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Specs Collective Anmeldelser 129

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TrustScore 4.5 av 5

4,4

Brillegrossist
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Took an order for frames they didn't even have, and then later cancelled it without notice or good explanation. These guys seem like shady reselling drop shippers that take an order and then hope to... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Beautiful high quality frames and smooth transaction. Very competitive pricing. My glasses were exactly what I wanted. Packaging was first class. Thanks for using UPS. Communication was excellent rega... Vis mer

Vurdert til 5 av 5 stjerner

Superlative service--Oliver will actually text you back at 10pm. He was able to order a discontinued Mykita frame for me that the Mykita store couldn't get! Item arrived, perfectly wrapped, by ma... Vis mer

Vurdert til 5 av 5 stjerner

Everything was perfect! The specialist, Oliver, was very kind and patient emailing me back and forth regarding the availability of the mykita studio frame I wanted which was out of stock everywhere. H... Vis mer

Informasjon om virksomheten

  1. Brillegrossist
  2. Klesbutikk

Skrevet av virksomheten

Here at Specs Collective we have a thing for hand-made eyewear. You can feel the love and care that goes into each handcrafted piece as you hold it in your hands. We offer a curated selection of independent eyewear brands from around the world. Our eyewear lines offers unique-original styles, uses top tier quality materials, and is all hand-made.

Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

129 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

My new sunglasses

My new sunglasses were delivered as quickly as possible. They were very well packaged and survived the long journey to Germany perfectly. I'm very happy with them. Thank you :)

9. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Original order was discontinued

Original order was discontinued. Oliver called me and we changed to a different color same frame. Arrived today and they are super. Put my lenses in and I’m good to go. Thanks for all the help Oliver!

27. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great experience working with Spec Collective!

I’ve worked with Spec Collective several times, both to purchase specialty sunglasses and to have them repaired. Each time, they’ve been responsive, knowledgeable, and easy to work with. The customer service has been consistently excellent.

21. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Buyer Beware

Purchased a pair of Matsuda frames. Received the frames without a certificate of authenticity. It was clear that they have sent these frames out a number of times based on the the address labels they covered up. I immediately called and they said they would send me one???!! Very suspicious. You do not sell Matsuda frames without the certificate of authenticity. Specs Collective would not reimburse me shipping for misrepresenting Matsuda. Will never recommend this company.

1. desember 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Specs Collective

Thank you for your feedback. We're sorry to hear about your experience and want to address your review.

We are an authorized Matsuda retailer, which can be verified directly with Matsuda - North America. When you brought the missing certificate to our attention, we immediately offered to have Matsuda send it to you directly or include you on an email confirmation of our authorized retailer status. We also offered a full refund if you preferred to return the frames, which you chose to do and received promptly.

We use new packaging materials for every order. Any additional labels on the box would have been applied by the shipping carrier during transit, which is common practice when packages are routed or processed through their facilities.

We try our best to structure our business in a way that makes purchasing frames online easy, but also have to balance costs. While customers are responsible for return shipping, we offer free shipping on all orders to the U.S.

We stand behind every product we sell and work exclusively with authorized brands. We wish you the best in finding frames that work for you.

Vurdert til 1 av 5 stjerner

No delivery

I ordered frame on Nov 04 but no delivery by Nov 29,2025 without reasonable response.
It is the worst case.

29. november 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Specs Collective

Hello Kyung, thank you for taking the time to review our business, and I sincerely apologize for your experience with this order.

Your order had to come from Canada to the U.S. and unfortunately got stuck in customs. A replacement was then shipped, but was lost in transit by the carrier. We take full responsibility for this situation and have processed a full refund for your order.

This was an extremely unusual series of events and does not reflect our normal service standards. We truly regret the frustration and inconvenience this has caused you.

If you have any further questions or concerns, please feel free to reach out to us directly.

Vurdert til 5 av 5 stjerner

Beautiful frames and professional customer service

Beautiful high quality frames and smooth transaction. Very competitive pricing. My glasses were exactly what I wanted. Packaging was first class. Thanks for using UPS. Communication was excellent regarding the shipping for my frames since these are boutique products and not a commodity quick ship product. I really appreciate the good customer service.

12. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

商品がVeryGood

本日、無事に商品が届きました。
掛け心地も良く非常に満足しております。有り難うございました。THANKS😃

20. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

You probably won't get glasses

Took an order for frames they didn't even have, and then later cancelled it without notice or good explanation. These guys seem like shady reselling drop shippers that take an order and then hope to hell they find someone that can send the glasses... I would never shop here again, and would strongly reccomend that actually wants to recieve the product they ordered so the same.

24. august 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Specs Collective

Hello Daniel, thank you for taking the time to review our business.

As we communicated in our email, the order that you placed was cancelled because the frames were no longer available. We notified you the next business day after your order was placed.

We do our best to keep our inventory updated, but availability can change quickly. We sincerely apologize for the inconvenience and would be glad to assist you in finding a similar pair.

Vurdert til 5 av 5 stjerner

Specs Collective has been a great…

Specs Collective has been a great source for my favorite eye glass frames, especially hand-made, high quality brands that are not available, locally. They offer an excellent selection at a reasonable price, including free delivery. And their customer service is exceptional.

13. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Wonderful Matsuda 1033 frames

Specs Collective was great to work with, starting with Oliver from customer service who went above and beyond to contact Matsuda to find me the sold out frame I desired. The price was great and delivery was prompt. The Matsuda frames design, fit and finish are a work of Art. Thank you so much!

7. juli 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Happy! Thank you!

It was easy to work with Oliver, and my glasses are perfect - I am so happy with the chance to customize these frames with the right lenses for me. The selection is also super fun to browse. Would gladly work with Specs Collective again! Thank you!

1. juli 2025
Anmeldelse skrevet uten oppfordring

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