Really helpful, went above and beyond! She helped me with some gift voucher errors I had and also because I mentioned I was pregnant, she rand up the spa to check if they had pregnancy safe treatment... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I initially booked a break, unfortunately it transpired those dates were unavailable. I dealt with an outstanding Customer Experience Exec. (Kaya). She was courteous, professional and answered al... Vis mer
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Disappointing service . I couldn’t book online as I needed to check my Spa Breaks account balance . So I waited until my call was eventually answered. The balance is actually £556 - the value of a... Vis mer
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I was having a nightmare trying to book a spa day for 10 hens. I replied to the WhatsApp function on the website and I’m so glad I did as Corinna stepped in and helped sort everything out… within a fe... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Kontaktopplysninger
4,4
Enestående
21k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
do NOT use this company
do NOT use this company. they are deceptive and use extremely sketchy tactics in their business activities. i recieved a voucher for my birthday for 2 specific treatments, no monetary value was outlined anywhere on the voucher. i went to book the specified treatments on the voucher and was told i owed additional money. when i reached out to customer service, i was basically told that i was shit out of luck, as the cost of these treatments has gone up since the voucher was purchased and that this is part of their terms and conditions. to sell vouchers for TREATMENTS and then turn around and say that they are actually for a monetary value and it’s out of their control of prices go up is extremely deceitful to the person that is purchasing the voucher. my brother selected treatments that he thought i’d enjoy and purchased the voucher thinking he was gifting me the treatments, not a thoughtless gift card.
7. juli 2026
Anmeldelse skrevet uten oppfordring
Very fast response despite it being a…
Very fast response despite it being a weekend. Bianka was helpful. Thank you
4. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spabreaks.com
Hi Jane,
Thank you for taking the time to post your review.
It is good to know that you received a swift response to your enquiry over the weekend. Bianka will be pleased to hear that her assistance was helpful to you.
We appreciate your feedback and your thank you.
Kind regards,
Anthony - Quality Assurance
Bianka in customer service was…
Bianka in customer service was incredibly helpful! Made an error in my booking and she assisted with speed! Very happy customer!
4. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spabreaks.com
Hi KB,
Thank you for sharing your experience with us.
Booking errors can be very stressful, so it is reassuring to hear that Bianka was able to step in and resolve the issue for you so quickly.
She will be pleased to know that her fast and helpful service made such a positive difference to your experience.
We appreciate you taking the time to leave this feedback and hope you have a wonderful time on your upcoming break.
Kind regards,
Anthony - Quality Assurance
I would strongly advise others to think…
I would strongly advise others to think carefully before booking through SpaBreaks.
We booked a spa break weeks in advance as a special surprise. Then, just a few days before our stay, my partner received a call to say that our chosen spa had been "overbooked" and that we would need to choose an alternative. He felt under pressure to accept one of the options offered because of how close it was to our booking date.
When I found out, I contacted the original hotel directly. To my surprise, they confirmed they still had availability for the same dates at the same price. We therefore booked directly with the hotel instead.
When we contacted SpaBreaks to cancel, we were told we couldn't because we were within their cancellation period. The problem is that we had not yet received our hotel confirmation or any information setting out the cancellation policy before this point. It is extremely unfair to rely on terms and conditions that had not been clearly communicated.
The customer service was incredibly disappointing. The staff were dismissive, unhelpful and unwilling to look for a fair resolution. Escalating the matter to a manager made no difference—they showed no empathy, took no responsibility for the situation, and offered no reasonable solution despite the circumstances.
The whole experience left us feeling misled and treated unfairly. Had I not contacted the hotel myself, we would never have known that our original booking could still have gone ahead. Instead of taking responsibility for the confusion, SpaBreaks simply hid behind their cancellation policy.
This experience has completely undermined my confidence in booking through SpaBreaks again. I would recommend booking directly with the hotel or spa wherever possible to avoid unnecessary stress and poor customer service.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spabreaks.com
Dear Shervorn,
Thank you for leaving us a review. We always appreciate receiving customer feedback.
We have requested further information from you via Trustpilot, as we have been unable to identify your booking from the details provided. Once we have this, we will be able to give you a more informed and personalised response.
Kind regards,
Anthony - Quality Assurance
Disappointing service
Disappointing service . I couldn’t book online as I needed to check my Spa Breaks account balance . So I waited until my call was eventually answered.
The balance is actually £556 - the value of a voucher I was gifted at Christmas. However I was wrongly informed that my balance is £496( the value of a spa break I cancelled in March due to hospitalisation) if I hadn’t been on the ball I would have been £60 out of pocket . My advice : do your sums and don’t take the word of Spa Breaks call operatives
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spabreaks.com
Dear Sir or Madam,
Thank you for sharing your feedback. I am very sorry to hear about the confusion regarding your account balance and the frustration this caused during your call.
We always aim to provide precise and dependable information, so it is disappointing that you were given the incorrect figure. I am glad you were able to spot the discrepancy, but you should not have had to double-check our calculations to ensure accuracy.
It is likely that my colleague in our Sales Team referred to your previous booking for 10th April 2026 and quoted the balance available from that cancellation without appreciating that the April booking had been completed using a voucher that still has a balance remaining available for your use.
To clarify your account, I can confirm that you have a credit note to the value of £98.00 which is valid until 04/03/2027 and the balance of £60.00 remaining on the original voucher which is valid until 25/12/2026.
We appreciate you bringing this to our attention so we could address it and improve our system checks.
Kind regards,
Anthony - Quality Assurance
Communication with Sophie was friendly
Communication with Sophie was friendly, helpful and professional, looking forward to our overnight spa experience later this year.
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spabreaks.com
Dear Andrew,
Thank you for taking the time to share your experience with us.
It is wonderful to hear that your communication with Sophie was friendly, helpful, and professional. Our team always strives to provide a high level of service to ensure the planning of your break is as smooth as possible.
Sophie will be pleased to receive your kind words, and we hope you have a thoroughly relaxing and enjoyable overnight spa experience later this year.
Kind regards,
Anthony - Quality Assurance
Great service
Had to call as I had a gift voucher that wouldn’t work online. Jessica was very helpful, polite and friendly. She sorted us out & we are now looking forward to a great spa break.
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spabreaks.com
Hi Claire,
Thank you for sharing your experience. Online voucher issues can be frustrating, so it is wonderful to hear that Jessica was able to step in and resolve the matter so efficiently for you.
She will be pleased to receive your kind words regarding her polite and friendly approach. We always aim to make things as smooth as possible when our guests need a helping hand.
We appreciate you taking the time to leave this feedback and hope you have a thoroughly relaxing spa break.
Kind regards,
Anthony - Quality Assurance
Very helpful and went out of their way…
Very helpful and went out of their way to find exactly what we wanted.
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spabreaks.com
Hi Lyn,
Thank you for your review. It is wonderful to hear that Sophie was able to assist you so effectively and find exactly what you were looking for.
We always aim to provide a helpful and dedicated service, so knowing that they went out of their way to support you is very rewarding.
We appreciate you taking the time to share your feedback.
Kind regards,
Anthony - Quality Assurance
Bianka was absolutely fantastic
Bianka was absolutely fantastic. Made a bit error for my partners birthday and Bianca helped me sort it out as quick as anything. Very helpful and friendly!
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spabreaks.com
Hi Liam,
Thank you for taking the time to share your experience. Booking errors can be incredibly stressful, especially when it comes to milestone events like a birthday, so it is wonderful to hear that Bianka was able to step in and resolve the issue so swiftly.
She will be pleased to receive your kind words regarding her friendly and helpful approach. We always aim to make things as straightforward as possible when our customers need assistance.
We appreciate your feedback and hope your partner has a brilliant birthday.
Kind regards,
Anthony - Quality Assurance
Drew made the booking very quick and…
Drew made the booking very quick and easy. Thank you for your help.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spabreaks.com
Hi Hannah,
Thank you for your review. It is good to hear that Drew made the booking process quick and straightforward for you.
We always try to ensure our service is as efficient as possible, and Drew will be pleased to know his assistance was helpful. We appreciate you taking the time to share your feedback.
Kind regards,
Anthony - Quality Assurance
Stress free booking
I was having a nightmare trying to book a spa day for 10 hens. I replied to the WhatsApp function on the website and I’m so glad I did as Corinna stepped in and helped sort everything out… within a few WhatsApp messages the day was sorted. 🤗
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spabreaks.com
Hi Rachel,
Thank you for sharing your experience. Booking a spa day for a group of ten is no small task, so it is wonderful to hear that Karina assisted you via WhatsApp and took the stress out of the planning for you.
We always aim to make things as straightforward as possible, and I'm glad she was able to get everything sorted out for the hen party so quickly.
We appreciate your feedback and hope everyone has a fantastic time at the spa.
Kind regards,
Anthony - Quality Assurance
had an online chat with Jessica HACK
had an online chat with Jessica HACK - very helpful - did what i asked for and provided clear details
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spabreaks.com
Hi,
Thank you for your review. It's wonderful to hear that you had such a positive experience during your online chat with Jessica.
She will be pleased to know that her assistance was helpful and that she provided the clear details you needed. We always aim to make our support as straightforward and effective as possible.
We appreciate you taking the time to share your feedback.
Kind regards,
Anthony - Quality Assurance
Thanks Drew! Excellent WattsApp feature
Excellent WattsApp feature! So easy to communicate with a real person! I dealt with someone called Drew who went above and beyond to help!
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spabreaks.com
Hi Josh,
Thank you for sharing your experience. It is great to hear that you found our WhatsApp feature convenient and easy to use.
Drew will be delighted to receive your kind words about his assistance. We always aim to provide personal and helpful support, so knowing he went above and beyond for you is very rewarding.
We appreciate you taking the time to leave this feedback.
Kind regards,
Anthony - Quality Assurance
Excellent service and very helpful in…
Excellent service and very helpful in getting me all sorted for my overnight stay in July at the Belfry with massage treatment and meals all booked.
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spabreaks.com
Hi Perdeep,
Thank you for sharing your experience. I am delighted to hear that you received excellent and helpful service from Karina when arranging your overnight stay at the Belfry for July.
Our Spa Experts are always happy to make all the arrangements to suit customers preferences.
We appreciate your feedback and hope you have a thoroughly relaxing and enjoyable stay.
Kind regards,
Anthony - Quality Assurance
Fantastic customer service
Fantastic customer service. Jessica in particular was amazing. Highly recommend.
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spabreaks.com
Hi,
Thank you for your review. I am delighted to hear that you experienced fantastic customer service and that Jessica in particular was amazing. It is wonderful to know you highly recommend us and we'd be delighted to assist you with your next spa booking.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Anthony - Quality Assurance
Easy and efficient personal service
Easy and efficient personal service, spa itself was fab too
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spabreaks.com
Hi,
Thank you for your review. I am glad to hear that the booking process was easy and included efficient personal service.
It is wonderful to know that the spa itself was fabulous too, with over 550 spa partners across the UK we'd be happy to recommend a perfect option for your next booking.
We appreciate you taking the time to share your feedback and hope to assist you again soon.
Kind regards,
Anthony - Quality Assurance
Really helpful
Really helpful, went above and beyond! She helped me with some gift voucher errors I had and also because I mentioned I was pregnant, she rand up the spa to check if they had pregnancy safe treatments, and because I couldn’t access some of the thermal suite due to being unsafe for pregnancy, they offered me an additional mini treatment instead which many spas don’t offer! Great service!
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spabreaks.com
Dear Gursharn,
Thank you for taking the time to share your experience. I am delighted to hear that Charlotte went above and beyond to assist you with your gift voucher query and to ensure your booking was perfectly tailored to your pregnancy.
It is wonderful that she was able to liaise directly with the spa to confirm their pregnancy-safe options and secure an additional mini treatment for you in place of the thermal suite. Providing that level of care and reassurance is exactly what we aim for.
I hope you have a thoroughly relaxing and enjoyable spa break.
Kind regards,
Anthony
Quality Assurance Analyst
They have been so helpful and I’ve now…
They have been so helpful and I’ve now booked a big group birthday trip for my mum
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spabreaks.com
Hi Leah,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Drew was so helpful and assisted with organising your group booking.
We’re always happy to help, and I hope you all have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
I had an excellent experience from Annie D
I had an excellent experience from start to finish. Annie was professional, knowledgeable, and communicated clearly throughout the entire process. Everything was handled efficiently, and went above and beyond to ensure I was happy with the outcome. The quality of the service exceeded my expectations, and I wouldn't hesitate to recommend them to anyone looking for a reliable and trustworthy company. Thank you for making the whole experience smooth and stress-free!"
27. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spabreaks.com
Hi Simon,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Annie provided such excellent service and efficiently assisted you with organising your booking. It's always pleasing to hear that the service exceeded expectations.
Our Spa Experts are very knowledgeable and are always happy to help. We hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Spa break booking
I initially booked a break, unfortunately it transpired those dates were unavailable.
I dealt with an outstanding Customer Experience Exec. (Kaya).
She was courteous, professional and answered all my questions with honesty and transparency. Her responses were swift, and I have now been booked on another break.
I would highly recommend.
Thank you very much for all your help in this matter and ensuring the whole process ran extremely smoothly
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spabreaks.com
Hi Ruan,
Thank you for your feedback. I am glad to hear that Kaya was so helpful when your original hotel choice was no longer available.
It's great to know that she was courteous, professional and responsive and assisted you with organising an alternative option for you to enjoy a well deserved spa experience.
We hope you have a wonderful stay.
Kind regards,
Anthony - Quality Assurance Analyst
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