and is stated clearly on our website before checkout. We also allow exchanges within 7 days of delivery, and your order was delivered on November 7, which is why we weren’t able to process the exchange request that came in several days after the window closed.

I understand you’re upset, and I’m truly sorry the product wasn’t the right fit for your needs. But I do want to clarify that we have been responding to you promptly, explaining the limitations of the device, and offering guidance on alternatives better suited for profound hearing loss.

Sincerely,

Joshua Powell
Founder, The Hearing Co.

Svar fra The Hearing Co.

17. nov. 2025

Hi Hilary, I am really sorry that you are feeling this upset, and I truly understand how stressful it can be when something does not work out the way you hoped. I do want to reassure you with complete honesty that you were not scammed. You received the product you ordered, and we have been here supporting you every step of the way through email and through Marty on the phone. We genuinely want to help you find a solution that feels fair.

I also want to share that comments calling us a scam can hurt small businesses like ours, even when we are doing everything we can to assist. We have been in business for more than three years, we are FDA registered, and we have helped thousands of customers. Our final sale policy is clearly stated on our website before checkout, but even with that in place, we still offered you a partial refund as an exception because of the ear canal concerns you discussed with Marty.

If you would like to move forward with that partial refund, please check Marty’s most recent email and follow the return instructions. Once the package arrives at our United States warehouse, we will process your refund right away.

We truly want to resolve this with you in a way that feels respectful and fair. 💙

Svar fra The Hearing Co.

10. nov. 2025

Hi Andrew,

Thank you for getting back to us. I’m sorry to hear that the CIC hearing aids still aren’t fitting comfortably. It sounds like the shape of your ear canal might make this style difficult to keep in place — especially if the larger domes are pushing the devices out.

Since you’re still under warranty, we’d be happy to offer you a free replacement in a different style, such as the RIC (Receiver-in-Canal) model, which tends to fit more securely and reduce feedback.

When you can, please send us an email or give us a call using the contact details we shared in our last message. That way, we can verify your order and arrange the replacement right away. 💙

Best regards,

Joshua Powell
Founder, The Hearing Co.

Svar fra The Hearing Co.

10. nov. 2025

Hi Tom,

I couldn’t find any orders under the name Tom Laabs in our system. We’re Canada-based and don’t advertise “Ships from the US,” so it’s possible the order was placed with a different company.

Could you email me at support@thehearing.co
with:

- your order number
- the full name and email used at checkout
- the website link you purchased from

I’ll look into it right away and help sort this out. 💙

Sincerely,

Joshua Powell
Founder of The Hearing Co.

Svar fra The Hearing Co.

10. nov. 2025

Hi Raymond,

Thank you for your message. I completely understand your frustration, and I just want to clarify that we’ve always done our best to be reliable and responsive — just like with your first order back in 2023, which you mentioned being happy with.

For your recent order from September 16, we already sent out your smaller replacement ear domes, and they’re currently on their way to you. Sometimes deliveries can take a bit longer, but please rest assured that your package is in transit.

We truly appreciate your patience, and I’m confident the new domes will provide a better, more comfortable fit. 💙

Warm regards,
Joshua Powell
Founder, The Hearing Co.

Svar fra The Hearing Co.

10. nov. 2025

Hi Andrea,

Thank you so much for sharing your experience and kind words! We’re really happy to hear that you’re pleased with your hearing aids 💙

Svar fra The Hearing Co.

10. nov. 2025

Hi Richard,

Thank you so much for the wonderful feedback! I’m really glad to hear that everything worked out smoothly and that your replacement arrived quickly. It means a lot to know that your hearing aids are making such a difference — that’s exactly what we hope for every customer 💙

We truly appreciate your patience during the mix-up and your kind words about our team. If you ever need help or adjustments down the line, please don’t hesitate to reach out , we’re always happy to help.

Wishing you all the best,

Joshua Powell
The Hearing Co.

Svar fra The Hearing Co.

10. nov. 2025

Hi Dorothy,

Thank you for your message. I completely understand your frustration, and I’m sorry to hear that the hearing aids didn’t meet your expectations.

I checked your order, and it was purchased under our Final Sale policy, which was clearly stated at checkout and on the product page. This means the item isn’t eligible for a refund once used, but it is covered by a 1-year replacement warranty in case of any defects or performance issues.

If the devices aren’t powering on, I’d be happy to send you a replacement pair at no cost, or help troubleshoot in case it’s just a setup issue — sometimes a quick adjustment can make a big difference.

Please let me know which option you prefer so we can get this resolved for you as quickly as possible.

Best regards,

Joshua Powell
Founder, The Hearing Co.

Svar fra The Hearing Co.

8. sep. 2025

Hi Chris,

I’m really sorry to hear about the whistling issue with your husband’s hearing devices—I completely understand how frustrating that must be.

Just to clarify, our support email is help@thehearing.co
(it’s also listed on our website along with a contact form). If you send us a message there, we’ll reply right away and make sure you’re taken care of.

Please email us as soon as you can so we can walk you through the steps to fix the whistling and, if needed, discuss your money-back guarantee options. We truly want to make this right for you.

Warm regards,

Joshua Powell
The Hearing Co, Founder

Svar fra The Hearing Co.

1. sep. 2025

Hi Jim,

Thank you for sharing your feedback with me—I’m really sorry to hear about the trouble you’ve had so far.

The model you ordered is a hearing aid, but it works differently than prescription devices you may have seen at an audiologist. Instead of being “programmed” by a specialist, it can be adjusted through the app and physical controls to better match your hearing needs.

The feedback noise you’re experiencing is usually caused by either the ear domes not fitting properly, the volume being set too high before inserting them, or the microphone and speaker being too close to your ear canal walls. These are all common issues that can be fixed with the right setup.

To help, I can send you a quick troubleshooting guide (with video instructions) that shows how to:

Select the correct dome size for a snug fit

Insert the devices in the proper order

Adjust the app settings to reduce background noise and avoid feedback

If you’d like, I can also arrange a call with one of our support specialists to walk you through the setup step by step.

I truly want to make sure you get the most out of your hearing aids, and I’ll be here to help until we get it right. 💙

Best regards,

Joshua Powell
Founder of The Hearing Co.

Svar fra The Hearing Co.

1. sep. 2025

Hi Christine,

I’m really sorry to hear about your experience with the hearing aids and the app—I completely understand how frustrating that must have felt.

Since the models you ordered are Bluetooth hearing aids, they can sometimes be a little tricky to set up, especially if you’re not very tech-savvy. That said, once they’re properly adjusted, most customers do notice a big improvement.

To make things easier, we’ve created some short YouTube video guides that walk you step by step through setup, reducing background noise, and adjusting the sound to your comfort. Could you please check those out when you have a chance? I believe they’ll really help.

If you’d like, I can also walk you through the process directly or arrange a call with our support team to guide you live.

I truly want to help you get the best possible experience from your hearing aids, and I’ll be here until we do. 💙

Best regards,

Joshua Powell
Founder of The Hearing Co.

Svar fra The Hearing Co.

18. aug. 2025

Hi Mr. Don,

Thank you so much for sharing your experience with us. I’m really glad to hear that the CIC Digital Clarity Pros 💙 have been the best fit and performance balance for you so far. I know finding the right fit can be challenging with CIC models, so it means a lot that we could help you reach a good compromise.

Your kind words about our customer service truly made my day. We’ll always do our best to back you up whenever you need us.

If there’s ever anything more we can do to make your experience even better, please don’t hesitate to reach out—I’m always happy to help.


Warm regards,

Joshua Powell
The Hearing Co, Founder

Svar fra The Hearing Co.

7. juli 2025

Hi Mr. Alan,

Thank you for your feedback, and for giving our small business a try. I’m truly sorry to hear that the hearing aids didn’t work out for you.

I want to clarify a few points for the sake of transparency. We’ve reviewed our correspondence, and it looks like we didn’t have any prior email exchanges before your purchase. Once you reached out with concerns about the fit, we responded right away, and when you requested a refund, we promptly provided the return address. As soon as you sent proof of return, we issued your refund without delay.

We understand international returns can be costly, which is why we always try to make our shipping, returns, and refund policies as clear as possible upfront. These are all available on our website before purchase, including the fact that our return address is based in the U.S. While we ship to the UK, US, EU, Australia, and New Zealand, we’ve never advertised having a UK-based return location.

That said, we completely understand how disappointing it is when a product doesn’t meet expectations—and we do appreciate your support. Your feedback helps us continue working toward better experiences for all customers, including making returns more accessible internationally in the future.

Wishing you all the best,
Joshua Powell
Founder, The Hearing Co. 💙