Met Jordan for an exchange today and his customer service was fantastic since when we met first yesterday. I’ve now got a new replacement to try out and I’ll be delighted to deal with Jordan again in... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Mo was absolutely fantastic, I had a small hiccup with the dealer and he promptly solved my issue. He gave me a lovely temporary vehicle and fast forwarded my appointment with hyundai
Selskapet har svart
Anees best customer service nice chat friendly environment anees help me talk my language he helps me lots of things great job well done
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Management need to listen to their staff call, most of them respond as if they just woke up from sleep and your disturb them by call, just today we called like 4 time, no empathy at all. Giving wrong... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.
Kontaktopplysninger
393 Edgware Road, Cricklewood, NW2 6LN, London, Storbritannia
- 0333 016 4311
- hello-uk@splend.com
- www.splend.co.uk
4,5
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Helen was amazing both visits great…
Helen was amazing both visits great customer service thankyou.
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was excellent brilliant staff…
Eti was excellent brilliant staff thanks for your help with onboarding
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Hassan was very efficient
Hassan was very efficient, good service
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Sanny
Sanny, Helin and Nadim was outstanding. They worked as a team to sort my issue out and got me going into my car with ease.
30. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
great customer service from Nadim
30. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Unhelpful customer service
Unhelpful customer service. I'm waiting for the car for 2 months and I paid deposit £2000/. No one answer the call and never call me back. Bad service do not trust.
30. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Dear Customer unfortunately we have been unable to confirm your identity and have asked for more information as soon as we hear back from you we can address any concerns you may have.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Amazing service from Nadim
30. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was perfect got me the jaecoo 7…
Eti was perfect got me the jaecoo 7 onboarded it was perfect thanks for your help eti
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex was great
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was very very good very happy with…
Eti was very very good very happy with new car thanks eti
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Collect my car from Jordan today he was…
Collect my car from Jordan today he was polite and friendly easy to talk to
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Helen was great support throughout my…
Helen was great support throughout my car exchange. Great service and will recommend
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was fantastic fast and efficient
Eti was fantastic fast and efficient
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Great experience
Mr. farhad and Sanny both were very helpful to replace car very quickly with big smile.
Thank you both for help.
Arif
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Jordan made the process easy for me to…
Jordan made the process easy for me to sort out my uber account and informed me about the process to complete
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was perfect thank you for the…
Eti was perfect thank you for the onboarding to the eqe car looks amazing fantastic service
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex was great
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Nadim was very helpful
Nadim was very helpful. Great customer service
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I strongly do not recommend Splend and…
I strongly do not recommend Splend and their business partner Kwik Fit Stevenage based on my recent experience.
One week before my MOT appointment, I went to Kwik Fit Stevenage and asked them to check and measure all four tyres on my vehicle. I was told that both front tyres needed replacing. I then asked them to book my MOT for 18 May.
On 18 May, I attended my MOT appointment at Kwik Fit Stevenage. The MOT passed, but I was told the front tyres were at 2 mm and needed replacing immediately. However, I was then informed that the tyres were not available because Splend wanted budget tyres ordered instead. I was told to return on Wednesday 20 May.
I stopped working and returned for the appointment on 20 May, losing both time and money. After waiting around 15–20 minutes, I was told the tyres had still not arrived. I asked why nobody had informed me by phone beforehand, as I could have continued working instead of wasting my time driving there and waiting. They apologised and told me to come back the following day.
Then, on Thursday morning while I was working, Kwik Fit Stevenage called me again to say the tyres still had not arrived and that the next available appointment would be Saturday 22 May at 10:30.
At that point, after already losing time twice and having appointments repeatedly cancelled, I decided I could not continue driving with tyres at 2 mm tread depth while carrying passengers. I was not prepared to risk being stopped by the police and receiving 3 penalty points per tyre because of delays caused by Splend’s business partner.
Splend told to Kwik Fit that I I wanted tyres straight away I had to pay £.80 extra for each tyre.
I therefore replaced the tyres myself at my own expense, paying £80 per tyre, and sent the invoice to Splend. Splend then refused reimbursement simply because the tyres were not replaced by Kwik Fit.
The problem was created entirely by Kwik Fit, which is Splend’s business partner, not mine. My responsibility ends when I pay my weekly rental payment on time every week — which Splend is always happy to collect immediately.
Very disappointing experience and poor support for drivers who are simply trying to stay safe, legal and continue working.
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Dear Roberto,
After reviewing your account, we would like to point out that the legal limit for tyre tread depth is 1.6mm. Therefore, with your tyres measuring 2mm, this would not in any way impede you from driving the vehicle.
You mentioned that Splend would only authorise budget tyres. This has always been the case; however, customers do have the option to upgrade, provided they cover the additional cost themselves.
Regarding the tyres being out of stock, I can only apologise on behalf of Kwik Fit.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Dette er Trustpilot
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