Simran Jassal my contact was excellent once she made contact with me, which was about twenty minutes after my arrival; when I arrived the person managing the queue did not make contact with me and I h... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I brought my car in for a new air conditioning unit, under my extended warranty with another dealer. The dealer took nearly four weeks to make a decision, but Rob Murkett looked after me really well a... Vis mer
We have now been using Sytner Leicester for 21 years…we went this time after a lovely telephone call from Sho…we arranged a meeting with him to swap our X6 for and X5….if the deal was right!!! Sho w... Vis mer
Selskapet har svart
The service experience was well organised with helpful staff. We waited for the car in the comfortable and well equipped reception area with plentiful coffee and snacks. We were kept well informed... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktopplysninger
Meridian Business Park,Meridian East, LE19 1UY, Leicester, Storbritannia
- 0116 282 7700
4,5
Enestående
1k anmeldelser
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Great service
Sammie at the service department was excellent and very knowledgeable,great service as always
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sytner Group - Sytner Leicester BMW
Dear Ash, Thank you very much for your kind words. We are delighted to hear that Sammie provided you with excellent and knowledgeable service. It’s always wonderful to know that our team consistently offers the great service our customers expect. Your continued support means a great deal to us, and we look forward to welcoming you back to Sytner Leicester BMW in the future. Should you ever have any questions, please do not hesitate to get in touch. Best regards, The Sytner Leicester BMW Team
10/10 experience
10/10 experience. Would be nice to have a more direct way of ringing someone at the service desk though. Rather than having to jump through hoops, leave voice mails etc.
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sytner Group - Sytner Leicester BMW
Dear Harry, thank you very much for your kind 10/10 rating and positive feedback. We are delighted to hear you had such a great experience with us at Sytner Leicester BMW. We do appreciate your honest comments regarding the service desk contact process and understand how it can be frustrating having to leave voicemails and navigate through different steps. Your feedback is invaluable and will help us reflect on how we might improve future customer interactions. We look forward to welcoming you back soon.
Kudos
Once again , Sytner service exceeded my expectations especially when it came to personal attention , care and understanding the needs.
Many thanks to all the service advisors who have put it lots of effort to satisfy and deliver quality service .
Mr Brice , many thanks for everything !!
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sytner Group - Sytner Leicester BMW
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team, especially Mr Brice, provided you with personal attention and a high standard of care. It is always our aim to understand and meet our customers’ needs fully. Your appreciation means a great deal to everyone involved. We look forward to welcoming you back to Sytner Leicester BMW in the future. Many thanks once again for your wonderful feedback.
First-class service looked after well
First-class service looked after well
A good lot of staff
1. september 2026
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Svar fra Sytner Group - Sytner Leicester BMW
Dear Joe, Thank you ever so much for your kind words and five-star review. We’re delighted to hear that you found our service first-class and felt well looked after during your visit. Our team at Sytner Leicester BMW always strive to provide the best possible experience, and it’s lovely to know their efforts have been appreciated. Your recognition means a great deal to us, and we hope to welcome you back again soon. Best wishes, The Sytner Leicester BMW Team
BMW Sytner. An excellent Service Agent
During our recent first service on our new BMW 1 series, Ashley Palmer the new Service Manager at BMW Syter Leicester was absolutely outstanding. Nothing was too much trouble for him in answering our queries in detail regarding the service and the information provided was most helpful.This first service was carried out to a very high standard by the BMW technician and the safety inspection video he provided was well presented and clear. In addition the valeting of the car and its cleanliness on handover was exceptional. It looked like new. It’s a shame it rained when driving all the way home though . I can thoroughly recommend BMW Sytner Leicester. The quality assurance is excellent as is the workmanship. So thank you. They are most certainly an excellent service agent and the provider of outstanding cars.
27. august 2026
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Svar fra Sytner Group - Sytner Leicester BMW
Dear Brian & Lynda, Thank you so much for your thoughtful and positive feedback. We are delighted to hear that Ashley Palmer and the team provided an outstanding service experience during your first BMW 1 Series service. It’s wonderful to know that the workmanship, safety inspection video, and valeting met your expectations. We truly appreciate your kind recommendation and are pleased that your BMW looked as good as new. Wishing you many enjoyable and dry journeys ahead. Kind regards, Sytner Leicester BMW
Excellent customer service and support.
24. august 2026
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Svar fra Sytner Group - Sytner Leicester BMW
Thank you ever so much for your kind words and taking the time to share your experience. We are delighted to hear that you felt well supported and appreciated the level of customer service provided. It is always our aim to deliver the highest standards and ensure every visit is a positive one. Your feedback genuinely means a great deal to the whole team here at Sytner Leicester BMW. We look forward to welcoming you back in the future.
Welciming and well informed
Welciming, well informed staff kept me aware of what was happening to my car during its service and follow up work at every point. Thank u everyone and my service advisor Meah.
20. august 2026
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Svar fra Sytner Group - Sytner Leicester BMW
Dear Tracy, Thank you ever so much for your kind words. We are delighted to hear that our team, especially Meah, kept you well informed throughout your car’s service and follow-up work. It is always our aim to provide a welcoming and transparent experience, so your feedback truly means a lot to us. We appreciate you taking the time to share your positive experience and look forward to assisting you again in the future. Best wishes from everyone at Sytner Leicester BMW.
Broke the air suspension
Took the vehicle in for rear brake pads. They first broke the front air suspension. A week later they broke the rear air suspension. They've had my car for over a month and still no remedy. Their own video shows the car was fine and all working before they broke it. Poor.
21. august 2026
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Svar fra Sytner Group - Sytner Leicester BMW
Dear Yats, we are sorry to hear about your disappointing experience with the service at Sytner Leicester BMW. We appreciate your feedback and understand your frustration regarding the issues with your vehicle’s air suspension following the brake pad replacement. Please be assured that your concerns are taken very seriously. We strive to provide the highest standards of care and regret that this was not reflected during your visit. Thank you for bringing this to our attention.
Handover lacking
Lovely and friendly staff. Unfortunately I had to keep chasing for an update. On the day I picked up my car , I was given the keys and told to find it in the parking lot. I found my car but it was blocked by other cars causing me more delays. The handover was not a pleasant experience.
26. august 2026
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Svar fra Sytner Group - Sytner Leicester BMW
Dear G L, thank you for your feedback. We are pleased to hear you found our staff lovely and friendly. However, we apologise for the lack of timely updates and the inconvenience caused when locating your vehicle. It is disappointing that the handover did not meet your expectations. Your comments are important to us, and we appreciate you bringing these matters to our attention. We hope future experiences with us will be more positive and seamless.
Always excellent customer service…
Always excellent customer service delivered with a smile and in impeccably clean surroundings
26. august 2026
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Svar fra Sytner Group - Sytner Leicester BMW
Dear H & D, Thank you ever so much for your kind words. We are delighted to hear that our customer service consistently meets your expectations and that you appreciate the welcoming atmosphere of our showroom. It is always our aim to provide a friendly and spotless environment where our customers feel valued. Your positive feedback truly means a great deal to us and encourages the entire team to maintain the highest standards. We very much look forward to welcoming you again soon. Kind regards, Sytner Leicester BMW Team
On the day my visit was managed very well
On the day my visit was managed very well thanks to Imran.
My previsit experience was less satisfactory, the check-in app is very poor and does not function most of the time.
26. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sytner Group - Sytner Leicester BMW
Dear Colin, thank you for your positive comments regarding your visit and for recognising Imran’s excellent service. We apologise that your previsit experience with the check-in app was less than satisfactory and understand how frustrating this must have been. Your feedback is valuable to us as we strive to improve our digital services. We are delighted that your visit on the day was managed well, and we truly appreciate you taking the time to share your experience with Sytner Leicester BMW.
The team were very professional
The team were very professional, courteous and on time. Spot on.....
26. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sytner Group - Sytner Leicester BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that our team at Sytner Leicester BMW provided a professional, courteous, and punctual service. It is always our aim to ensure every customer feels valued and well looked after. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back in the future.
1 star
1 star — Sytner Leicester have completely lost my trust
I previously left a very critical review of Sytner Leicester regarding their service department. Despite that experience, I decided to give them a second chance. Under the previous management, things improved considerably and, over time, they actually managed to regain my trust.
Sadly, this latest experience has completely destroyed that trust again.
I booked my MINI Countryman in for a 2-hour while-you-wait service. You would think that for a main BMW/MINI dealer, managing a simple service appointment would be fairly basic. Apparently not.
The day before the appointment I received a voicemail from a service adviser telling me that my car wasn't showing on the iDrive as requiring a service. I immediately tried to call back. Despite navigating through their telephone system, I couldn't speak to the adviser who had actually contacted me. I left a voicemail and also asked for a call back via WhatsApp.
Nothing. No call. No response.
On the evening before the appointment I then received a text asking me to confirm my booking through a link. When I opened it, it bizarrely took me to a car I owned 14 years ago. What an absolutely ridiculous level of administrative incompetence.
The following morning, before travelling to the dealership, I again tried repeatedly to contact the service department to establish whether my appointment was actually going ahead. I left two further messages, on top of the previous day's message.
Still nothing.
I eventually had to go back through my original email correspondence with BMW and contact the adviser who had initially booked the car in.
I then discovered that someone in sales had the appointment recorded as 10:00am, whereas my written booking confirmation clearly stated 11:00am.
Eventually, the original adviser I had dealt with called me and confirmed that, yes, the car was booked in for 11:00am and that I should arrive as planned.
So I did.
I arrived at 10:45am and handed the car over.
At 11:10am, I finally received a call from the adviser who had left the voicemail the previous evening — the same adviser I had been trying unsuccessfully to contact repeatedly.
I was then told they were running behind and that my 2-hour appointment was now estimated to take around 2½ hours — and, importantly, that was only an estimate. I was told it could take longer and was very unlikely to be shorter.
At that point, I made it perfectly clear that I had booked a 2-hour while-you-wait appointment and that if they couldn't honour that commitment, I wanted my car back.
I was asked to hold while she spoke to the service department.
She returned and confirmed they couldn't meet the 2-hour timescale.
So I said I wanted my car back.
And that's what happened.
I drove away without the service being carried out.
This isn't simply about a service running 30 minutes late. Things can happen. This is about an astonishing catalogue of incompetence:
Appointment times that don't match.
Incorrect vehicle information on the confirmation system.
A service adviser leaving a voicemail and then being virtually impossible to contact.
Multiple unanswered calls and messages.
No proactive communication whatsoever.
Having to chase them repeatedly just to establish whether my appointment was actually happening.
Accepting the car into the dealership despite apparently knowing they were already running behind.
And only after I had handed the car over being told that the appointment they had specifically sold me as a 2-hour service couldn't be completed within the agreed time — with the revised 2½-hour figure itself only an estimate, potentially longer and very unlikely to be shorter.
I had already complained about Sytner Leicester's service previously. I gave them another chance.
Under the previous management, they actually managed to turn things around and regain my confidence. I genuinely thought the problems were behind them.
I was wrong.
This experience has taken me right back to where I was before — except this time it is arguably worse because I gave them the opportunity to prove they had changed and trusted them again.
They didn't just fail to deliver the service.
They failed to deliver the basic level of communication, organisation and professionalism that any customer should reasonably expect from a premium BMW/MINI dealer.
I wasted my time, made repeated calls, left multiple messages, travelled to the dealership and ultimately drove home with exactly what I arrived with — a car that hadn't been serviced.
Second chances are supposed to be earned.
Sytner Leicester have now used theirs up.
I certainly won't be giving them a third.
25. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sytner Group - Sytner Leicester BMW
We are sincerely sorry to hear about your recent experience and the frustration caused by the lack of communication and organisation. It is disappointing that we failed to meet the high standards you rightfully expect from a premium BMW/MINI dealer. Your feedback is taken seriously, and we appreciate you giving us a second chance. Please accept our apologies for the inconvenience and loss of trust this has caused. Thank you for bringing these issues to our attention.
Service centre excellence.
As soon as I drove into the service area I was welcomed and my car was taken away for the planned tasks. As I had booked a sit and wait appointment the use of the waiting area was very comfortable with drinks and snacks available. The planned work was completed as expected and I was kept up to date on progress. An excellent visit to the service centre.
20. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sytner Group - Sytner Leicester BMW
Dear Mr Clark, Thank you kindly for your wonderful feedback. We’re delighted to hear that you felt welcomed upon arrival and found the waiting area comfortable with refreshments available. It’s great that the planned work was completed to your satisfaction and that you appreciated the updates throughout. Providing an excellent experience is very important to us, and your positive comments are much appreciated. We look forward to welcoming you back to Sytner Leicester BMW in the future. Best wishes, The Sytner Leicester BMW Team
Sytner bmw Leicester
This was my first time at sytner meridian and it was a pleasure to bring my car here check in for my work to be done was achieved through their fast lane facility which was brilliant and I had regular online updates of my cars progress as well as phone updates from very helpful staff even when I picked my car up it had been washed and the final transaction was a smooth process, 5 stars sytner a professional service from start to finish
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sytner Group - Sytner Leicester BMW
Dear Sean, thank you very much for your kind words and for choosing Sytner Meridian for your service needs. We are delighted to hear that our fast lane facility, regular updates, and helpful staff contributed to a smooth and enjoyable experience. It’s great to know you appreciated the car wash and that the entire process met your expectations. Your 5-star review means a lot to us. We look forward to welcoming you back in the future. Best wishes from the Sytner Leicester BMW team.
Work carried out on time
Work carried out on time. Comfortable waiting area.
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sytner Group - Sytner Leicester BMW
Dear Christopher, Thank you for taking the time to share your kind feedback. We are delighted to hear that the work was carried out on time and that you found our waiting area comfortable. Ensuring a pleasant experience for our customers is very important to us, and your positive comments are greatly appreciated. We look forward to welcoming you back to Sytner Leicester BMW in the future. Should you need any further assistance, please do not hesitate to get in touch. Best regards, The Sytner Leicester BMW Team
Excellent service and support provided…
Excellent service and support provided by Ashley aftersales service manager.
20. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sytner Group - Sytner Leicester BMW
Dear Lesley-Anne, Thank you very much for your wonderful review. We are delighted to hear that Ashley, our Aftersales Service Manager, provided you with excellent service and support. It is always our aim to ensure every customer receives the highest standard of care and attention. Your kind words are greatly appreciated and serve as encouragement for the entire team at Sytner Leicester BMW. We look forward to welcoming you back in the future. Kind regards, Sytner Leicester BMW Team
Excellent customer service
Really pleased with the customer service and support from the team at BMW, kept me updated with the work being carried out. Staff very friendly and professional. Highly recommend.
18. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sytner Group - Sytner Leicester BMW
Dear Miss Bailey, Thank you very much for your kind words and for taking the time to share your positive experience with us at Sytner Leicester BMW. We’re delighted to hear that our team provided friendly and professional service whilst keeping you informed throughout the process. Your recommendation means a great deal to us, and it’s wonderful to know that our efforts have met your expectations. We look forward to welcoming you back in the future. Best regards, The Sytner Leicester BMW Team
Service Level - excellent
The advance arrangements were simply organised and I was sent reminders ahead of the attendance date to ensure the service date was remembered.
Arrival, despite the facility being busy, was its usual efficient and well organised process. My service technician, Imran, was friendly and courteous. He made sure that I was apprised of the specific work required for my vehicle, and kept me updated with progress of that work throughout the day. Excellent service start to finish.
18. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sytner Group - Sytner Leicester BMW
Dear Martin, thank you for your wonderful feedback. We are delighted to hear that the advance arrangements and reminders helped with your service appointment. It’s great to know that Imran provided a friendly and efficient service, keeping you well informed throughout the day. We take great pride in maintaining a smooth and organised process, even when busy. Your kind words are truly appreciated and motivate us to continue delivering excellent service from start to finish. We look forward to welcoming you back.
Positive & Negative
Used car sales person was personable and easy to communicate with both face to face and via email/phone going above and beyond on two occasions.
I had an appointment to test drive a PHEV car, on arrival the battery had zero percent charge - not great (same happened at a different Sytner dealer only for that one the battery was charged but there was no fuel in it!)
I found the whole buying process was way too much faff with business managers and sales managers involved. From paying a deposit to collecting the car took too long. Also a simple request I made four days before collecting the car was not done (I'd also phoned the day before as a reminder) To be fair I was given a full tank of fuel as compensation.
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sytner Group - Sytner Leicester BMW
Dear GK, thank you for your honest feedback. We’re pleased to hear our sales team was personable and communicative throughout your experience. However, we apologise for the inconvenience caused by the uncharged vehicle and the delays during the buying process. We understand how frustrating it must have been with the involvement of multiple managers and the unmet request prior to collection. Your comments are valuable, and we appreciate you acknowledging the gesture of providing a full tank of fuel as compensation.
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