I ordered a case with a Wowcher code and the package arrived really quickly - but it wasn't the item I ordered. This was in May and since then communication with this company has been dire. I'm not ki... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Awful company, I was also trapped into the £19 delivery charge. I have had back and forth emails from Alan who’s just as unpleasant as the whole experience has been. Extremely sarcastic and purpo... Vis mer
4 weeks has passed and no items arrived. 4 full working days since email sent to info email, timescales quote 24 hrs, 48hrs and 3 working days, all have which have surpassed. Called customer s... Vis mer
Order placed from South Africa and delivered in record time - even faster than some local companies. Brands represented are awesome, prices are amazing, and ordering process seems efficient. Onl... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
The Chimp Store is an online boutique supplying globally sourced streetwear, menswear & footwear to a worldwide audience with fast efficient delivery.
Kontaktopplysninger
Storbritannia
- info@thechimpstore.com
- www.thechimpstore.com
2,8
Middels
260 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Will use again!
Good selection of quality clothes & brands at good prices. Delivery is at £70 minimum spend for next day compared to £100 from competitors. Dealt with returns well. No complaints.
12. september 2018
Anmeldelse skrevet uten oppfordring
Happy with my purchase!
4. september 2018
Anmeldelse skrevet uten oppfordring
Not the perfect experience but good products.
They claim delivery, but order was never received. No replies to my chat messages and e-mails.
EDIT: They ask me to send another e-mail when they have not yet replied to my previous e-mail or chat queries and keep insisting this was delivered when, as I stated, Royal Mail did not deliver this to my office.
EDIT2: parcel found. still very slow and frustrating experience with the customer service aspect, especially the chat system which promises speedy replies but never delivers.
3. september 2018
Anmeldelse skrevet uten oppfordring
Svar fra The Chimp Store
Hello Luca,
Thank you for your review.
I am very sorry to hear that you are unhappy with the service you have received from The Chimp Store. We try to reply to all customers within 24 hours. Please could you re-send the email that you feel hasn’t been responded to fully as I can see a chain of emails with polite, efficient replies from our Customer Service team.
With regards to your order being delivered we can see from the tracking that the item was delivery by Royal Mail at 11:14am on Friday 31st August 2018.
If you would like to discuss your order further, you are always welcome to contact us again. You can email us at info@thechimpstore.com
Kind regards,
The Chimp Store
Super fast delivery
Super quick delivery. No issues. Buy with confidence.
3. september 2018
Anmeldelse skrevet uten oppfordring
Faithful customer not returning
I have ordered from The Chimp Store for a while now, but when the site shut down and reopened some time ago I have had nothing but issues with every orderI have placed - such as order quantities being incorrect on the website, orders shipped late despite the extra shipping fee & orders being damaged. I will be shopping elsewhere going forward.
27. august 2018
Anmeldelse skrevet uten oppfordring
Svar fra The Chimp Store
Hello Tim,
Thank you for your review.
I am very sorry to hear that you are unhappy with the service you have received from The Chimp Store. We are constantly working hard to better our service, reports like this are taken seriously with the intention of stopping them from happening again.
If you would like to discuss your order further, you are always welcome to contact us again. You can email us at info@thechimpstore.com
Kind regards,
The Chimp Store
i wanted this adidas tape hoodie but…
i wanted this adidas tape hoodie but its not in stock. but i am gonna buy it when it comes but i dunno when it will come
18. august 2018
Anmeldelse skrevet uten oppfordring
Very speedy dispatch and delivery
Very speedy dispatch and delivery. The item was very well packaged and in perfect new condition, exactly as expected.
4. august 2018
Anmeldelse skrevet uten oppfordring
Best service
Shipping whas fast. I will order again.
3. august 2018
Anmeldelse skrevet uten oppfordring
Best place to by fresh new street wear
1. juli 2018
Anmeldelse skrevet uten oppfordring
Easy to navigate website
Easy to navigate website, fast delivery & an easy returns process.
1. juli 2018
Anmeldelse skrevet uten oppfordring
Please unsubscribe me.
Please unsubscribe me.
I don't want any news from you.
Thanks
19. juni 2018
Anmeldelse skrevet uten oppfordring
Svar fra The Chimp Store
Hello Jake,
Thank you for your review.
I am very sorry to hear that you are unhappy with receiving emails from The Chimp Store. We can see you opted into our emails when you placed your order with us on June 14th. Your address have now been removed from our database.
If you would like to discuss your issue further, you are welcome to contact us again. You can email us at info@thechimpstore.com
Kind regards,
The Chimp Store
They need to make a student discount…
They need to make a student discount 10% or 15%
3. juni 2018
Anmeldelse skrevet uten oppfordring
I ordered two tees on the 29th of April…
I ordered two tees on the 29th of April and still no delivery notifications, I have emailed and Facebook messaged the store and have got no reply. Seems like a scam
10. mai 2018
Anmeldelse skrevet uten oppfordring
Svar fra The Chimp Store
Hello Cameron,
Thank you for your review.
I am very sorry to hear that you are unhappy with the service you have received from The Chimp Store. We have looked into your order and it progressed in a timely manner with all delivery notifications being sent direct to your registered email. On some occasion its worth noting that emails do find their way into spam folder and it may also be worth checking we have your correct email on file.
I can see your order was delivered but if you would like to discuss your order further, you are welcome to contact us again. You can email us at info@thechimpstore.com
Kind regards,
The Chimp Store
great price & fast delivery!
3. mai 2018
Anmeldelse skrevet uten oppfordring
Great selection
Great selection, speedy picking of orders and fast delivery
3. mai 2018
Anmeldelse skrevet uten oppfordring
Slick
User friendly, order was processed the same day
9. april 2018
Anmeldelse skrevet uten oppfordring
Really good products and service
Really good products and service. Making sending returns back easier would make it a 5 star.
1. april 2018
Anmeldelse skrevet uten oppfordring
Great price for great items
Great price for great items. But you used DPD to get them to me. And the service from them is absolutley awful. Won’t be coming back to the Store anytime soon i’m afraid.
1. april 2018
Anmeldelse skrevet uten oppfordring
Svar fra The Chimp Store
Hello Jon,
Thank you for your review.
Its great to hear that the items we provided are well liked. However I am very sorry to hear that you are unhappy with the service provided by DPD. At present DPD are our premium delivery option with a stellar record for delivering goods quickly and efficiently. Its extremely unfortunate that on this occasion the service was not up to standard.
If you would like to discuss your order further, you are welcome to contact us again. You can email us at info@thechimpstore.com and we will do everything within our power to stop this from happening again.
Kind regards,
The Chimp Store
Dette er Trustpilot
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