My experience of having treatment authorised and payment for treatment is excellent. The reason I cannot give five stars is the increase in premium having utilised the service. Mine went up almost 100... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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My Husband & I have been members of "The Exeter" for over 40 years.My Husband died in 2020, I decided to renew my membership. Whenever I phone for a claim, advice or information your staff membrr... Vis mer
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Amazing service, amazing staff with so much care and knowledge, I feel really valued and cared for at a very vulnerable part of my life, after a severe health scare, being part of the Exeter really he... Vis mer
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I’ve been a member for some years and have reached my mid-eighties. Needless to say, age brings health flaws and it is so very reassuring that The Exeter is always behind me. 6 years of (managed) c... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Kontaktopplysninger
Emperor Way, EX1 3FD, Exeter, Storbritannia
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
4,0
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1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I RECEIVED AN EXCELLENT/OUTSTANDING…
I RECEIVED AN EXCELLENT/OUTSTANDING EXPERIENCE FROM START TO FINISH.
Amazing, helpfull, knowledgeable, efficient, sympathetic, caring staff. I was treated with respect and as a person and not as a number.
All bills have been paid without any hassle whatsoever.
I have been paying my medical insurance since 1980 and have rarely used it and when I have it was for minimal consultations or tests.
Exeter have always paid the bills with no problems.
In my opinion they are an outstanding company.
I do not have a computer and don't do anything online and Exeter didn't discriminate me for this like other various companies have done when I try to explain to them that I don't have a computer!.
Many Thanks for an outstanding level of service. Its nice and took the pressure off me during a worrying time. I have no family or relatives which impacted on my concerns for my health issue.
6. februar 2026
Svar fra The Exeter
Hi Anne, I really appreciate you sharing your experience with us and I am delighted that my colleagues have provided you with such an outstanding level of service. I'm so glad that this took the pressure off you during a worrying time. Many thanks Jessica, Member Servicing Specialist.
Svar fra The Exeter
Good morning, Steven,
Thank you for taking the time to leave us a review. I am delighted to hear that you found making appointments and attaining referrals a quick and easy process.
Kind regards, Ruby - Member Servicing Specialist.
So much pushback on helping with…
So much pushback on helping with claims. We have had private insurance for years and never had issues like this on a simple emergency injury
17. januar 2026
Svar fra The Exeter
Hi Katie, thank you for taking the time to leave a review. I am sorry to hear of your experience. Our policies do not cover emergency treatment and are designed to complement the NHS for planned treatment. If you wish to raise a complaint regarding your claim, please contact the claims team directly. Their telephone number is 0300 123 3253 and they are open Monday to Friday 8am to 8pm and Saturday 8am to 1pm. Alternatively their email address is pmi-claims@the-exeter.com. Many thanks Jessica, Member Servicing Specialist.
Very friendly and helpful
I found the telephone helpline team to be friendly helpful and efficient.
2. februar 2026
Svar fra The Exeter
Hi Kate, I am delighted that you have found our telephone team to be friendly, helpful and efficient. Thank you very much for taking the time to leave a review. Many thanks Jessica, Member Servicing Specialist.
Shoulder replacement
Very clear process from initial contact. Operation a great success. After care has been brilliant. Very easy to sort
16. januar 2026
Svar fra The Exeter
Good morning, SO,
Thank you for taking a moment to leave us a review. I am glad to hear that you found our processes clear and easy to understand, that your operation was successful and that you were pleased with your aftercare, too.
Kind regards, Ruby - Member Servicing Specialist.
Overall treatment for spinal surgery .They managed to get me up to Harley…
They managed to get me up to Harley Street clinics best consultants and best Hospital and absolutely amazed with the service and treatment I got ,thank you.
2. mars 2026
Svar fra The Exeter
Good morning, Stephen,
Thank you for taking the time to leave us a review. I am very pleased to hear that you have experienced amazing service and treatment through The Exeter, and were able to see Harley Street specialists when you needed to.
Kind regards, Ruby - Member Servicing Specialist.
Svar fra The Exeter
Good morning, Spencer,
Thank you for leaving us a review. I am delighted to hear that you found The Exeter easy to deal with and had no issues with the hospitals used.
Kind regards, Ruby - Member Servicing Specialist.
Excellent company, excellent help
I have had a couple of issues this year and both have been resolved with no fuss, no equivalent and complete professionality by the Exeter. I have nothing but praise for this company and have been thoroughly impressed with the amount of backup I have had during the last couple of years.
16. mars 2026
Svar fra The Exeter
Good afternoon, Theresa,
Thank you for taking the time to leave us a review. I am very pleased to hear that you have had a fuss-free and professional experience when you have contacted us. We are always happy to hear that our members are impressed!
Kind regards, Ruby - Member Servicing Specialist.
Svar fra The Exeter
Hi Terry, I'm delighted that my colleagues have ensured your experience with us was efficient, pleasant and empathetic. Thanks for taking the time to leave a review, Many thanks Jessica, Member Servicing Specialist.
Service
Everyone I have spoken to has been very helpful and the process has been very clear to follow.
9. mars 2026
Svar fra The Exeter
Hi, thank you for sharing your experience with us. I am so pleased that my colleagues who you have spoken with have been very helpful and that the process has been clear to follow. Many thanks Jessica, Member Servicing Specialist.
A difficult issue was solved quickly…
A difficult issue was solved quickly and with full support from the claims dept at all times. Excellent service from a great insurer.
18. februar 2026
Svar fra The Exeter
Hi Melvin, I am sorry that you faced a difficult issue, but I'm really glad that our claims team were able to provide you with excellent service and gave you full support to solve this. Thanks for taking the time to leave a review. Many thanks Jessica Member Servicing Specialist.
By far the best
By far the best , most considerate and customer friendly health insurance company I have used . Bearing in mind previous companies have included PPP AXA Bupa and more .
10. oktober 2025
Svar fra The Exeter
Hi Alison, this is such a lovely review, thank you for taking the time to share this with us. I am delighted that you have found us at The Exeter to be the most considerate and customer friendly health insurance company that you have used. Many thanks Jessica, Member Servicing Specialist.
I was actually able to talk to a…
I was actually able to talk to a person, who seemed very efficient. Not sure of the name but thank you. Clear parameters set in the beginning so no nasty surprises about payment.
11. februar 2026
Svar fra The Exeter
Hi Jane, I am so pleased that my colleague provided you with an efficient service and made sure that you had the information you needed for your payments. Many thanks Jessica, Member Servicing Specialist.
Svar fra The Exeter
Hi ayemene jacques n'dre, thank you for taking the time to leave a review. I am delighted that you have received good customer care and clear answers from my colleagues. Many thanks Jessica, Member Servicing Specialist.
Very clear letters about payments
16. mars 2026
Svar fra The Exeter
Hi PHargreavescustomer, thank you for your review, I am really pleased that you have received very clear letters about payments. Many thanks Jessica, Member Servicing Specialist.
You cancelled our overseas health…
You cancelled our overseas health insurance after we had been loyal members for many years. My husband is 87 and will now find it impossible to find affordable
health insurance. I give the Exeter NO STARS for this cruel and devastating decision
1. mars 2026
Svar fra The Exeter
Hi Dr Norcliffe, I am so sorry that we have not been able to continue your cover. If you remain unhappy, please can you contact our complaints team with your policy information. Their email address is complaints@the-exeter.com. Many thanks Jessica, Member Servicing Specialist.
Although it is usually very hard to get…
Although it is usually very hard to get any contact with Exeter, when your claim is accepted, everything works very smoothly and well.
16. mars 2026
Svar fra The Exeter
Hi Rosie, thanks so much for leaving a review, I am really glad that the process once your claim was accepted was smooth, however I am sorry to hear that you have found it hard to get contact with us prior to the claim being accepted. If you did wish to provide us with any further feedback regarding this, please contact our Member Servicing team with your policy information. The telephone number is 0300 123 3201 and we are open Monday to Friday 8am to 6pm. Alternatively you can email us at member@the-exeter.com. Many thanks Jessica, Member Servicing Specialist.
Svar fra The Exeter
Hi Peter, thank you so much for taking the time to leave a review, I am really glad that the service you received from my colleagues was efficient and we were able to grant you quick consent for your claim. Many thanks Jessica, Member Servicing Specialist.
Unrealistic and unfair premium annual…
Unrealistic and unfair premium annual increase
I have been a member of Exeter for 14 years starting a monthly payment of £86 pcm. Since AXA took over this company, every year my premium went up by £30 a month. This renewal, I have been quoted £326 with the excess of £350 which is £1560 more than Bupa, WPA and all the other companies annually. I am on a community rated policy which making a claim doesn’t affect the premium but if the other age group members make a claim , that will put the premium up. There is no NCD either so that is why they are trying to diminish it. Two years ago , they introduced hospital list to charge rates for the hospitals which were already included on my policy. However, this a clear attempt of pricing members out of this package which is no longer available from Exeter or any other companies. This is very frustrating and disappointing to know that loyalty doesn’t mean anything to this company,which is a disguised AXA. Literally , From £86 pcm 14 years ago with no excess to £326 pcm with £350 excess is outrageous. They refused to negotiate the premium every year as they are trying to diminish this community rated base policy. It is a real shame as I am so happy with their service and how flexible they are when making a claim.
My policy is 13494371PP01
7. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Exeter
Good afternoon, Zara,
Thank you so much for taking the time to share your feedback with us about your renewal premiums – we truly appreciate hearing from our long‑term members.
When we calculate renewal prices, we consider several key factors such as age, medical inflation, and claims experience. Many of our insurance products naturally increase as members get older. You also mentioned that you’re on a community‑rated policy, which means claims are assessed across a broader pool of people in your area who hold similar cover. This works differently to our Health+ policies, where premiums are influenced by an individual no‑claims discount (NCD) scale.
The introduction of Hospital Lists over the last few years was designed to improve fairness for all members. Previously, when all hospitals were grouped together, the high cost of claims from a small number of very expensive hospitals could significantly impact renewal premiums for all community‑rated customers. The updated structure helps ensure a more balanced and equitable approach.
I’d also like to reassure you that The Exeter is not owned by AXA, and we have never been purchased by them. While AXA handles the processing of our private medical claims, all terms, conditions, and rules around how those claims are managed are set solely by The Exeter.
As a mutual society, we’re unable to offer ad‑hoc discounts at renewal. This is an important part of maintaining a fair and consistent pricing strategy for every member. Unlike larger companies that may operate differently, we reinvest our profits back into supporting our members and ensuring we can continue paying as many claims as possible.
If you’d like to discuss any of this in more detail, or if you wish to raise a complaint, our Member Support Team would be happy to help. You can reach them on 0300 123 3201 (Mon–Fri, 8am–6pm) or by email at member@the-exeter.com.
Kind regards, Ruby – Member Servicing Specialist
Excellent customer services support from Craig and Laura
I had issues with credit control at The London Clinic despite Exeter having paid the bills in question. Craig and Laura from Exeter Customer Services were so helpful in resolving this
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Exeter
Hi Collette, thank you for leaving a 5 star review. I'm so glad Craig & Laura were able to resolve the problem with The London Clinic. Many thanks Denise, Member Servicing Specialist.
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