Squire's Garden Centres Anmeldelser 

Very disappointed with the new breakfast menu at Squires Reigate on Sunday 24th November. I ordered the avocado and poached egg on toast, but when it arrived the eggs were fried and there was a layer of fat from them on top of the avocado.
I was advised there was an issue with one of the rings on the hob, but they would try & do poached eggs.
Ten minutes later it came with some lovely looking poached eggs, but unfortunately they presented it on the original toast & avocado, so a) the toast was cold & soggy b) the avocado was still coated in fat and so rendered inedible. It returned for a refund & I won’t be returning again.

Disappointed at the Reigate Squires cafe yesterday, Friday 22nd November. It was freezing cold everyone was still wearing their coats. We changed tables several times trying to find a bit of warmth, the radiators are inadequate for the area and were only tepid. Apparently staff were provided with electric heaters that morning but hadn't had instructions or time to do anything with them as they were so stretched having to do many tasks. It was only when we went to the managers office that they were put in use but totally inadequate to heat the area.I had phoned to book a table for us and our friends, we had both travelled a great distance to meet up at this cafe and it nearly spoilt our day but being with friends helped us to grin and bear it. One lady was serving at the counter, clearing tables and serving tables. A male member of staff in the preparation room I could see was wearing his coat whilst preparing sandwiches, how they ever got a '5' for food hygiene I will never know. Seats were dirty and stained and the whole place needs a refurbishment from what we could see. The floor was broken and had at one time been stuck with tape to prevent accidents but that had pretty much worn away. We will definitely not be going there again, however, surprisingly the fish and chips were fine thank goodness and I think this cafe definitely needs a review of health hygiene, more staff and a speedy refurbishment. If we could have gone somewhere else we would have but having travelled for 2 hrs to get there we couldn't bear the thought of trying to find somewhere else.

A really well stocked garden centre with a great cafe. The family all love spending a few hours here browsing the shop and the kids particularly love the pet shop.

Woking cafe - on the 13th November, my sister and I stopped to have lunch at Squires Woking. The food was below average, very disappointing. The special of the day was over cooked, pastry was rock hard and had excess fatty content in the pie. Carrots were overcooked and dehydrated, mash was gloopy. The overall appearance of both, was that of a badly overcooked microwave meal. Only given 2 stars as my sausages weren’t as awful as the rest of the meal, otherwise it would be one star. Won’t go back again which is a shame

Waited at entrance nearly 10 minutes. Another 15 to place an order for 3 hot drinks. After another 20 minutes, we walked out. Poorly run and managed having worked in hospitality for some time. Won’t be visiting again, they are not that cheap either. Sarah Squire needs to sort out the management teams

Review for Badshot lee branch

Really poor fish knowledge with the staff. The the skinny lad had absolutely no clue and fish introduction to tanks. When he stopped pontificating to me about fish, that's where I jumped and educated him on fish care, tank introduction and which fish can live happily together. This topic isn't subjective!
If you are going to run a tropical fish department, pay proper wages and stop employing kids that know absolutely nothing.

This review is for the Stanmore branch and, in particular, the 'Pets & Aquatics' section. We've bought tropical fish from there, on and off, for a couple of years. The staff are knowledgeable and check that the fish they sell you are going to a suitable 'home' by asking pertinent questions about your aquarium set-up and existing occupants. I've kept tropical fish for over 50 years so can spot when sellers are just going 'through the motions' - these folk have been well trained and actually care! They have a good selection of fish that are very well kept. No sign of dead fish mouldering away at the bottom of their tanks, as you often see at other outlets. The fish are also more likely to be of a decent size and are offered at a very competitive price. They give a 48 hour guarantee which we have had to call upon just the once - yesterday. Being caught, transported several miles and then added to a new tank is very stressful for fish, so the occasional casualty is to be expected, unfortunately. We contacted Squire's Stanmore online, offering to send pictures of the two dead fishes (Rummy-Nose Tetras), and were promptly contacted to arrange a refund. The other ten Rummy-Noses are doing fine, you'll be glad to hear.
So, overall, it's very hard to fault Squire's Stanmore when it comes to tropical fish. Thoroughly recommended.

Went to Woking squires for lunch. Shocking service and so disorganised with clearly not enough staff! Asked for water which never arrived. They got my order wrong for lunch so had to send back. Food is of very poor quality reminded me of the type of food you get on an airplane. Had to call someone to take our order or we would have just been left.

Late morning on Friday the cafe at Badshot Lea had two staff, one taking orders and one acting as barista. I say "acting", as observation showed she had little clue what she was doing.

Many tables were littered with the detritus of previous diners, and there were trays on the floor. The returned tray rack was full (and was still unemptied when I left).

On ordering one latte I was handed a pager! That was a first, but clearly not unconnected with the tardy service from the "barista".

15 minutes later, my pager started flashing and I collected the coffee.

It was a cappuccino not a latte!

I could not be bothered to complain and have wait another 15 minutes for the correct drink, so we left ... and we will not be going back, despite having shopped there for tens of years.

Thought I would treat myself to a breakfast of poached eggs on toast. Was really looking forward to it but unfortunately my eggs were stone cold.
Not a nice experience. Last time we ate there, the rolls my wife were given were covered in mould.
Don't think I will be going back again.!

I recently visited Squires 'Cheals' Garden Centre, Crawley, with my Mother and my Sister and their little elderly, blind, dog in her little doggy pushchair. We had been around the garden centre and gathered a trolley full of plants, but when we went to the cafe, we were refused access. We couldn't sit outside because we can't sit in the sun and they wouldn't allow us to put an umbrella up because it was a bit windy, so when we asked to sit in the restaurant we were told no dogs allowed! It was a Thursday afternoon and almost empty, but even with the doggy pushchair they wouldn't let us in! What harm would it have done? Why can't they have a dog friendly section like a lot of other places?

Hersham squires garden centre
Difficulty in contacting them directly to make a complaint
Lunch on the 6th July table booked for 12.30 Served at 1:30
1 Drinks order wrong
2 ran out of sausages on child’s menu
3 delay in fourth persons order others had finish when it arrived
4 minuscule portions
5 service poor
For this I paid £58,73 I am 78 been using squires all my adult life disgusted

Squires Cafe Reigate
My husband and I often spend quite a bit on plants and then pop in for lunch at the cafe in Squires Reigate. Unfortunately the food has gone badly downhill. I usually have the Allotment sandwich which is basically a cheese, onion and tomato toastie with a small green salad, at £9.99 not cheap but it was so nice I could never resist it. It was poor the last time I had it around a month ago but I put it down to a one off.

Well today I had to send it back twice, I bit into it and it was like biting into two carpet tiles aka dry brown bread. On opening it up, and showing the counter staff, a member of the serving staff said "we've been told to cut back" they then brought me another, I promptly opened it in front of the "chef" and said no, it's not good enough. She said "we have to put in a designated amount of cheese" I could not see more than 10 grams at best with 1/2 slice of tomato and some limp onion. I have a 400 gram block of cheese at home for around £3.50 so how much mark up are they expecting? They gave us a refund but while my husband had cod, chips and peas I sat there with nothing. They did not appear to want to remedy the situation. So Squires have not just lost out on cafe customers but we will also not be popping in to purchase plants, pots, cakes, sweets, cards etc . What a silly decision someone has made, the cafe was quite empty today on a Friday lunchtime, normally it would be hard to get a table. I wonder why? We will be going elsewhere, there is plenty of other places.

I purchased 2 Koi one of which died within 4-5 weeks cost £40. Water sample requested and tested ok. Replacement fish refused and directed to 48 hour replacement window which is contrary to Consumer Rights Act. Bailey and manager were only prepared to give 50% off to a customer that has spent 100s - remarkable short sightedness over £20 and here i am leaving a review. Farnham Badshot Lea Centre.

Terrible service waited ages for food.waiter said he was too young to take order for wine. Asked him 3 times to send somebody who could take order. No cutlery. We went up and fetched our own cutlery. Prawn cocktail had 3 black prawns in it. One person ordered roast chicken. Served chargrilled chicken breast with vegetables all cold. Never again.

My husband and I called into the garden centre this afternoon only were we unable to find staff to make plant enquiries we then made the mistake of deciding to have a cuppa. I’ve NEVER seen such poor impolite service. After waiting 25 minutes to place an order we were told it would take 40 minutes for our drinks (we had only ordered hot drinks). We decided not to wait but whilst we were there we saw no fewer than 4 other parties give up and leave. The place was quite untidy , the manager looked really unkempt and several tables needed clearing SORRY but we won’t be returning!!

Online purchase of trellis and seeds. Excellent service - fast delivery from their own cheerful and helpful driver. The seeds arrived in the post carefully packaged on the same day and a total spend of $66 incurred no delivery charge which was very reasonable. Delivery slot was 10.00am to 1.30pm so I didn't have to spend long waiting at home for it. Products were fine, the trellis was sturdy and in good condition.

1- Website says "opening time" Christmas Eve 10.30. Got there soon after and people were leaving already. I asked cashier what time they were open, she says 10 am but cash tills don't open till 10.30. Why on earth not put that on the website??
2- Wow I can't believe how over priced everything is!
3- Only 2 cashiers with a lot of people queuing up, one of the cashier tells her queue that she has to close because she needs to go to the car of the customer she was serving. Everyone moves behind the queue of the only other till. Then after a few minutes another cashier opens up, so everyone having already changed tills loses their place in line twice. Then the cashier came back from the carpark and opened her till again. Why on earth couldn't the cashier who was closing, wait until someone came to take over her till, or better still why couldn't someone else go to that shopper's car?

Squires Stanmore cafe is frequently very cold at this time of year. The place always seems dirty and the floor looks as if it goes for weeks without anyone sweeping it properly. We went a couple of weeks ago in mid-afternoon and were turned away as they were "not accepting anyone for 30 minutes" - no additional explanation given. They often have menu items unavailable - no beans on the breakfast menu recently! Beans come in tins, so surely they can have an adequate stock?? Looking at the comments on here, it would seem that similar complaints are made about various branches, so it would appear that no one at senior level cares very much. Let's see if anyone responds to this to say they're going to take action. To their credit, I should mention that several of the staff there are very nice, and do their utmost to make amends for what I assume they see as organisational failings.

Squires Woking Cafe bar:
Just had Christmas lunch at Squires Littlewick rd Woking and it was excellent. This was my 3rd Christmas party in December all at local venues and it is by far the best. Food was top quality and the service very friendly and attentive.
Would definitely recommend