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I was happy service. 😊

There was a long wait for booked appointment. Was given private prescription for eye ointment but when I went to pharmacy was told it wasn't needed as cheaper to buy without one.

With regards to GP appointments I have always had a very positive experience. Sometimes I have noticed that it takes longer to get an appointment, but this has improved again recently and I can usually get a next day appt. I have always found the GPs very helpful and thorough. There are some I prefer but that’s always the way with Drs you see. GPs are happy to give you referrals for what you need or feel you’d like to get investigated. I can’t comment on any hidden costs as my healthcare is paid for by work and I have a yearly limit that covers most everyday investigations. But this is a paid private service and additional tests, investigations etc will cost further. Great if you want quick access to a services like blood tests or ECGs which are reasonably priced. Can be very costly for eg imaging, surgery or long-term consultation. The app can be a big buggy with the login and could be more user friendly, but I find it generally reliable and easy to use.

Very good service. Booked from my phone with a few clips. Doctor was very professional and explained everything in great detail.

Blood kit arrived quickly with easily understandable instructions and it was very easy and quick to make a video appointment with a doctor afterwards to discuss the results. My only problem was trying to get enough blood to fill the necessary tubes. A pinprick on the finger was definitely not adequate and in the end I had to make a small cut with a sharp blade!

Used the nutritionist on the app as i was struggling to lose weight. I explained that I have ASD, ADHD and also cannot walk 10k steps a day without pain in my knees and hips.
I got told to eat 1600 calories a day and walk 6000 steps but 2 months later, no weight had been lost (or gained). I have simply been told since that I shouldn't cut more calories but i just need to walk more (which i can't. Currently on 6000-7000 steps daily, and do yoga 3 times a week).
I also asked for no prepare-ahead meal ideas due to the ASD/ADHD as those can be overwhelming. I just needed simple yet healthy. All i got sent were leaflets where you had to prepare ahead or there were 10+ ingredients that take a lot of preperation. I haven't used any of the recipes.

I stopped going to the nutritionist. I also found my BMR is 1360 calories which meant 1600 is my maintenance. I have since cut down to 1400 and finally losing weight.
Really disappointed as I thought a nutritionist would help to meet you where you are and help you adjust, not set a standard that would cause me pain or help me with neuro-friendly suggestions. It made me feel absolutely crap about myself.

After trying to get a gp appointment for over a month with my local doctors, I was shocked how quick I could have an online appointment- the next day. The doctor I spoke to was knowledgeable, friendly and helpful.

I was pleasantly surprised with my interaction with the out of hours GP service. I had a prescription ready to collect within one hour of my original call made to 111. Very professional and prompt service and I have honestly nothing negative to say. Overall very happy with the service.

Quick to get video appt but Dr gave incorrect diagnosis and issued prescription which cost £8 and would have been taken for shingles which I didn’t have thereby risking unnecessary side effects and medication I didn’t need.
No in depth looking into it, just took one look and prescribed. Unlikely to use again on present encounter.
Email today 23/2/26 asking for review , appt was 5/11/25. Very odd.

Further details sent by email as requested below 24/1/26

I had a back injury that hadn’t cleared in a while so used the service. Got an appointment with the physio the next day. Physio was easy to talk with and recommended a series of exercises for the next few weeks that sorted the problem. Both the physio and the app that guides you through the exercises were great.

The app was easy to use and there were plenty of appointments offered. The doctor I spoke with was very helpful and gave good advice. Would recommend.

Prompt, accessibly and knowledgeable consultation focussed on the results of the screening blood tests.

Excellent advices and time spend more the legat minute 15.Bless you Doctor Radhika.Xx

Easy to book appointments & easy-to-follow reminders/log-in process, great shorter counselling sessions with a professional, kind counsellor with targeted focus.

Great experience overall.
Quick results received.

Got what I needed but the doc hardly gave me 5 mins of his time.

Simply the most atrocious service. Tried to order a health kit via the HSBC app. Error message each time. Tried all the troubleshooting from customer service, who in the end stopped responding to messages when they could not find a fix. Absolutely disgraceful

Got the invite from HSBC, downloaded their app, and unable to login. Contacted squarehealth 2 months ago, been told to bear with them. A month ago followed up, and they told me again “please patiently wait until we look at the matter” no response since. Going to contact HABC directly

Easy to make appointments and GPs have been useful in signposting my family and me. Saved a lot of time and love the flexibility of the portal.

Very good experience, knowledgeable and helped me progress through to seeing a specialist quickly