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Poor family dog died due to their negligence!
This wasn't an accident....it was a choice....a choice to allow a beloved family dog to die in extreme heat.
They've offered no support whatsoever, taken absolutely no responsibility for their actions and even removed their reviews off of Facebook....well you can't remove these can you!!
All money hungry vultures
BEWARE: They took my dog for the night without informing me that a dog had died while in their care.
I don’t think it’s acceptable to withhold information like this from owners. By not telling customers what had happened, they took away our ability to make an informed decision about whether we still wanted to leave our dogs in their care.
If they were truly sorry, they would have been transparent about what happened and given all dog owners the choice of whether they still wanted to board their dogs there.
You can see all the information on the passing of the poor dog in question on Facebook.
Considered this company to look after my bundle of joy, but after reading they were entrusted with someone else’s pup, walked it in the extreme heat and left it for 3.5 hours (for it to very sadly pass away), I’ve looked elsewhere. Beware
We entrusted our healthy, happy two-year-old Goldendoodle, Poppy, to Tailz ‘n’ Trailz for an overnight stay on 19th June. Just hours later, we received the devastating phone call that she had died while in their care.
Since then, we have obtained the boarder’s written account and the veterinary records. According to the boarder’s own statement, Poppy was left unattended for approximately three and a half hours before being found at 2:26pm. She was taken to the vets, where she was pronounced deceased on arrival. The veterinary records state that she arrived with no heartbeat, fixed dilated pupils and a significantly elevated body temperature.
We have also since learned that Poppy was reportedly taken for a walk despite us being told that walks had been cancelled because of the extreme heat. We were also informed that CCTV reviewed by the business showed Poppy panting and appearing restless for a prolonged period before she died. These are questions we have raised with the relevant licensing authority, which has confirmed that it is investigating the circumstances surrounding her death.
Poppy was much more than a pet; she was a beloved member of our family. Our little boy lost his best friend that day, and our lives have been changed forever.
We are sharing our experience so that other pet owners can make an informed decision before entrusting their own beloved dogs to this business.
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