Specsavers Anmeldelser 

Bad attitude from the person conducting test.Couldnt speak properly so I couldn't follow the instructions. Horrendous customer service.Bad form in Portlaoise

Bought two for 1at pecksavers Tuam, within 8mnts an arm fell off both pairs. Brought them back too the shop,all the would say is they would give me new ones for half price as it was not a production fault that was it,I took my specks home said no thanks, am now considering legal action because of specksavers guarantee the lens on both were scratched despite their scratch resistant pledge.Their
sales technique are also a total con with add ons buyer beware is big time here, used to go to specksavers Galway problem free.

rang for appt receptionist took details of medical card pps number.
recieved letter from social welfare to say i was not entitled to eye test under prsi.
i asked for under medical card but person who took my details cant have looked or been bothered to see i was a medical card person who for last 9 yrs have used them by medical card
when i rang to speak to a supervisor the person would not let me explain and kept interupting me so i asked 3 times to let me finish she then accused me of raising my voice and put phone down on me.
rang back to again to speak to someone else only to be told no one else could chat and i would get a call back tomorow or later and again put phone down.
reported to head office and complaint logged.
never use them again due to rude staff and unprofessional attitude of staff

On a recent visit to Specsavers, Galway the staff in the Optical section could not have been more pleasant, forthcoming and helpful. They volunteered information and answered questions in a polite and friendly manner and were a pleasure to deal with.
However, my experience in the Auditory dept was not as good. I was told that I have moderate hearing loss but no information was volunteered as to what exactly this meant, how it might progress, which ear was worst affected and what my future options might be - there was no discussion whatsoever. When I made a return visit to find out more, nobody came out to speak with me - a message was sent back that I would receive an email which duly arrived containing the same information along with a chart showing the relative performance of each ear. Not immediately realising this ( I missed the tiny writing at the bottom which detailed it ) I went back to the store to ask and was greeted by a desk person in the most offhand manner who appeared to barely restrain her irritation at my apparent stupidity.
Overall, not a pleasant experience and one I won’t repeat.

It took almost an hour for assistant to process my eye prescription. When my glasses arrived the prescription was wrong. Returned them today and again the wrong prescription. Extremely poor service and no apology forthcoming despite spending €450. Will never use this company again.

Having used Specsavers in the UK and always been very pleased with the service and products, I was hoping for the same in Bray. Alas I am very disappointed. Firstly my husband ordered 2 pairs of glasses but one pair was presented with the wrong lense prescription and had to be re made and just a couple of months later one of the lenses fell out! I also ordered 2 pairs of glasses, the prescription sunglasses were ok but having specifically requested a graduated tint on my everyday glasses and being reassured that it would be possible to have this as per my previous glasses obtained in UK, this was not done when I went to collect them and I was informed that Specsavers do not provide graduated tints 🤷‍♀️Why wasn’t I told this at the point of order? Waste of time and money. We will NOT be returning to Specsavers .

Citywest store tried to upsell me on the OCT scan twice after I'd already declined it. Also my new frames were going to cost me twice what they did last year. When I said I would shop around, I was presented with two further lower prices. Lost all faith at this point and felt I was being fleeced at every turn.

Be aware that the OCT scan is optional and you can refuse.

***You can go in and get your free PRSI test and leave with your prescription and get your glasses elsewhere or online (as I have now done) for a fraction of the cost.***

I did complete the feedback survey with my negative experience and have had no reply or contact from Specsavers to date.

Returned hearing aids £2,995 for refund on 21 May. Audiologist (Laura) said she wasn’t authorised to process refund but I would hear from finance department in approx 2 weeks. I phoned Boscombe branch Friday 6 June (2 weeks and 2 days after no calls) and Maria assured me that someone would get back to me about refund. Nothing. Is this customer care? What’s happened to Specsavers? Guess I will have to ring again tomorrow. So stressful.,

235 euro for an eye test and one pair of glasses. they said something about the lens needing trimming and that costed from 50-100 euro I took the 50 euro trimming. and for that price even if i got a second pair it would cost me 450 euro. the lady that was helping me and the optician were good but pretty much spend my Thursdays Pay check in one trip that day.

I went to Specsavers Blancherstown store to collect my contact lenses and the staff there only gave one box to me (which should be 2 boxes for both eyes). After that I went back to the store and called many times in the next month but their stuff is always either busy or just not helpful at all! I waited for another month but still haven't got my lenses which I should be getting 2 months ago! Very unprofessional services!

Plus the staff insisted I needed to book another eye test but when I got to the store they told me I don't need one and it has been cancelled. I said 'you should at least give me a text to notify me' and the staff said 'there's nothing we can do'

Will cancel the contact lenses home delivery service! Will never go back to Blancherstown store

I got vouchers for safety glasses from my employer, but they still took my PRSIs even though vouchers covered eye test as well and I told them I don't want to use PRSI when they rang me.

Weird & unhelpful experience in Specsavers in Dawson street. Bought a pair of glasses where the lens kept popping out. A small repair required & these things happen. I asked to drop them in & get them tightened. They insisted that to repair them I stay in the shop while they did this??????. When I explained I had other committments & would like to drop them in & come back. They said they do NOT allow this & that I had to stay in the shop while they xsent it to their workshop to tighten them. They would not or could not explain the rationale for this ..repeatedley stating it was " policy". What an unecessary, unproductive, waste of my time & crappy customer experience. 4 of us in the family with glasses we are not coming back faced with & I could not recomend this rigidity & poor customer experience to anyone

Went to collect new glasses from Stillorgan during my lunch hour. I was waiting so long, I was told the reason for the delay was everyone was on their lunch including the Opticians. Only when I complained about all the staff being on lunch together did they send someone out to me. Don’t go into Specsavers Stillorgan on your lunch, as no one will be there to serve you.

I bought two pairs of glasses in Specsavers in Dundalk. The sunglasses the sales woman recommended are Salice 838RW Blue mirror which I purchased. Unfortunately the lenses got scratched and now after several visits to the shop and dealing with different sales people they said they cannot supply the lenses. The lenses clip on. It's a disgrace that Specsavers sell a product and cannot supply spare lenses. The sales staff do not seem to know much about the glasses they are selling.

I initially got 2 pairs of reading glasses, the lens kept falling out from day one. I bought them back, the member of staff just tighten the screw, the lens fell out again..I asked what they could do to fix them, the staff member just shrugged her shoulders. Extremely unprofessional. 2 weeks later my husband ordered 2 more pairs ( against my wishes) using nasty plastic frames. When my husband went in to collect them, the staff member was very snappy and demanding to know if they had texted him. He told them no, he had phoned them. The staff quality, and the quality of the glasses/ lens has fallen hugely over the past few years. Specsavers inn Waterford... AVOID!

My parents were each charged €25 for an OCT scan in the Castlebar store. The issue is that the staff members didn’t explain what the OCT was, and that there was a fee. It states on the website it is optional, however, they were never given the option. I noticed the charge on their receipts and they told me they didn’t ask for a scan, nor were they told that a scan was being performed. When they complained, a staff member said the sight test is €55. It clearly states on the Specsavers website that a standard sight test is up to €30 and that the OCT is an additional scan that can be booked for an extra fee. This is extremely underhand and despicable, bearing in mind that they are charging people money without advising them that it is optional and that it is an additional charge on top of the sight test. They got their money back but please be aware of this underhand sales tactic.

It's become apparent that all Specsavers are not the same. I could not believe how rude and dismissive the staff were to concerns about their service. I will never return and would advise people to use another branch or a different provider. From reading other reviews, which I wish I had in advance, it seems I'm not alone in this opinion. I recommend a review of staffing and enhanced customer training, you should be trying to build a customer base, not trying to extract as much money as you can from each person.

Had an appointment for a hearing test with the Clonmel branch. Kept waiting nearly 30 minutes. The test was carried out on a machine with tangled wires and really appeared pretty outdated compared with the audio booth. selected an aid and made an appointment for the following Saturday. When I rang to cancel I was told there was no such booking. I have had a poor experience with this firm in connection with glasses with inferior lenses and fitting, giving me headaches, subsequently correct by an excellent specialist in Dublin in the past.

All three of us in my family visited Specsavers at Mahon Point Cork City. From entering the premises,to having our eye tests and then selecting our frames to go with our designated lenses. The whole experience was completed in a professional and well managed manner. As a long time specsavers customer, I compliment the staff at Mahon Point for their treatment of myself and my family on the day. Would highly recommend the branch to anyone who is thinking of getting specs in the future.Also the aftercare I received on a subsequent visit was beyond compare in these days of hurried and quick service in retail premises in 2025. Customer Centered Service always is appreciated.

Luke at the Sligo location was beyond helpful and overly accommodating great experience