www.thefridgefiltershop.com Anmeldelser 

Update on my court action against these charlatans; I went to the small claims court (online 2 weeks ago), paid £35 and started proceedings.
Within two days of the court telling the filtershop that proceedings had started, they returned my money and repaid the court fees plus expenses. No apologies; no explanation; no shame.

Go for it! start proceedings

Filters don’t fit
No response to attempts to contact them
Phones don’t work
Avoid like the plague

DO NOT USE THESE SCAMMERS

This company takes your money and doesn't send the goods. You can't get in touch with them, even filling in their "we'll get back to you in 48 hours form" elicits zero response. Utterly diabolical. Buyers beware... now to try and get my money back through the credit card company...

Do not buy from this company they do not send the original fridge filters that they advertise, I sent mine back over a week ago still not received the original ones. They never pick the phone up and never respond to any messages you send them hope this helps everyone

Ordered filter got wrong one. Tried contacting company letter e mail and phone couldn’t. Checked companies house sent letter to director returned by post office as unknown
Rip off. DO NOT TOUCH.

WARNING

This company is now trading as The Fridge Filter Store . Same address same telephone number. Company shows as being started in April 2023. Maybe that’s where your filters are now. Report companies to Trading Standards.Maybe they will do something. I have been
Lucky enough that my credit card company has reimbursed me after I showed proof of my attempts to resolve this. Hope you all try and do this it may stop company.

Returned wrong filter but not acknowledged
Should have checked trust pilot first won’t make that mistake again
Wish there was a minus star button

Received this email from Company. I did eventually receive refund. However no replacement filter has arrived. Surprise maybe that went to their junk mail.

“
Thank you for you review, that was most appreciated.

I'm sorry for the experience you have had with us. It certainly was not intentional, given we would have preferred to have offered an excellent service and have your custom for the future. However I understand that wasn't the case.

We have been established as a company since 2006. We are the largest supplier of water filters in the UK and Europe. We have 2 locations in the UK, France, and Middle East. If you Google map us you will see our large industrial warehouse (we are not operating at the back of a garage).

your emails were picked up from our junk mail, however I've requested our IT team check why this happened. I Apolgise for theinconcenice this has caused you.

I have processed a refund on your card with immediate effect. This amount should show within 24-48 hours.

As a goodwill gesture, please send us a picture of the filter you previously had that DID fit and we can Send the exact one. The filter you require is somewhat problematic and comes with different connectors causing issues for many people. This filter will be sent FREE of charge.

kind regards

Lucy “

Within minutes of posting latest review received phone call. The gentleman said he was owner of company and it was a family run business and bad reviews impacted badly
I told him that had my emails and phone calls been sorted in September I would not have needed to do this
He said that as I had refund I should be satisfied but that he would give me extra by sending the filter I originally ordered

I told him I would amend my review if that transpired as it had been promised on 19th November

6th January. No replacement filter as promised. I was lucky to get my money back so judge for yourself.

March 2024. Surprise replacement.filter promised by them didn’t arrive. Also they tried to get my review removed. Luckily this website seems to have taken into account how
Many are still being ripped off. Well done trust pilot I always check through you
Now. I hope someone else has tried to report to trading standards and if they have might you also wonder why this hasn’t been closed down

Product delivered with no Invoice and the filters were not boxed.
Should have read the Trustpilot reviews first .

I ordered and paid for a fridge filter from this company on the 3rd April 2023. To date I have received nothing. No responses to emails, their answer phone state "this mailbox is full." Do NOT touch this company. The last time I spoke to them was in May, when they stated that Brexit was causing supply issues, and also "the War." The latter I believe referred to WW2. They also charged double the actual price from the Fridge Freezer Manufacturer Fisher and Paykel. Fisher and Paykel have been magnificent. DO NOT TOUCH THE FRIDGE FILTER SHOP. Who also owe me £80. They need to be investigated.

Steer well clear. I ordered 2 filters which when they arrived, were not the correct models for my fridge. The company has not replied to my emails over the past month and when I phone, I receive a recorded message that says 'this mailbox is full'. Don't touch this supplier. They are incompetent and appear to be dishonest. AVOID

I would give them a negative score if I could - DO NOT BUY FROM THIS COMPANY.
I ordered two filters back in April, they were the wrong size so I returned them.
I have add any further communication from the company and they sit on £60 of my money, despite numerous email chases. Their phone line just goes say the inbox is full - SCAM

I echo what others have said. I rang for a fridge filter, told the guy the number, he said no you need this one for your model. When it arrived it was different again and didn't fit of course. Since then I have emailed, messaged, called so many times and no response but he has my money and i have a useless product that I said I would send back.

How the hell do you get hold of anyone from this company - I had a subscription but sold my fridge and moved, so cancelled. 8 months later they have charged me twice after I have emailed and called numerous times but no one ever responds or answers. I have no idea if they even sent the product but I am currently £100 down and cannot speak to anyone to stop this. I’ve tried logging in on the website but it says my account is frozen. Absolute scammers

If I could give this company a ZERO rating I most certainly would.
Supposed to be quick delivery, NO
When it finally arrived WRONG one.
After numerous phone calls and an E Mail sent I was promised a returns label NO.
This company is a disgrace.
DO NOT PURCHASE FROM THEM.
You’ve got my money hope you enjoy it you’ll get your comeuppance. ROBBERS.
You can tell by the reviews what kind of a company they are.

Don’t trust this company! My order never turned up and despite numerous attempts to contact them I was unable to speak to anyone and had no response from help desk. Just when I decided to not bother they sent an email saying it’s time to renew my fridge filter! Hilarious nearly £80 down the drain and then the only contact I have is a reminder that I need a new filter! Go somewhere else. I have no idea why this company is allowed to keep trading they are frauds

Not only does this shower fail to do what they should I now realise that they make money out of us all another way.
Perhaps the wrong orders are deliberate as the phone numbers for these people are all at premium rate. I now learn that it has cost me over another £5 to make two chase calls about incorrect goods being sent.
Disgraceful.

Scam! Go elsewhere! They dispatch wrong orders and then ignore all communication when refund requested. Stay clear!

Despite ordering a specific brand of filter (Haier), a different brand was dispatched (UltraClarity Wasserfilter). Moreover, the invoice received stated that a Haier branded filter had been dispatched. I attempted to contact the company on four separate occasions by email and phone to request a returns label but no one replied. Presumably, they do not need the business… I have since raised a dispute with my credit card company to refund the money in full. I will not use this company again.

DO NOT BUY from this company until you have done some research. They appear to be still taking orders but when I ordered some over a month ago, they have still not arrived. I have tried calling them, emailing them several times over the last couple of weeks and there has been no reply. I don’t know what is happening but I’ve lost my money and there is no sign of my order.

A bit like few other reviews on here I had ordered 2 filters, only 1 arrived via post mid August despite obviously being invoiced for the 2!

I phoned up to inform the company of this via the number on the website. A second filter would be delivered to me strait away apparently.

A week passes no delivery, I call up again, a second filter will be delivered strait away apparently.

Another week passes no delivery, I call up again, a second filter will.... you get the picture.

Despite persistent calls/emails and promises the second filter will be sent to me I'm still waiting. I have requested a refund on the second filter but am not expecting anything.

The phone number for the company is now just going to a voice mail full response. It looks like they (as have I) given up.

Did not send a bacteria filter. Messaged them countless times no reply. At least the value is low but they have my money.
Don't Use Them.

DO NOT USE THIS COMPANY!!! Awaiting replacement filters as the original filters which they sent were for a newer version of my Samsung fridge. Weeks later no filters and no refund. Can’t get through on the phone as message service full and if you do the guy just blames the warehouse which is probably just a box in his garage.