Customer service team went above & beyond
When I moved into my apartment, my lettings agent was unable to get a reading from the SW Energy meter (as it's an unusual meter). I asked for advice at the front desk, where everyone was really helpful, but they were also unfamiliar with the type of meter in my apartment. Jessica in the Customer Services department at SW Energy took the time to work out how to get an accurate reading to ensure that I was paying for actual, rather than estimated, usage. Jessica and the rest of the Customer Services team were friendly and helpful throughout and really went above and beyond to help with my enquiry. Jessica also helped me to make the switch to paperless bills, saving a little money every month while being a little more eco-friendly. She made dealing with a fiddly life admin issue so much easier than it would've been. Also, the excellent communication across the team meant no wasted time on the 'phone. I'm very grateful to Jessica & the team for all their help this year.