Solarzero Anmeldelser 

Polite, friendly and helpful staff who solved the problem I was having in a suitable and timely manner

My experience with SZ has been positive & professional since the installation of the solar system pre SZ liquidation.
Post liquidation, I have been extremely happy with the service and my power savings . Unfortunately I’m selling my home, and due to recent negative publicity and potential buyer feedback, I’ve had to exit the contract . Although a stressful situation, the SZ contract person - Apurva, has made the transition much easier. She has consistently provided excellent support and information . Great communication and very helpful, many thanks Apurva👍😃

Meme provided the technical information on our solar installation, as wanted and without confusion or additional requests. She explained the function of the "power optimisers" for the shaded conditions of four of the twelve solar panels installed on our roof. John

I was talking to one of the best customers service personnel I have even spoken to helpful great to understand his name is Ethan. I will be tell every one I know about this man. Awesome job mate

On the transfer of our Solar Zero Vinod was extremely helpful. The process was explained to our sales agent as well.
The process was very easy. Making us and the new owners impressed with how easy the transfer went. From the beginning of the installation the staff were impressive throughout our years with Solar Zero. Its such a shame the concept of the lease hasn't continued on to make it easy for people to access Solar .

Response to my enquiry was addressed quickly and professionally great service.

I had a question for the SolarZero team. Adi from Solar Zero Servicing answered my question quickly and professionally. Given the uncertainty I felt about the services that SolarZero was still providing, I was pleasantly surprised.

Despite all the negative comments re the current situation with SZ Servicing, I have to say I was pleasantly surprised by my recent interaction with their Team. My several questions were answered with care and professionalism. The person I spoke with ( Meme) was reassuring and thoughtful. She clarified my concerns re the technical apects of my system and the ongoing delivery of the service. Thankyou.

Very expensive and stupid company. No answers of your questions. No communication.

Managed to get through to a person quickly, and my problem was sorted out. Supportive service received.

Following SolarZero’s liquidation, customer support became extremely limited, and many of the advertised discounts and electricity pricing benefits were no longer available. Over the subsequent two years, electricity prices more than doubled, while the feed-in tariffs paid for exporting power to the grid were reduced by approximately 50%.
Given these developments, the financial benefits originally presented have significantly diminished. As a result, it would be difficult for me to recommend this model to others under the current market conditions.

We sold our property in which we had a solar system fitted, this was transferred to the new owners without any hassles and the whole process was monitored and supervised by Vinod who has given us excellent personal service for many years. So great to deal with an actual person rather than the automated robots that some other companies are using.

I got a fast and comprehensive reply to a time sensitive problem, very grateful for that. It was also friendly service

We had 14 panels and a 6.4 kWh battery fitted several years ago when the original Solar Zero company first put the scheme out there. The system was subsequently taken over by the current Solarzero company. This changeover was without any change to our system or any issues with either company.
Over the last year we experienced a problem with our battery. This was brought to our attention with a phone call from SZ at about the same time we noticed the data on the SZ app had changed. SZ undertook to replace the battery with a new one after asking us to carry out a system reboot at our end {easy pezzy}.
We have recently sold our property and the SZ people sent an option for the prospective buyers to take over the leasing arrangement and when settlement of the sale took place this SZ transfer all happened in the background with any input from us.
Unfortunately we have moved into an apartment otherwise we would happily go down this track again.

Kudos to Nina Syndney from customer support. she took the time to clearly explain how the system was operating and why the battery was charging from the grid under the existing settings. Her explanations were detailed, easy to understand, and helped me better interpret what I was seeing in the dashboard.
More importantly, she listened to my preference for a solar-first approach and promptly updated the battery configuration to better align with how I want to use my system — prioritising household usage, then battery charging, and only exporting excess solar.
I really appreciated the combination of technical understanding and clear communication. It made it much easier to make an informed decision about how my system should run.
Thanks again Nina for the support and for helping optimise my setup.

We purchased a house that already had SolarZero solar panels and had to go through the transfers process. This process was made easy and seamless with the help of Vinod through helpful and timely emails and phone calls. We are yet to move into our property and use the panels but so far so good, everything looks like it will work out well! Also, having the app is a great addition.

My husband & I joined Solarzero in 2023 and we were very happy with the service. Unfortunately my husband passed away last year and a new agreement was drawn up with my name as property owner. Due to the stress I was under at the time I found the whole process very complicated. Paige Prasad was very understanding & helpful and after many phone calls and emails I think we have finally sorted out the issues. I am very grateful to her & other staff at Solarzero for their understanding & patience .

We have just sold our house and transferred the Solar Zero set up to the new owners. The transfer went smoothly thanks to Paige Prasad at SZ Servicing Ltd. The lawyers and real estate agent were confused but Paige swiftly dealt with the questions and ensured the transfer procedure was clear. Thank you Paige.

My SolarZero install was too small for my needs so I'm getting it removed, as my contract is already paid off I asked them if they could remove the system. They offered to give it to me for free and terminate the remainder of the contract. This is a fantastic result, support staff were very helpful and resolved my issue quickly.

I would say , they did a fantastic job of organising , and removing batteries, when we paid our final payment, and we still kept our complete solar system, which was a great relief as we had seen bad reviews on other media sites , very good people to deal with .