Snooze Anmeldelser 

Delivery drivers used bathroom and peed all over the seats..

Took Snooze a week to "investigate" it and what a surprise no ones owning up to it.

DISGUSTING THAT I HAD TO CLEAN THIS!!!!! Should be illegal. Sick to death of this standard what big corporations.

Item that I ordered online via the "SNOOZE" website is not what was delivered...I rang Dubbo store to get the item exchanged, they basically told me tough luck. I ordered the HARMONY DELUXE ENSEMBLE KS MEDIUM 2022 Online stock code: SNZ-42389, My order turned up with 2x king single bases instead of a solid one piece base. They tried to tell me that the website states it is 2x single bases... the "SNOOZE" website does not state this... and actually shows a picture of 1x solid base.

This is False advertising, and I will never deal with SNOOZE or the DUBBO franchise ever again, the customer experience from both males was extremely condescending.

I have also contacted SNOOZE customer service number several times with no one picking up (just a message service), so sent an email to customer service as well.

Refund policy !
Purchased a bed frame and mattress for our son from a Sydney store but wanted it delivered to Canberra.
We had previously purchased same bed but due to relocation needed another. Spoke to same sales person, who gave us a good price and free mattress cover as returning customers. This was mid November and they said would be there the following week. After 2 1/2 weeks, son rang them and asked when delivery would be. They finally got back to him saying not till January now. When complaining, they said could do a rush and be there Friday before Christmas. Sorry gone away for holiday then.
We cancelled the order, only to find out later they would charge us for cancellation. $435.
They didn’t for fill their contract as on the sales docket it said 2 weeks delivery.
They had also charged us, with a 5% discount, for the free mattress cover !
We did get the full refund for cover, but still charged $435 to cancel.
With so many mattress companies now, I honestly thought I would have got a full refund.
Consumer affairs need to look at how this company deals with refunds.

Brought a roma 3+2 sofa from these guys just 12 months old and dropping to pieces, the sofa is coming apart along with material. Cant sit on sofa because the springs have gone.
Cant afford another one and cant get hold of company. Awful to be left with a sofa unstable and only 12 months old.

We bought a Sleeptailer mattress from Snooze Rockhampton last year that costs us around $4500. The mattress we bought from them prior lasted around 6 years and was fantastic, the new one started sagging after around three months. This got progressively worse each month, I reported it to the store Manager, she answered my questions by the book but said there was nothing wrong with the mattress. They firstly delivered it standing upright, tied in the middle with a strap and folded in half so both ends were touching the floor of the truck which I think damaged the integrity of the mattress. Upon my request they came to my house and inspected the mattress for themselves. The “Experts” she sent were the same two delivery men that had dropped it off folded over in the first place. They were both very polite, but the junior member agreed with me that he could see it had sagged but he was quickly stopped from talking by the senior member, they recorded our conversation on their phone. I had several people lie on the faulty bed and they all said the same thing”The mattress was tipping you to the outside edge” Upon my request they sent the mattress away for independent testing and found that “It was within acceptable levels of tolerance” and therefore could not see what my issue was and refused to give me a refund. I am 120kg which is not too heavy as my last mattress from them was great and lasted around 6 years with me at the same weight. I will never buy anything from Snooze Rocky or Snooze anywhere again after their dismissive and unhelpful attitude. They treated me like I was an idiot, but they did it politely, I googled Snooze reviews and found plenty of similar issues with sagging mattresses and poor after sales service and not being willing to take responsibility and give a refund as they should have. I bough a replacement mattress for $1500 less from another well known reseller in Rockhampton and have had not one once of trouble from their mattress. I did not at any time mention to them who I had bought the mattress from, they said it was obvious to them who it would have been and said “Let me guess!!! Snooze??” I declined to answer and let them assume who it was. I told snooze of my conversation with the other mattress reseller and that I did not mention Snooze at any time during my conversation with them, I still have a copy of this email.
and bought replacement mattress from this new reseller with no trouble. “You Snooze You Lose” especially Rockhampton Snooze, stay well clear of them and avoid the dramas we had to go through. This was very unfortunate as our previous purchase from them was very pleasant and as mentioned the previous mattress was great.

We bought a bed from Bankstown Snooze last week. The salesperson agreed to provide a free delivery and installation. The bed is now delivered with no installation. We called back to the saleaperson. He said he cant control it and not his problem. We need to do it ourselves because we do not pay extra. So why you agreed for free delivery and installation. This is the worse service provided from this store. They do not responsible for what they promise and offer. This is the attitude they give out after they collect my money. Can I call this a fraud and misleading? Bad reputation from this store

We bought a queen signature bed, bedside tables and a double st German bed with mattresses recently.
While we are happy with the products the after sale service from the Warrawong store was really poor.eg wrong information about colour choice for St German bed, poor communication about delivery dates, unreturned phone calls and mattress not arriving with queen bed after a phone call two days earlier to confirm the delivery. It was disappointing that this was our experience after significant purchases.

I am writing to express my outrage and disappointment with my recent purchase from Snooze, a Sealy Posturepedic mattress. Despite testing the display mattress in-store and being impressed with its comfort, the new mattress I received was a completely different story. It's been over 60 days, and I've been suffering from excruciating back pain every day due to the mattress's lack of comfort.
I'm left regretting my decision to ignore my friend's advice to choose a Koala mattress. Their 90-day refund policy, with no questions asked, is a stark contrast to the inflexible and uncaring approach of Snooze.

If I had chosen Koala, I would have been able to return the mattress and avoid the countless nights of discomfort and back pain I've endured with the Sealy Posturepedic mattress from Snooze.

Instead, I'm stuck with a subpar product and a company that refuses to take responsibility. The difference between Koala's customer-centric approach and Snooze's neglect is staggering.

The display mattress I tested at Snooze was comfortable and supportive, but the new one feels like a brick. I demand to know why Snooze would sell me a product that doesn't match the one I tested. It's false advertising and a breach of consumer trust.

I've contacted Snooze three times, and each time I was met with a dismissive and uncaring attitude. They refused to refund or replace the mattress, claiming it's a personal comfort issue. I reject this excuse, as the new mattress is objectively uncomfortable and doesn't match the display model.

I demand that Snooze takes immediate action to rectify this situation. I want a full refund and compensation for the pain and suffering I've endured. I also expect a formal apology and a guarantee that steps will be taken to ensure this doesn't happen to anyone else.

To anyone considering a new mattress, I urge you: don't make the same mistake I did. Choose Koala for their exceptional products, outstanding customer service, and commitment to customer satisfaction as backed by my friends own personal experience with Koala.

My review is for Snooze Castle Hill.
The staff at this store were very friendly and helpful.
Thanks to Tania a excellent salesperson who made my bed purchasing experience painless and headache free.
Thank you Tania.

Thank you.

We were so impressed with the wonderful service. Vicki Lauren’s was so informative and very helpful with our purchase. So very happy with our topper. Thanks so much

Snooze BankstownI paid $3100 for a base and mattress.
The sales person told me the delivery men would set the bed up. Then she didn't charge or notarise it on the invoice and that was supposed to be my fault.
When asked one of the delivery men, he said its set up just take out of the box.
I think he enjoyed lying through his teeth to me. It took 3 people to place the base upright after putting it all back together.
When I handed the delivery driver $100 cash he made no attempt to give me the $1 change. Just said thanks and left with a smart look on his face.
Prior to this I was quoted 2 weeks and had to chase it up twice, almost 3 weeks in the end.
Beware lying sales women and dishonest delivery people.
We have spent a considerable sum at the snooze over the years. Never again. And our extended family also. Disgusting.

Brought new matress was called a Slumberland Chiswick Mattress - King / Medium.
Please avoid this matress waste of 1000dollars. Lasted a whole 2 months before could feel springs, looks brand new but cushions are flogged out, have had a matress topper on since then now also needs replacing just wish the matress was better quality from the start. Disappointed.

Had the Mattress since 2018 to present and purchased it from Benson Beds first memory foam mattress we have ever owned and worst ever experience. We called Benson beds who gave us a number for an independent technician who inspected the mattress for a fee we had to pay of £50. The technician inspected the bed doing a few checks and then said the mattress was not faulty. Myself and my wife noticed that the mattress was dipping after not even a year and did not return to its normal position which has caused us back aches and lots of sleepless nights. Would not ever purchase this make mattress again in the future and I believe it has now been discontinued luckily.

We visited a store, spent considerable time talking to store manager about the concern with spending so much on a bed as had issues before with spending a lot of money on a bed that did not suit. And the worry that trying a matress in the shop for 5 or 10 minutes if it was not right. We were told "we can sort something out" if it the bed was not right for firmness. So we spent close to 9k with bed and matress. Once again at check out being told "it will be right" if we are not happy with the matress. We expressed our concerns so many times to be told it will be right. We wait 6 weeks for delivery and then less than a month of using the new bed the parnter starts getting back aches from the new matress and the medium is too soft, trying the firm on my side seems to help. So back to the store to discuss the matter to be told the store manager is no longer there and it is between us and the manufactuer ! No sorry from the new store manager who at the time who was busy with a "customer " and a new sales person left to deal with us. They contact the manufactuer and we are told a few days latter that for close to a thousand dollars we can get the springs changed, but it is between us and the manufactuer (for a brand exclussive to snooze). We try to contact head office to discuss that we were not happy with the way it had been handled and no response from them, but an email from the store manager which you could almost feel the attitude from the store manager as you read the email. No sorry that you were incorrectly informed, but he is the store manager and he makes the decsions and basically we get told it is what it is.. almost a thousand dollars to fix. At the time of purchase I had considered there may be a cost if we need to make some changes but no indication or mention of the cost.. just that they could sort something out.. if we knew it was almost a thousand dollars then we would have shopped somewhere else. One of the try for 30, 60 or 90 days or a few other well know brands that offer a one off change to firmness just pay the freight ( which we were considering before the snooze visit). But the worse thing is the way it has been handled when we went back to the store, a new staff member left to deal with us and the store manager who even once finished with the customers could not be bothered to come over and have a chat. Then the tone of his email.. not a happy experience at all. Shop around as there are lots and lts of bedding stores out there.

Cant believe how rude this person possibly one of the managers was at the Preston Store clearly no customer service skills whatsoever and honestly if I spoke to my customers as I also work in the industry, the way he did I would get fired, how they can get away with the way they speak to their customers disgusting I simply asked as a consumer if I could get my base at a better price purchased in October 28th since I am being charged at 600 and now its 400 and he basically carried on and said that if it was more expensive would you buy it well mate its not what I was asking and as a consumer why would you not do it as good will gesture I haven't had it delivered as yet it really is not a big deal since you really never lose anyway, you might gain something cause now you have gained nothing but a bad review for your business, so that's fine if I cant do it but I don't need his attitude or his issue of getting a rebate. You can simply be polite not be so argumentative and defensive its not the way to attract business clearly he couldn't care less about the company he represents if I will pay my balance which pains me to give my money to them and if i never set foot in that store that is run by sales people that are clueless and don't care about customers is fine by me. Bad bad experience don't go there is all I have to say not helpful just abusive

The Moore Park team were great, young energetic and positive, were aware of the products being sold.

Took time, listened and were responsive

Well done team

I do not normally put reviews up, but I had a terrible experience with snooze Moorabin. I purchased a mattress and 24 hours later called to say I did t want to move forward with the purchase as it was floor stock and I felt uncomfortable with it in my home with current covid and flu seasons.

I was told the below-
Unfortunately your request for a refund is not possible as your decision falls under a change of mind. We will not allow you to refund, - Sara

Please note the The mattress never left the store. The mattress was over sold to me at the store and now I am being forced to take their product. Just beware when buying there! I highly recommend going to a different snooze store . I have purchased several bedroom items from Snooze in the past but never had this terrible customer service.

Hands down I will never purchase from snooze again and will make sure all my friends do the same. Too much competition out there to buy from someone with terrible service!

On Wednesday 10th February 2021 I purchased an Ocean Grove Bedside Table – Whitewash for $499. On Tuesday 23rd February 2021 I purchased an Ocean Grove City Bed Frame – King / Whitewash for $1099, a Sealy Posturepedic Elevate Ultra Majestic Flex Mattress King Single / Medium for $1349, a Protect-a-bed TENCEL Elite Mattress Protector – King Single for $89 and an Ocean Grove Blanket Box – Whitewash for $559 for my bedroom in my unit. I will be looking forward to having a lovely bedroom for when I move into my own unit in March 2021.

I purchased a bed frame 4 years ago and the middle has collapsed due to a design fault. Still under warranty so thought it would be straight forward but after contacting Snooze they state that the bed is damaged and not covered by warranty. The bed frame has a 6mm piece of MDF supporting the weight of the mattress and people sleeping on it and as an afterthought they added a piece of 100mm x 50mm piece of timber on its end to try and support the middle. I gave Snooze the chance to repair bed but were rude in responding emails so will go to NCAT. Snooze are not nice to deal with when you do have an issue so avoid at all costs. Would not recomend to my worst enemy. Disgusting behavior from Snooze, hopefully NCAT will make Snooze do a product recall. Companies like this should not be able to operate.

Avoid!!!! Purchased the butterfly bed and after 5 months the metal frame has completely sheered away. Emailed them for help and got completely ignored. Called but no one answers the phone. Stay clear as they are very poor quality.