This is the only time i wont use superdry again. The coat i ordered was far to big for me, i thought the size would have been perfect, it was, nt. I tried for hours to get information for returning ab... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Outstanding service Having recently bought a Superdry jacket on line, I was having difficulty with the zipper As I was in Truro today I took it into the Superdry store and was immediately offere... Vis mer
Great service from in store at Truro, served by a young man, didn't catch his name, but so very helpful in ordering my jacket for home delivery. Many thanks
Easy on-line purchase and pick up in store. Could have return it there and then with no hassles, but didn't need to. Great quality hoodie, SuperDry clothes are always well made, great price in the sal... Vis mer
Informasjon om virksomheten
Om Superdry - Truro
Skrevet av virksomheten
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensKontaktopplysninger
10 Pydar Street, TR1 2AY, Truro, Storbritannia
- 01872 263531
4,0
Bra
38 anmeldelser
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Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Everything was so easy
Everything was so easy, online and when I had to return an item to the store. Thank you.
25. november 2022
The Truro team are fantastic!
A big shout out to the team in the Truro store, especially to Evie, with some help from Caitlyn. My partner picked up some merch and went to pay with the gift card I got him over 2 years ago (at the start of the first lockdown). Sadly it had expired (understandable, given the length of time, but as my partner was given this when stores were closed, he put it away until he could use it, but forgot), but it still had £100 on it. Evie decided to call Customer Service and arranged for a new gift card to be given to my partner. Too many places adopt a "computer says no" attitude. Evie understood the situation (who would want to lose £100) and obtained the best possible solution for us. Really great service, thank you Evie!
3. oktober 2022
Anmeldelse skrevet uten oppfordring
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
The shop assistant was very good
The shop assistant was very good, product very good, delivery could of been quicker maybe
2. august 2022
Svar fra Superdry - Truro
Hello,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so we're really pleased that everything has gone smoothly. Thanks so much for taking the time to give us your feedback.
Superdry Care
Purchasing online or in store
Purchasing from Superdry online is so straightforward. My goods arrived quickly with email updates to let me know my order was received, despatched and when it would be delivered. Also easy to return by post or online if the item was too big or small and receive an exchange or refund. My son wears superdry clothing all the time and we are both very happy with the quality of the product, style and durability.
26. juli 2022
Svar fra Superdry - Truro
Hello,
Thank you for sharing your feedback with us. At Superdry, we want our customers to have a really positive experience, so we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Superdry Care
Perfect fit for me
Perfect fit for me, needed a lightweight jacket for the summer especially when going out if there's any light showers.
1. juli 2022
Svar fra Superdry - Truro
Hello,
Thank you for taking the time to give us your feedback. We always do our best to give our customers a positive experience, so it's really good to hear that everything's gone well. Thanks so much for your review and comments.
Superdry Care
Although the item I wanted was not…
Although the item I wanted was not available in the local store the assistant offered to order it for me on line and have it delivered to the store as the usual carrier is unreliable in rural areas. Great. However, when the confirmation email arrived it showed the wrong colour and size of the item I ordered and indicated that it would be delivered to my home address. I had to contact the local store who arranged for the error to be corrected and the correct item arrived one day later than anticipated and I was able to collect it from the store.
13. mai 2022
Really helpful staff and lovely clean…
Really helpful staff and lovely clean changing rooms.
28. mars 2022
My order
I ordered from the shop in Truro on Wednesday & received my jacket by Saturday. First class. Wish everyone else were as quick.
4. mars 2022
fast delivery
1. januar 2022
The extra mile.
We returned to the Truro store to exchange an item. The staff couldn’t have been more helpful, offering us a no-question refund. We did however find alternative items, one of which required ordering by post. I received it the following day. Excellent service all round.
31. desember 2021
Great hoodie
As usual, the quality of the hoodie is outstanding. It is a very nice, dark raspberry colour with a subtle logo. It comes up small- I'm a usually XL but had to order XXL.
20. desember 2021
I did not receive the money on the last
I did not receive the money on the last return on October 11, they confirmed that they received the product, but with the return money harder ...
Order number SUPERDRY_25888497
I mention that even today I did not receive the money in return
24. november 2021
Anmeldelse skrevet uten oppfordring
Staff in my local store where very…
Staff in my local store where very helpful. I was able to order item and have it sent to my home. The item fitted well and is good quality
25. juni 2021
Excellent service and quality products
18. mars 2021
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