Stoneacre Motor Group Anmeldelser 17 525

The service was impeccable never in my life have I ever been told so many lies from Lukas and the manager Stephan. I never received the nissan juke I purchased. Was promised week after week with lies after lies. No correspondence I had to phone and or go down to the showroom. Eventually got a refund in two parts!!
I wouldn't trust this company and wouldn't advise anyone to go to stoneacre in Basford Nottingham. My complaint is going to the top, the way I was treated from February through to April

This version pulls no punches. It shifts from "unhappy customer" to "active warning to the public," painting the dealership as a parasitic entity.
0/5 STARS | WARNING: PROFESSIONAL THIEVES IN SUITS
Headline: THEY ARE STEALING FROM CUSTOMERS. DO NOT ENTER.
If you’re considering spending a dime at this establishment, just walk out into the street and set your wallet on fire—at least that way you won't have to deal with the disgusting, bottom-feeding snakes who run this place.
THE SCAM:
I "ordered" parts that some of them I wanted to cancel 5 minutes after I ordered and they didn’t let me !
Some of them I cancelled next week and they never provide me with receipts even I ask them multiple times . After weeks of being ignored and lied to, I finally canceled the order. These parasites had the absolute gall to steal 25% of my money as a "restocking fee."
RESTOCKING WHAT?! You never shipped the parts! You never even HAD the parts! You are charging me a 25% "incompetence tax" because your department is too dysfunctional to fulfill a basic order.
THE MANAGEMENT:
Adam Clough and team from Peterborough running this circus are absolute cowards. They hide behind fine print to justify what is, in plain English, larceny. They don't make their money selling cars or parts; they make their money by baiting people into orders they can't fulfill and then pocketing a quarter of the refund. It’s a legal shakedown, and they’ve turned "customer service" into a predatory grift.
THE VERDICT:
This place is a cancer on the community. They are dishonest, unethical, and morally bankrupt. To the owner: I hope that 25% you stole from me was worth this review, because I will make it my life’s mission to ensure every person in this city knows exactly what kind of predatory vultures you are.
IF YOU SEE THEIR LOGO, TURN AROUND. IF YOU’VE GIVEN THEM YOUR CARD INFO, CANCEL IT IMMEDIATELY. THEY ARE CRIMINALS.

Ask for highlander. Got respond from Beth. Later been bombarded with emails from that company.
Fed up with behaviour like that toward the customer.
Sound like they are desperate.
Wouldn’t like to deal with them.

Stoneacre Blackburn was amazing for me as my car was in trouble! Tracy was kind and considerate and went above and beyond to help me get my car back on the road which was essential as I live in a rural, outreach location. I thoroughly recommend their excellent service and am taking out a monthly plan for my Twingo with them moving forward. Huge thanks Tracy!

We went to test a car after having a phone call with the local dealer. However, we could not test the car becuase there was a recall on the battery. They apologised and asked us to come back another day, we agreed we would come today. They confirmed over the phone yesterday. This morning they cancel the appointment with 30 mins notice stating the "car was sold overnight". I called to request an explanation, when I said they had been unprofessional, she said that they explained we could have reserved. I can assure you they did not explain this neither to me or my husband. Maybe it is for the best, given the bad reviews on after sales customer service...
What could have been better? 1st- have the car ready to test if you are advertising it and if you ask people to come and test it. 2nd- be clear and transparent, explain the process in writing to ensure nothing is missed. 3rd-be accountable and take responsibility instead of telling us late that we did not reserve it (and hang up the phone). All the best.

I recently part exchanged and purchased a pre-registered MG S5.
The price and deal offered was good value compare to Scottish dearlerships.
Billy & Daniel were very efficient with the communications, they made the whole process smooth and stress-free. 5 stars service. Thank you very much, It was a pleasure doing business.
I would highly recommend Stoneacre Middlesburg.

We bought a new MG S5 Trophy Long Range EV from the Hyde branch. We saw an advert on the salesman's desk for a dashcam and enquired about it. We asked if it was specific to MG cars and were told that it was and that it was recommended by MG. We paid £600 for the dashcam as an accessory, expecting a top of the range dashcam. What was fitted, however, was a Nissan dashcam which retails at £100. It was poorly fitted with wires sticking out. When I asked for a run-through of how the dashcam worked, I was told that it wasn't possible because none of the salesmen were familiar with it. That was apparently also the case for the men in the service department. I was told to read the instructions on the box instead. I phoned Stoneacre Head Office to lodge a complaint, and was told that they couldn't do anything because I had agreed to pay the £600. (Obviously not realising it was 6x the going rate - I should have done my research beforehand, but I was pressured into buying the car quickly as the deal "might come to an end"). The dashcam supplied was a lower end dashcam and barely fit for purpose. We were not given any technical specifications beforehand, nor given any alternative models or upgrade alternatives to higher spec dashcam. Honestly I feel scammed and it was definitely mis-sold. Stoneacre have made little to no attempt to call me back. My next step is Citizens Advice. My biggest mistake was trusting the salesmen.

The worst car company I’ve ever bought a car through. The pushiest sales people in branch (one literally ran after us when we left as we wanted to have a think before we bought) and also whenever you need to book in for a service or an issue with your car. Booking a car service and trying to be up sold 3 different ‘recommended additions’. I was sold a car that had been ‘checked and made ready’ for me which cost me £40, for the tyre light to come on immediately, which resulted in me paying £220 for 2 new tyres; I then had to chase for over a month for a refund with multiple people at the branch passing me on to other contacts. Avoid if you can.

Service off my car brilliant 👏
Lovely polite friendly professional Staff on service desk

I had a great experience buying my first car thanks to Jack, D. From start to finish, he made the whole process smooth and stress free. He took his time in helping me find the exact car I was looking for, without feeling any pressure.
He was always happy to answer any questions that I came to him with, Definitely a great experience and would recommend others to purchase a car from Wallasey Stoneacre. Lovely staff!

I had an amazing buying experience with Stoneacre. I found a car on their website and placed a reservation, and from there the process was smooth and professional. Maya sent me a detailed video review of the car, followed by a call to go through the finance options.

I mainly dealt with Tom and Maya, and I have to say Maya was fantastic — I asked a lot of questions, and she answered everything quickly, clearly, and efficiently. The whole experience felt easy and well organised.

I would highly recommend the Northallerton branch to anyone looking to buy a car.

A no pressure experience, with the ability to view a range of vehicles

Easy, helpful , instructive,
Callum made our experience extremely pleasant, no hassles no worries everything done

Excellent service. Helpful and informative.

Joe was very attentive and patient and worked very hard to find us the right car. He had a lovely manner. It was a pleasure doing business with him.

They go above and beyond so friendly I am very happy with my experience there I wouldn't go anywhere else

Great experience. Friendly helpful staff

I recently bought a brand new Cupra Born from Stoneacre Peterborough and couldn’t be happier with how everything went. From start to finish the whole process was straightforward and genuinely enjoyable.
Aaron, the salesman, was brilliant — knowledgeable, friendly, and never pushy. He took the time to explain everything clearly and made sure I was comfortable at every stage. Ryan, the manager, was just as helpful and approachable, which really added to the overall experience.
There was no pressure at all, just honest advice and good communication throughout. It made a big difference compared to other dealerships I’ve dealt with in the past.
A great team and a smooth buying experience. I’d happily recommend Stoneacre Peterborough to anyone looking for a new car.

Visited Stoneacre in Nottingham for a full gold service.
After receiving a huge checklist of thing that were supposed to be checked, it was laughable. It was quite obvious the lost had just been ticked with the majority of things not checked. The wheel locking nut box had not even been opened. I looked at the bottom of the list it said service book stamped. First thing I checked was the service book when I notice the locking wheel nut had not been out the box. No service stand in the book. When booking the car in online, it said courtesy wash and footwear vacuuming, this is the 3rd time my car has been in and it's never been done.
I recieved a phone call when my car was on the ramp, the biggest concern they had was a smearing front window wiper blad, that actually is perfectly fine, the would change it for £50, along with a £200 air-conditioning service and an £80 wheel alignment that we're recommended. If i didnt have a warranty I wouldn't be coming back. Concentrate on the service not upsetting.

Very disappointing experience with Stoneacre.

My service plan wasn’t applied, and the only explanation was that they tried to call me—despite me being deaf. This shows a clear lack of consideration for accessible communication.

I was then passed between Stoneacre and EMaC to resolve the issue myself, with no real ownership taken. I’ve also received none of the correspondence they claim was sent.

Overall, poor customer service, no meaningful aftercare, and a lack of accountability. I won’t be returning.