Soundrop Anmeldelser 

They literally talk over half a year to take down music (maybe even longer as it is still not gone from every platform). The customer service is the worst I have ever experienced. They will assure you that stuff is done in 2-3 days and then it takes several months without any information. How about you stop lying to me and just give me a realistic estimate? well they basically stole my music as it is impossible to remove it now. I should never have left distrokid and I will return to them now. At least they have a working platform.

Uploaded and PAID for a song. PAID to upload! (???)
The website is absolutely ATROCIOUS on mobile, even exiting for 5 seconds will reload the page. This could just be my RAM, but its 100% Soundrop's fault that ALL of my track info (artist, wav file, etc.) gets deleted and restarted when the page is reloaded. Rediculous considering millions of websites save in real time, its not that hard to do! Do you need a new developer? Support is awful. I filled out all required fields and got to the very last step (lock & distribute) but upon clicking this it just closes the popup and alas, nothing happens. The help buttons (?) do not work on the mobile site (dont tell me you dont fully support mobile devices, bullsh!t. This site has been around for a couple YEARS this shouldnt be an issue. 1 star.

Great distributor. I made the mistake of setting a date too early and that's why it's still processing. I've used Soundrop in the past and had no problems.

Whatever you say, I still with Soundrops with pay $0.99/song although I have PRO plan somewhere else I could have used so I am torn in between great services of places that I am using. Each of them has their own unique services that I like so I use both places although I pay extra $. Other places I like is that I get to sign/sync placement my songs with them :-) which is very sweet that they discovered me. Things I like Soundrop are: 1/ My songs are on all music platforms forever (if I died, you never know when :-) I know my listeners can still listen to my songs I just want to be honest). 2/ I always have real human chat when I need them, also they email me with their suggestions you can tell because they are not copy and paste :-), they really put their thought on emails when they send me 3/ Monthly money wire to my account every month on time 4/ Raw nice report send to my email every month by country, by channel, by song etc... 5/ They send me confirmations on stores after they sent my releases and songs release on stores within 5 business days.

Soundrop don't have lots of stores like others but they are adding in, they don't have all services like others so depends on how you think important for you to use their services. If any changes on their services, I will update you guys.

5 month ago i had over 100k Streams on one song (per month) and they paid exactly 2.30$ .. it’s been soon a half year since there.. when do you think to pay us out?!!! The word „support“ doesn’t exist on that platform.. stay away!!

Eh, I set up many albums with them both when they were free, and now as they charge a small fee. they're usually very quick, but with my latest album, it's a mess, and after asking for a refund I haven't received one ....yet. The stats system is kinda off, they show a world map where all the countries are listening to your music,,... $20 here in France, $12 here in China,,, but you never see that money. I don't think s.d. is even aware of this, and now that I wrote this they'll probably delete that stat tool.... I never cared about the money much I just wanted to get my music out there, which worked, again up until my latest release... please refund me, so I can go back to cdbaby to release the album. Thanks.

PESSIMO. Evitatelo. Ho avuto problemi con l'uscita di più pezzi e ho deciso di passare a Distrokid. Un pezzo mi è stato bloccato perchè il featuring si chiamava Lem su Spotify e sulla copertina c'era scritto "Lem Baby". Un altro pezzo non è stato pubblicato per presunti problemi di copyright d'una copertina fatta da zero da un professionista che non aveva mai avuto problemi del genere (e pubblica da anni). NON SOLO! Se provi a contattarli ti rispondono dopo mesi ed è capace che ti pubblichino il pezzo senza avvisarti dopo avertelo bloccato per un mese...Se avete pensato a Soundrop per la distribuzione del vostro singolo o di un vostro album, fidatevi, non vi fidate. Esperienza personale.

I was using Soundrop since 2020. I never had issues with their tech support or problems with my releases.
Sadly starting 2022, my releases were delayed by 3-4 days which is really annoying when you already made your whole planning on your social media.
Then in this month (July by the time i'm writing this), I had a problem with my release because of matching audio (it was because I was using a sample pack acapella) and I said "okay i'll just message support since they usually take a day to answer", but I never got a response until this day (July 26th, 2022).

I tried to get an answer by using the live chat, but when I tried to, the bot said that "it wasn't available" not even on the business hours or days.

I also tried to get an answer via Twitter but the person behind the account told me and I repeat "Hi there, what's going on? Note that this is the social team, which is different from the support team." Meaning that they couldn't help me at all.

It's sad because I'm in love with what Soundrop offers against its competitors which are: Small fee to distribution, no extra fee to have your song up on streaming services and no YouTube networking (which is helpful for me because I want my music to be 100% free to use). But this bad experience of not getting an answer by the support and the excessive amount of time to approve a song is a super red flag to me.

In my humble opinion, go search another platform.

I have been with Soundrop since 2019. They are fast when delivering to stores, it’s about a week for most stores though they have less stores but they are adding in more stores. I also like their email notification to tell me that my songs are released. The only store did not go thru was the Pandora. I think I submitted myself, it went thru and Pandora is in Soundrop report for me as well. I always get paid on time or few days earlier which is a sweet surprise😃. I like the way they send my payment directly to my PayPal or bank. I also like their raw materials statement which they email me monthly. I know some people do not like their report but I do because I use their raw report to export to excel to PowerPoint for my own chart. Raw data is pretty cool by store by country by song etc… it is very clear report. I like the raw statement just the way it is; besides I just know they process the statement manually; I appreciate their human report😃. I often get their email response between 48 hours. I usually email them if I can’t find any tips from Sandra bots. They used to have the human real chat, not anymore; it may be shortage of staff during pandemic; but email works just fine for me. I will update pro and con along the way but so far so good, no complaints😃

The procedure is simpler than other sites for releasing the cover songs.
However, they neglected my songs for a month and didn't respond at all.
You will face only the auto response. Which means you won't be able to get paid at all even if something would go wrong.

If I could rate it zero stars I would have loved it these guys need to be taken down they are just thieves they locked my account and also said my release will be removed please stay away

I was using soundrop for about 4 years so i was a loyal user who chose to use their service as an outlet for my creativity until today where i received over a hundred emails notifying me that i had been locked out of my account and all of my music that i have ever released will be taken down and i will not recieve any revinue for my recent work (one track got over 250,000 plays). over my 4 years of being with them i have probably had over 500,000 streams but no more than £40 (gbp)
STAY AWAY. THEY WILL TAKE YOUR WORK AND THEORETICALLY BURN IT WHILST NOT PAYING YOU.

Devistated would be an understatement...

Their support is absolutely terrible. As long as there are no issues with your release, then Soundrop is fine. I've used Soundrop for a couple of years now, and it's been relatively smooth. But recently, I had an album go unreleased for 2 months. So this was my first run-in with their "support". Over the course of 2 months, I reached out to "support" on a weekly basis, and I received ONE response, about a month later. And they didn't even fix anything either. Eventually, the issue just solve itself, but I was still left completely in the dark and there was no communication whatsoever.

I started using soundrop in 2018. It used to be a decent distribution company. But when my second album was released, it came out 5 hours late. Small red flag but manageable. But I sent my album to be released on the 5th of January, to be released the 21st. Which was always been more than enough time. Here we are on the 28th. And they have evidently lost my release. Not to mention the fact that they used to be free and now charge, which wouldn't be a problem IF they knew what they were doing. I'm pissed.

This company is a scam do not use them.. I had my music removed and all my royalty's stolen. which was over $1000usd. My music was removed from the stores and my account was locked the day before payment was due. They told me to email them in 3 months and they never responded. They sent a email as if to taunt me by saying we need more information to pay you. then they sent a email following up from that one saying to disregard it. I have reached out to some lawyers to see what we can do here because they shouldn't be in business... This company needs to be trashed and they need to be sued.... they are a bunch of thieving hacking losers who have nothing better to do then to rip off hard working musical people.. they need to have their heads smashed in.. some one needs to trash them on YouTube and let all the facts be known.. no other distributor does what they do..

As a label owner I try different distributors to see what is the best / most reliable / fastest etc.

Suddenly I get of 1 artist a removal mail of Apple - although I have literally not even advertised on Apple at all. I have run Ad campaigns which are not cheap for Deezer. Bear that in mind + on top that they are one of the slowest to show Deezers stats (could follow perfectly in deezer 4 artist however Soundrop needs 4-6 (?) months before updating those in the royalties).

Well, 6 months have passed and guess what, out of the blue that mail that is has been removed from Apple, then account was locked on both artists, none of them received the mail actually and here we are. Not being able to even compare the statistics of Deezer for artist with the details on soundrop.

It's not only pain in the wallet because of my ads but on top of that because of them stealing the royalties I worked for with my ad team.

Big middle finger to you guys, karma will come for you.

Used to be good when it started out as Loudr.

Ive been using this site since February(bc i wanted to distribute my music for free) and today i went to distribute an album thinking it was going to be free, and i see i have to pay $14. What? this site is supposed to free what happened:(?

This company is terrible. I had distributed songs with them and right from the start we had some issues with song titles and youtube playlisting. They had other artists names on my songs under my Shazam and it took weeks to resolve this issue. I thought everything was sorted but it wasn't. They said they couldn't monetize my music on Tik Tok but they some how put it on there.

O.k Many months had passed my release had been in the stores no more problems. I have all my artist accounts up and running with the stores. like Spotify, Amazon, Apple and Deezer. I had no issues with the stores. but right before the 15th of the month when they were suppose to pay me for what ever streams i've had from what ever the period was. In this case it was for July and it said in my account i had $60 for that period. They locked my account on the 14th of the October the day before they were suppose to pay me for the streams i've had.

So i contacted them to see what the issue was. I checked all of my artist accounts. They were all working fine and i could log in and see how many streams i've had for that period. There was no issue with any of the stores. I doubled checked to see if the company was the issue or whether there was a issue at the stores. but there wasn't any issue at the stores. the distrbutor emailed me and said this.

"Upon review of the streaming activity on your release by Soundrop and/or our digital partners, it was determined that an excessive amount of streaming was being conducted from the same individual or computers. This is sometimes done by an individual to increase the visibility of their music. Unfortunately, this is also a violation of the terms of service of digital music providers as well as Soundrop's usage guidelines.

As a result of this, Soundrop has decided to remove your releases from our service. Any funds which have been accrued from abusive streaming will be unavailable for a payout as they have been determined to be fraudulent."

If this was true don't you think the stores would have done something about this? There is no issue with the stores and Soundrop is making this rubbish up and now they are saying they are not going to pay me even though they have recieved money that is meant for me. They will still recieve earnings from my music for August, September and October they have already stolen the money from July. They obviously are going to keep my money. They are stealing my money that was owed to me for my music.

If this issue that they are abusing is real. Then why wasn't something done sooner? They have basically waited the maximum amount of time to make sure they can rob as much money from me as possible. It's october and they are stealing $60 from July they waited till october to do that. And they will still collect money from August, September and October. Which is robery on there behalf. This is obvious not the first time they have done this. As you can clearly see from the situation that they know what they are doing. Why would they wait till the 14th of october to lock my account and say they aren't going to pay me? That's becasuse they are trying to rob not only July's sales and streams they are trying to rob all 3 months there after of sales and Streaming. They are trying to rob as much money from me as possible.

I have notified them that i will be taking legal action against them if they refuse to reach a resolution and pay me what i am owed and any for any cost's involved that it takes for me to resolve this issue. You can't just accuse something and then try play god and own the situation. When the only advantage in doing that is solely to benefit the business that is trying to own the situation. That is not how society works. I don't know what the money was from because they haven't sent out an statement with which stores have paid me for what plays etc and they didn't even tell me what streams they deemed to be abusive. This whole situation is just the most baltant form of robery from this distributor.

DO NOT DISTRIBUTE MUSIC WITH THIS PLATFORM. THEY WON'T PAY YOU. THEY WILL LOCK YOUR ACCOUNT THE DAY BEFORE YOUR SUPPOSE TO BE PAID SO YOU HAVE NO WAY OF TRACING DOWN THE BUSINESS. AND THEY WILL ROB EVERY MONTH THERE AFTER. THEY ARE SCAM ARTISTS. IT'S VERY OBVIOUS WHAT ARE THEY ARE DOING.

I will be persuing legal action against them.

DO NOT USE THIS COMPANY TO DISTRIBUTE YOUR MUSIC. THEY PROVIDE A FREE SERVICE FOR A REASON AND THAT'S SO THEY CAN ROB YOU.

As said below by real peapole, they are just thieves! block you under 20 box to keep your money...!
Sound robbed!