Sport & Leisure Anmeldelser 

Svar fra Sport & Leisure

15. sep. 2026

Hi Carl,

Thanks for taking the time to leave your review. We're glad to hear the forks arrived quickly and, most importantly, that you're happy with the product, although we're sorry to see the overall experience resulted in a 1 star review.

We would like to clarify what happened with your enquiry. Your question on 4 September regarding the mudguard mounts on these forks was passed directly to our product team so that we could physically check the item and provide you with an accurate answer rather than simply guess. Unfortunately, by the time this information had been confirmed, we could see that you had already gone ahead and placed your order.

We're also sorry to hear you had difficulty reaching us by phone. At particularly busy times our phone lines can all be occupied helping other customers. We appreciate that this can be frustrating, but with a few incoming lines there will occasionally be periods where we're unable to answer every call immediately.

Regarding returns, we'd also like to reassure you that our returns process is designed to be quick and straightforward, with the process available directly through our website. While we understand your concern based on the time taken to answer your specific product question, the suggestion that returning an item would be a nightmare is fortunately not reflective of our returns process or the service we provide.

We're pleased the order itself was dispatched quickly and that you're happy with the forks. If you need anything further, please email us at info@sportandleisure.com and we'll be happy to help.

Thanks,
S&L Johnny

Svar fra Sport & Leisure

8. sep. 2026

Hello José,

Thanks for your review. The €45 paid was the international delivery charge for shipping your order to your destination. This cost is based on the international shipping service, destination, parcel size and weight, rather than the type of outer packaging used.

We package each order according to the item being sent. Where a protective mailing envelope provides more than adequate protection, we will use this rather than adding an unnecessary box, which can also increase the size and cost of international shipments.

We always aim to package orders securely while keeping our international delivery costs as competitive as possible. If you need any further help with your order, please email us at info@sportandleisure.com and we'll be happy to help.

Thanks,
S&L Johnny