Be careful, you will not get your money back, they mislead you
They also operate now under Trysmarthearing. Thus reposting my review.
First of all - these are not hearing aids, but what it's called amplifies. When you use such devices you might turn your TV down to 10 from 50, but you would still struggle to hear conversations in noise.
About the company:
There are only around 35 reviews here at the moment under TrySmartHearing. However, this business has previously operated under several other names including:
Hear It Well
GetHearWell
iPureHear
They will come back promptly denying any connection to these names. However, when you purchase from them, their emails contain embedded links (newsletters, tracking, etc.), and following those links still leads to the older domains. They haven’t fully removed those connections.
If you search those names across platforms like Trustpilot, Google, and Facebook, you’ll find hundreds of one-star reviews. Many customers report the same pattern: either no refund at all, or only a partial refund—typically between 30% and 70% of what was paid.
Regarding communication, they will come back stating they treat every customer seriously, when people share their awful experience they come back stating they cannot find the order No, inviting to get in touch directly. This is their standard response patters. It makes it look they are on board to deal with customer issues. However, it is not true.
Responses tend to be polite but unhelpful, often repetitive and misleading, or they stop responding altogether. This is one of an AI models/templates they are using, to automate communication and it takes you around the circle. The usage of such models skyrocketed.
Also many reviewers looked into their whereabouts - this is a Chinese business, shipping from China. There is/are ware houses in the UK. Payments are done through Netherlands. I see the website operating in the US now as well.
Basically it is a relatively well organised crime organisation scamming people quite successfully so far.
Baseline 45 days trial is misleading, you WILL not get your money back.