Staffords Anmeldelser 

Summary: Machine not fixed, phone calls not answered, machine sent back missing parts, confusing booking process, collect from wrong location and general chaos.

I purchased a Delonghi coffee machine which stopped working after a year. I decided to use the official repair centre (Delonghi website points this company). Big mistake. Booking a repair is confusing and unclear. The company picked up the coffee machine and all parts, claimed they fixed it and sent it back missing the key parts (like where you put the coffee). Speaking to someone in customer services took ages. No one answered the phone. No one replied to messages. In the end I had to speak to some poor lady in finance (she was more helpful that the other staff). Eventually I sent the machine back to be looked at again. It came back but stopped working after a few weeks. I sent it back again. There was confusion with picking the machine up and they went to the wrong address. Despite already being on the system, I got no correspondence about my repair or any notification that my machine had been sent back to me. I am told that there is nothing wrong with my machine. It seems the time I spent outlining the problems on the phone have been ignored. This company is just a joke. They pay no attention to detail, get things wrong all the time and don't bother to answer the phone. Shame on you Delonghi for pairing up with this company.

Awful, they have taken close to 3 week to repair a Tefal vacuum which is in warranty, no updates at all, poor communication, I chased again today and they promised to call back before 4pm with a replacement / resolution - spoke to Harry, it is 1817 & nothing! CASE NUMBER 00658072

They repaired a beer pump. Got collection and drop off date wrong. They returned the pump with parts missing so it is unusable. I was told by three separate operators that the missing parts were on their way. But still nothing. Have now given up as they don't answer the phone or respond to messages. Crap.

Arranged a coffee machine repair and made an upfront payment of £125.
The collection date came and no DPD time slot was received, I had to call and chase - there had been some kind of miscommunications between Stafford and DPD but I hadn't been informed and nothing had been rescheduled in the meantime.
This happened another 2x before the machine finally got collected.

The repair was done within reasonable amount of time, but the coffee machine was sent back with one of it's parts missing - without it, the coffee machine is still unable to function. I have since been trying to call and email but receiving any responses.

The advisors themselves are reasonably nice and polite, however the service itself is appalling. I would never use Stafford again and highly recommend that others find an alternative repairs centre.

Coffee Machine had problems. Manufacturers guided me to Staffords.
Then my problems really began. Collection arranged for repair after fee of £125 paid.Box provided had cushioning on one side missing. We were not allowed to put our own cushioning. Machine came back filthy dirty and damaged where the cushioning was missing. No work completed report included. Rang. Arranged another collection. Returned looking as if it had been cleaned but still has issues. Most of the damage had been worked on but not all. No work sheet. Gave up and still having issues. £125 in the bin. Very shoddy company.

Poor experience. Staffords organised a collection off me for a set day for some repairs to be done , no one turned up that day , they are don't bother to let me know about it.
When machine was finally collected and repaired ,it's came back to me very dirty and damaged .