StovesAreUs Anmeldelser 

Absolutely loved my Kettler purchase from StovesAreUs. Delivery arrived well wrapped and all in excellent condition.
Very pleased. Thank you 😊

Great service, quality product and the best price online!
Advice I was given online was spot on before I made my purchase. It arrived next day as ordered. Delivery was excellent and was kept informed.
All in all a great online company.

Nothing to fault. Ordered and delivered as per schedule. Arrived well packaged and protected

Very good service. I phoned up and they answered quickly, agreed to price match and then emailed me 3 or 4 times very quickly to make sure I got what I wanted. Would definitely use again and recommend. Thank you for being good!

Really helpful fast delivery and product in perfect condition

Good service
Good Product Knowledge

Delivered when promised - good product easy to assemble

Simple to use website with clear descriptions. simple delivery, even to a remote location. And a product that performed as it was meant to.

Fist rate!

Would have given 5 stars but delivery was a little bit too long

Good price and query about confusing messages from courier were answered in a prompt and friendly manner. Also technical query was answered quickly and knowledgeably.

Quick and easy to order, slight delay on stock but came before the given restock date. Thank you

Excellent in every way. An informative website, friendly and knowledgeable customer service helpline when we had a query, and prompt efficient delivery. Heater excellent too!

Great price, delivery within a couple of days, good quality

RESPONSE TO STOVESAREUS:
Thank you for your response, but your explanation is legally incorrect and misleading.You claim your collection partner charged you for a "wasted journey." This is entirely false. Your drivers did not make a dedicated journey for the old stove; they were already at my property to successfully deliver my new cooker and extractor hood, which I accepted. No independent journey occurred.Under the UK Consumer Rights Act 2015, retaining a full £60.00 fee—which covers the physical labor, transport, and recycling costs of a disposal service you never performed—constitutes an unlawful and disproportionate penalty charge. You cannot legally charge 100% of a service fee for a service that was completely unfulfilled, especially when no separate mileage or travel costs were incurred for the uplift.Consumer Advice Scotland (Case Ref: 00133559) has already reviewed this and confirmed your business is in statutory breach of both the Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024. As you have refused to resolve this amicably, this matter rests with Trading Standards, and the Royal Bank of Scotland Specialist Disputes Team is currently processing the manual Visa Debit chargeback.

I ordered a new cooker and extractor hood from StovesAreUs
Refusing a £60 refund for a service they NEVER provided – Appalling customer care!
Review Body:
I ordered a new cooker and extractor hood from StovesAreUs, paying an additional £60 for an old appliance uplift/disposal service. The delivery drivers arrived and successfully delivered my new items. However, because my old stove was not yet disconnected, they left without taking it.The drivers were already at my property to drop off my new appliances, meaning StovesAreUs did not incur costs for a separate "wasted journey." Yet, they are stubbornly refusing to refund my £60, greedily keeping 100% of the money for a physical disposal and recycling service they completely failed to perform. They even falsely claimed to my bank that I "changed my mind" to avoid paying me back.
I have formally escalated this to Consumer Advice Scotland who have confirmed that StovesAreUs is in explicit breach of the Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024 for keeping funds for unperformed services. This matter has now been officially referred to Trading Standards for a full investigation, and my bank is manually processing a Visa Debit chargeback.
Absolutely shocking behavior from a company pocketing money for work they didn't do. Avoid this retailer if you expect fair treatment or lawful business practices.

I ordered a Kettler storage box from StovesAreUs. The price was great and the box looked nice and modern. Ordering was easy and delivery arrived on time. Unfortunately, the type of storage box we ordered had a lid with two separate sections which needed to be fixed together. This section of the box failed as the lid leaked when it rained and the cushions inside got partially wet. The box was not fit for purpose so we contacted StovesAreUs and asked for a refund. StovesAreUs had to contact Kettler about the problem with the box. We had to confirm to Kettler that the box had been put together as per manufacturer’s instructions which it had been. Unfortunately it took just over 7 weeks to resolve this matter and we are now refunded. Throughout all of this StovesAreUs communication via email was excellent. I kept the communication going with StovesAreUs as they were the ones communicating with Kettler as all I wanted was my money back. I don’t know why StovesAreUs couldn’t authorise the refund. I don’t really know why Kettler couldn’t make a quick decision on the refund as that particular storage box was not fit for purpose. I don’t know if I would order from StovesAreUs again as I would not want to experience this type of situation again.

delivered on time easyto assemble performs as described

Quality product, delivered on time.

We had to have a return as fire was damaged but the return service was very well organized and did not cause us any hassle or charges would highly recommend this company for service thank you all

Timely delivery good product and value for money. Just waiting for cooler weather to use my new stove.

This product is top value for the money,and the after sales communication was fantastic, we'll happy