My experience of having treatment authorised and payment for treatment is excellent. The reason I cannot give five stars is the increase in premium having utilised the service. Mine went up almost 100... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My Husband & I have been members of "The Exeter" for over 40 years.My Husband died in 2020, I decided to renew my membership. Whenever I phone for a claim, advice or information your staff membrr... Vis mer
Selskapet har svart
Amazing service, amazing staff with so much care and knowledge, I feel really valued and cared for at a very vulnerable part of my life, after a severe health scare, being part of the Exeter really he... Vis mer
Selskapet har svart
I’ve been a member for some years and have reached my mid-eighties. Needless to say, age brings health flaws and it is so very reassuring that The Exeter is always behind me. 6 years of (managed) c... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Kontaktopplysninger
Emperor Way, EX1 3FD, Exeter, Storbritannia
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
4,0
Bra
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Response to emails takes up to 5 days…
Response to emails takes up to 5 days and still the question is not answered
21. juli 2026
Svar fra The Exeter
Hi Barry, I am really sorry that we did not respond to your email in a more timely manner on this occasion and that you did not receive an answer to your question. I am uncertain from your review which team you were trying to contact, however, we would appreciate the opportunity to investigate this further for you. If you are happy to contact us with your policy information our Member Servicing Team are available Monday to Friday 8am - 6pm on 0300 123 3201. Alternatively our email address is member@the-exeter.com. Many thanks Jessica, Member Servicing Specialist.
Happy with overall service but…
Happy with overall service but processing was quite arduous at a stressful time and be careful of hospital choice included in policy
1. juni 2026
Svar fra The Exeter
Hi Ann, I am glad that overall you were happy with the service that you received. I am sorry that your experience with the processing was arduous. We always aim to try and make the process as smooth as possible so I am sorry this did not happen for you on this occasion. Many thanks Jessica, Member Servicing Specialist.
Svar fra The Exeter
Hi ZM, I am really sorry to hear that you have experienced poor service. We would appreciate the opportunity to be able to investigate this for you. If you would like us to do so, please contact our Member Servicing Team with your policy information on 0300 123 3201. We are open Monday to Friday 8am to 6pm. Alternatively you can email us at member@the-exeter.com. Many thanks Jessica, Member Servicing Specialist.
Svar fra The Exeter
Hi Jayne, it's lovely to hear that the experience you have had with us is always helpful, calm and proactive. Thank you for taking the time to leave a review. Many thanks Jessica, Member Servicing Specialist.
Svar fra The Exeter
Hi Richard, I'm so glad you found my colleagues to be professional and helpful, thanks for taking the time to leave a review. Many thanks Jessica, Member Servicing Specialist
Everything super efficient and easy to…
Everything super efficient and easy to navigate.
5. juni 2026
Svar fra The Exeter
Hi Chris, thanks for your review, I am delighted that you found our service to be super efficient and easy to navigate. Many thanks Jessica, Member Servicing Specialist.
Great service from referral for claim…
Great service from referral for claim for treatment to finish
28. juli 2026
Svar fra The Exeter
Hi Marc, I'm so glad to hear that you had a great service right through your claim. Thanks so much for taking the time to leave a review, Many thanks Jessica, Member Servicing Specialist.
Very good experience and the staff are…
Very good experience and the staff are helpful 👍🏻
28. juli 2026
Svar fra The Exeter
Hi Ayman, Thank you for taking the time to leave a review, I'm delighted that you had a very good experience with us and that you found my colleagues to be helpful. Many thanks Jessica, Member Servicing Specialist.
KEEP EXETER UP TO DATE WITH TREATMENT AND PROPOSED PROCEDURES
HELPFUL AS LONG AS UP TO DATE WITH FUTURE PROCEDURES
23. juli 2026
Svar fra The Exeter
Hi Kevan, thanks so much for taking the time to leave a review. I am really glad that you found our services helpful, I am sorry if there was any confusion about the process for notifying us of any procedures or treatment. Many thanks Jessica, Member Servicing Specialist.
Svar fra The Exeter
Hi Kamila, Thanks so much for taking the time to leave a review. I'm really glad you have found us to be a great company, Many thanks Jessica, Member Servicing Specialist
Svar fra The Exeter
Good morning, Geoffrey,
Thank you for taking the time to leave us a review.
We are pleased to hear that you found our staff members easy to deal with and that our colleagues were efficient and pleasant throughout your experience. It is always encouraging to receive such positive feedback.
Kind regards, Ruby - Member Support Specialist
Svar fra The Exeter
Good afternoon, Mr Maskell,
Thank you for taking the time to leave us a 5-star review!
We're delighted to hear that you found our service both efficient and courteous.
Kind regards, Ruby - Member Support Specialist
at a difficult time good help given to…
at a difficult time good help given to relatives who had to deal with you on my behalf
2. mai 2026
Svar fra The Exeter
Good morning, Joyce,
Thank you for sharing your thoughts and your lovely 5-star review.
We're glad to hear that your family members received the assistance they needed when speaking with us on your behalf. We know how important compassionate and practical support can be during challenging circumstances, so it's wonderful to know that our team was able to help.
Kind regards, Ruby - Member Support Specialist
I’ve been a member for some years and…
I’ve been a member for some years and have reached my mid-eighties.
Needless to say, age brings health flaws and it is so very reassuring that The Exeter is always behind me.
6 years of (managed) cancer was less problematical because of Joanne Smith, an Exeter person designated to keep in touch with me. I valued her presence.
22. juli 2026
Svar fra The Exeter
Good morning, Laurence,
Thank you for your fantastic 5-star review and for being a valued member for so many years.
We're pleased to know that your membership has provided comfort and confidence when you've needed it most. It's also wonderful to hear that the support and communication you received throughout your health journey were so meaningful and helped make things a little easier when it mattered most.
Kind regards, Ruby - Member Support Specialist
Always someone knowledgable to speak to
16. juli 2026
Svar fra The Exeter
Good morning, Doug,
Many thanks for taking the time to leave us a 5-star review!
It's great to know that whenever you've contacted us, you've been able to speak with a member of the team who could provide the information and guidance you needed. We're always striving to make sure our members receive a high standard of service, so your comments are very much appreciated.
Kind regards, Ruby - Member Support Specialist
Stress free -Good easy simple communication & very…
Good easy simple communication & very prompt- not left waiting/hanging on.. asigned to a person - who really is your go to - very easy to talk to & understanding - so feel contortable and eases the stress of the predicament/ situation you are in.
21. juli 2026
Svar fra The Exeter
Good morning, Paul,
Thank you for taking the time to share your experience.
We're delighted to hear that you found our communication clear, simple and prompt. It's especially pleasing to know that having a dedicated point of contact helped make the process easier and less stressful, and that you felt listened to and supported throughout.
Kind regards, Ruby - Member Support Specialist
Good service.
20. november 2025
Svar fra The Exeter
Good morning, Peter,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you were pleased with the service you received. Your feedback is greatly appreciated.
Kind regards, Ruby - Member Support Specialist
You keep it simple
You keep it simple. You respond in good time when I email. I have had no problem with either claim I have made during my time with your company. That's what I wanted from an insurance company. Well done.
30. mai 2026
Svar fra The Exeter
Good morning, Miranda,
Thank you for your 5-star review.
We're so pleased to hear that you've found our approach clear and easy to deal with, and that we've been able to respond promptly whenever you've contacted us. It's also great to know that your claims experience has been positive and trouble-free.
Kind regards, Ruby - Member Support Specialist
Highly recommend
Good advice and always very friendly customer service. Highly recommend
21. juli 2026
Svar fra The Exeter
Good morning, Adrian,
Thank you for taking the time to share your feedback.
We're delighted to hear that you've found our advice helpful, our customer service team friendly and would be happy to recommend us to others!
Kind regards, Ruby - Member Support Specialist
All went smoothly as usual.
All went smoothly as usual.
I gave notice of a cancellation of a booked appointment and it was handled very professionally…as it usually is.
25. juni 2026
Svar fra The Exeter
Good morning, John,
Thank you for your 5-star review.
We're delighted to hear that everything went smoothly and that your appointment cancellation was handled professionally. It's great to know that you've consistently received a high level of service while you've been a member.
Kind regards, Ruby - Member Support Specialist
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