Swift caravans, motorhomes & holiday homes Anmeldelser 

Steve and Dave came to our house to do some remedial warranty work on the overhead lockers of our Carrera 122. They were really pleasant and also did a few more fixes for us.
We live in Northern Ireland and originally Swift advised that the van would have to be shipped to England for the work so it was great that they came to us.

Bought a brand new Swift Voyager in August 2025 and it must've been a Friday night job. The build quality is extremely poor, certainly by comparison with our previous one, a Roller team 746, which we had for 5 years with only 1 issue with the high brake light. However with this voyager 475 it has been one issue after another and their customer service is terrible and can only be contacted via email.
1.) Firstly the mirror door on the bathroom cabinet wasn't tightened properly, it opened when driving along and smashed, I got a replacement.
2.)The bug screen fell apart on first use, it took months to get a replacement with the customer service people asking me to stop sending "demanding emails".
3.)The fridge kept bleeping from day one, it turns out the reed switch that tells you the door is open wasn't seated in the housing properly, our agent fixed it.
4.)The drawer under the cooker kept opening when going round a corner, turns out the left hand hinge was hanging off.
5.) A trim in the rear fell off, I re glued it back on
6.) The trim around the window in the kitchenette fell of, which I again fixed.
7.)The little catch holding up the bed, came loose and the bed came crashing down when we were driving, so I fixed that.
8.And currently the tap in the kitchen sink started leaking last month, we raised a warranty claim and Swift asked us to return the tap, with no thought to what we do travelling around without a tap. It's bad enough with a plastic lid under the tap to catch the drips and having to turn on the pump when needing to flush the loo and turn off again to reduce the drips. They eventually said they would send a tap, that was a month ago and nothing.
What a nightmare this has been, almost a year of nothing but hassle and this from a £70,000 motorhome.
Agent ref no KIR000119/1
It's taken a month and this review to get them to send a replacement tap and now we have a promise of one coming, however I'll believe it when I see it as they've made promises before and not kept them e.g 6 months for a replacement bug screen.
Anyone reading this and thinking about buying from Swift, do yourselves a favour go somewhere else.

We were visited at home by Dave and Steve for a whole fleet repair. I can honestly say that they are the most professional and friendliest tradesmen I have come across. Nothing was too much trouble and an excellent job was done . Well done Swift. The issue with Carrera’s has been handled very well.

Fab engineers, Dave and Steve, sorted out recall item. Thanks

Excellent work carried out by very efficient Engineer Wayne. Now have front table and kitchen drawer correctly fitted and working and promise that he would report outstanding problem discovered with kitchen unit that needs to be dealt with. Very polite and friendly when phoning with arrival time and showing us what he had fixed. Well done Wayne

Dave and Steve W attended on time and carried out the overhead locker recall work despite sweltering conditions at the time. Their work was exemplary with the campervan left clean and tidy upon completion. The campervan is definitely quieter when being driven now that the lockers are more securely fitted. Thank you Swift for sorting this out.

Customer service excellent. Swift had a engineer call to our mobile home within 2 weeks to address our issue.
Andy was more than helpful in sorting out issues and went over & above to ensure everything was right and we were happy with the outcome before he left.
Mobile home dealerships in Ireland could learn a lot from their quality & level of service.
Well done Swift.

Dave and Steve W arrived on time and got straight to the job rectifying a recall from Swift regarding the upper lockers of my .Carrera 144. Excellent service and work from the guys. Thank you for everything.

Swif Kon-Tiki - no thanks!
I felt it was appropriate to leave a review after me & my wife retired and we purchased a Swift Kon-Tiki 774. We bought it from a private dealer, believing it came with the normal warranty of the manufacturer's warranty remaining 3 years and seven years of water ingress cover. Unfortunately, we later discovered that the water ingress warranty was questionable.
We had saved for many years to buy this motorhome and had always admired the Kon-Tiki range. Sadly, our experience has been extremely disappointing, and purchasing this Swift has tested our patience from the very beginning. We genuinely regret buying it.
As we live only a few minutes from Swift's factory and main service centre in Hull, we thought owning a Swift would make servicing and support straightforward. Unfortunately, this has not been our experience.
The build quality of our Kon-Tiki has been very poor. Every lower drawer has required repair, there have been loose interior panels around the drop-down bed, and the garage door developed water ingress, resulting in damp in garage that required repair. The front Swift Perspex panel warped, became detached, and bowed outwards. We also discovered two approximately 2-inch holes that appear to have been drilled in error beneath one of the habitation seats before the flooring vynal was fitted over them. Even the rear shelf between the two cupboards by the rear window is warped. These are just some of the issues we have encountered.
What has been equally frustrating is the warranty process. If you purchase privately, even with warranty remaining, it appears extremely difficult to have warranty work carried out. Swift can only be contacted by email, with no telephone support available. When you are spending close to £100,000 on a motorhome, not being able to speak directly with someone is very disappointing.
Our first warranty issue involved the external awning light, which had developed water ingress. I attempted to make a warranty claim while the three-year warranty was still valid but initially received no response despite several attempts to make contact. When I eventually received a reply, it was from a girl named Daniel I was informed that the warranty period had expired and that the claim would not be accepted. I explained that I had first reported the fault while it was still under warranty, and it had water ingress but I received a firm response stating that the decision would not be changed and she would 100% stand by her decision. Very abruptly. I still have the email.
We then discovered damp in the garage, which led to another lengthy and frustrating attempt to obtain warranty support. I contacted numerous Swift dealerships around the country, but none were willing to carry out the work because we had not purchased the motorhome from them. In the end, I had to pay nearly £3,000 for the repairs myself.
More recently, the front Perspex panel beneath the sunroof has warped to the point that it can no longer be secured properly, and the Perspex panel on the habitation door has also come away. It feels like one fault follows another.
We struggle to see the value of paying for annual habitation checks solely to maintain the warranty when, in our experience, obtaining warranty repairs has been so difficult. It has reached the point where we have decided not to continue with them nor have a pointless hab check done. "whats the point"
This motorhome was meant to be something we could enjoy throughout our retirement. Instead, much of our time has been spent dealing with faults, repairs, and trying to navigate the warranty process. We have owned the Kon-Tiki for just one year and have only managed to use it twice, with the remainder of the time spent waiting for repairs.
Overall, we are extremely disappointed with both the quality of the vehicle and the level of after-sales support we have received. We are now considering part-exchanging it for an A-class motorhome from another manufacturer.
We will never ever own another swift

Wow what a brilliantly organised and helpful company.
I only wish everyone was like that.
Dave came over to us at Birchington and did a fantastic job.

Nothing too much trouble and really helpful and professional.
Ten out of ten definitely.
Our little dog Lola loved him too!

Swift Engineer called today to look at few issues we reported on our new static caravan. Phil could not of been more helpful, sorted issues out very quickly and a couple of other issues he was not made aware of previously. These were also sorted, so very pleased with outcome. Mr McPhee

I have a Swift Bordeaux static caravan, which I bought in August 2025. I love it. As is often the case there were some snicks which needed rectifying. I did wait a little while for an engineer to come but yesterday Andy W came to sort them out. What a lovely chap. So polite and helpful. He sorted the problems listed and then helped with the toilet which was humming and trickling and even put up a picture. I am very pleased with the work he has done and now my van is perfect. Thank you Andy W

Dave and Phil G arrived to replace a ceiling panel in my static holiday home. They were very friendly and polite throughout, explained the process and moved all furniture and rug out of harms way. They did a fantastic job of work, explained their progress, cleaned up after themselves and replaced all items as they were found. Thank you guys, you are truly valuable assets to the Swift group.

I had the pleasure of having what I would say the best service engineer's Swift have working for them. I have worked with customers all my life so I know how stressful it can be for the fitting teams to go to site and sort out problems.
Dave & Steve were on site at 8am spoke to my wife explaining what was going to happen they never stopped working for 5 hours. The Campervan seats were fully cover up before works was started. When the Warranty work was finished They even hoovered all the van.
This service team are a credit to you and your business.

If you could please pass on my greatest thanks

Dave

I was informed by Swift that my Carrera campervan required a maintenance check on the overhead lockers.
Arranging for two Swift engineers to visit my address and carry out the maintenance check.
Dave and Steve undertook the work in a polite and professional manner, going above and beyond in their care and attention to detail.
Providing an exceptional service.
Shoutout to the Swift Group for promoting this level of excellence
Steve M

Excellent visit from Steve and Dave to rectify fitting of overhead lockers.

Had a home visit from Steve and Dave to check our Carrera 194 for a possible fault, they were incredible. Friendly, accommodating and helpful. Cannot fault their work ethic and professionalism. A credit to the SWIFT badge.

Great service from Dave and Steve who dealt with a service recall on our Carrera 184 at our home. Much better than taking it back to a dealer. Thanks

I have recently purchased a second hand Swift Conqueror 580 2022 last month. Had a few teething issues with the van including some command problems. I was in contact with a chap called Alistair at Customer Support. I cannot recommend this chap more highly. Very efficient with exact answers and help. Very quick to reply to emails and nothing seems to be to much bother to him. Even sent me some spare parts. My experience has been excellent. Thank you Alistair. ( PS Not related or sponsored by him. 😝)

Andy W came to fix a few issues in our Swift static caravan. Andy was very thorough and fixed all of the items. An extremely hard working and knowledgeable engineer and a really nice guy. Thank you Andy for your work today. Michel & Carol