I ordered a framed poster as a gift. It did not arrive! Contacted customer services. Another poster was sent out that day and received the following day! Postage was refunded as well. Excellent serv... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The product itself is nice. However, the customer service is AWFUL. I tried reaching out a couple different ways for help on an order ( chat and email) and have never received any type of response.
I ordered 3 custom print album covers for my son for Christmas. The quality is fabulous, The detail is superb even though I chose mainly dark prints the images really stand out. I ordered quite... Vis mer
Selskapet har svart
Bought an A3 poster of the Metallica setlist from a recent concert as a birthday present for my son who was there. He loved it. Dispatched and delivered promptly, was in great condition when it arrive... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Celebrate your favorite concerts with our high-quality setlist posters and music memorabilia. Discover unique designs that capture the energy of live performances, perfect for true music fans and collectors!
Kontaktopplysninger
Unit A, 82 James Carter RoadMildenhall, IP28 7DE, Bury Saint Edmunds, Storbritannia
- hello@thatgig.co.uk
- www.thatgig.co.uk
4,2
Bra
100 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Item arrived well packaged
Item arrived well packaged, on time and items were as detailed.
25. april 2025
That Gig were great
That Gig were great. I purchased 2 posters for a Pearl jam gig I went to with my son last year and instead of the band photo the guys kindly popped in a selfie we took on the day. The item came very well packed and a quick turnaround. I went back a few days later and purchased again for my nephews first gig last year to greenday. Couldn't recommend the guys more. Will definitely be back!
13. april 2025
Highly recommend
No issues with my order. Arrived well pacakged and super fast even without next day shipping - it took arou d 3 days from ordering to delivery. Loved them all! I got a Setlist Poster, Mug and Album cover and opted for the framed version. Highly recommended!
18. april 2025
Anmeldelse skrevet uten oppfordring
Invested in customer
I am very pleased with the product and, having had an issue with delivery, was very happy with the customer service I received to resolve this. It was nice to see they were invested in the customer and made every effort to resolve and learn from a slight hiccup. Thank you. I would definitely recommend.
10. april 2025
I had initially given a low scoring…
I had initially given a low scoring review due to an issue with the set list recieved however this has promptly been resolved and reissued so am happy with the resolution and the final product. Good communication from the business once the issue had been logged.
11. mars 2025
Super cool product, great execution
Great product, I legit LOVE it! So cool. I'm in the US and it took a little longer due to int'l shipping. Still arrived quicker than I anticipated. Well packaged and intact. 100% recommend.
10. mars 2025
Gift for my hubby’s “big” birthday
Gift for my hubby’s “big” birthday - he loves Fish and that will probably be the last time we see him live.
Mug is a fab way Denver the gig - he’ll be delighted with it.
Quick delivery, mug looks great and really well packaged!
Will use again!
13. mars 2025
Good communication and fast delivery
Good communication and fast delivery, well packaged. The framed poster is nice and looks fine. It's a little over priced as the frame is very cheap. But I'm happy enough.
Thank you.
5. mars 2025
Great Service
Easy to order, I was kept updated re my order. It arrived promptly and well packaged. Very happy with my purchase and I would use this company again.
23. februar 2025
In my honest opinion
In my honest opinion, the product was of poor quality. I have purchased a similar item with another company, and the overall quality and presentation was so much better, and at a far lower cost.
28. januar 2025
Worked out in the end!
First order made on the 14th Jan turned up on 20th Jan broken and faulty (blurry printing on mug & broken poster frame).
Replacement was agreed very promptly on 21 Jan but it took a few email prompts from me until That Gig despatched replacement items 4 days later on the 24th Jan.
“Next day delivery” (not necessarily the fault of That Gig) was very slow taking a further 7 days arriving on the 30th Jan so we missed the birthday date for the intended gift.
Total time from order to receipt of replacement was 17 days.
We’re happy with the final product but it involved a lot of unnecessary faff.
28. januar 2025
Svar fra That Gig
Hi Emma,
We’re really sorry for the issues with your order and the delays in getting your replacement to you. We completely understand how frustrating it must have been—especially since it was meant as a birthday gift.
While we’re glad you’re happy with the final product, we regret that it took longer than expected and involved extra effort on your part. That’s certainly not the experience we want for our customers. We truly appreciate your patience and your feedback, as it helps us improve.
If there’s anything else we can do to make it right, please don’t hesitate to reach out.
Best regards,
Chris
I ordered a print of a set list and…
I ordered a print of a set list and frame and the print arrived with the wrong day on it. The company were very good about sending out a replacement print but when I opened up the frame to replace I realised that the frame was damaged and was very bad quality, I contacted the company again but heard nothing back and have had to buy a separate frame as it was a gift for a friend. I don’t think I’d use this company again unfortunately.
4. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra That Gig
Thank you for your feedback, and we sincerely apologize for the issues you experienced.
We're sorry that your email was missed—this is certainly not the standard of service we aim to provide. We're grateful that you gave us the opportunity to send a replacement print, but we understand your frustration with the damaged frame. A member of our team will be reaching out to you tomorrow (1/02/25) directly to ensure this is corrected and to resolve the situation to your satisfaction.
We truly appreciate your custom and hope to have the chance to make things right.
Great service…
I ordered a cup from a concert we’d been to that wasn’t on the website. I filled in form for one to be made and it came within the week. Very impressed
15. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra That Gig
Thank you so much for your wonderful feedback!
We're thrilled to hear that you were impressed with the custom cup we made for you. It's great to know that the process was smooth and quick, and we’re glad you’re happy with the result.
We always strive to provide a personal touch, and we appreciate you taking the time to share your experience.
If you ever need anything else, feel free to reach out—we’d love to help again!
Svar fra That Gig
Thank you for the 5-star review! We're so glad you loved the print. We appreciate your support and hope to serve you again soon!
Svar fra That Gig
Thank you for your feedback! We're glad to hear that the replacement process was easy for you. If you ever need anything else, don't hesitate to reach out. We’re always here to help!
Custom prints
I ordered 3 custom print album covers for my son for Christmas. The quality is fabulous, The detail is superb even though I chose mainly dark prints the images really stand out.
I ordered quite late before Christmas but, That Gig made sure my son wasn't disappointed. He is, in fact delighted.
Will return for a setlist mug after his first Tyler the Creator gig in May.
20. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra That Gig
Thank you so much for your kind words!
We’re thrilled to hear that your son loved the custom album cover prints and that the quality exceeded your expectations.
We’re always happy to go the extra mile to ensure our customers are satisfied, especially during busy times like Christmas.
We look forward to creating a setlist mug for you after your son’s Tyler, the Creator gig in May! (in-fact we already have a design made for this waiting to be listed on to our site and its amazing!!)
Thanks again for choosing us—we can’t wait to serve you again!
Svar fra That Gig
Thank you for the great review! We're so glad you’re happy with your product. We appreciate your support and hope to serve you again soon!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.